Richmond Subaru

purchase process we met mike lee(sales) & ray lewis(manager) to trade up from our 2012 impreza to a 2018 legacy. after a full day of stressful negotiation we finalised we met mike lee(sales) & ray lewis(manager) to trade up from our 2012 impreza to a 2018 legacy. after a full day of stressful negotiation we finalised our purchase but had ongoing concerns about specific issues with the legacy, our low trade-in & of course the higher-than-promised final cost. after a month of further discussion we were able to come to a satisfactory resolution. thanks to mike & ray^s professionalism, patience & final action, we are relieved to begin to appreciate our vehicle like new owners, with security&confidence they will take care of us from now on...big thanks, don&joanne More

very reasonable and professional folks Our Toyota Sienna was on it's last leg so we decided to shop around for a new car, we visited our local Subaru Dealership here in Terrace, they offere Our Toyota Sienna was on it's last leg so we decided to shop around for a new car, we visited our local Subaru Dealership here in Terrace, they offered us next to nothing on our trade so instead; we gave Richmond Subaru a call, Austin was the sales who I spoke with. He was very patient on answering all our questions and was able to give me a very fair price on our trade in and we made a deal over text. We felt he had our best interest at heart and his follow ups have been outstanding. Everyone at Richmond Subaru were welcoming and accommodating, they made the entire process smooth and convenient for us. Thank you! 5 Stars! More

reasonable, friendly service Austin helped me solve my problem of my old contract and renew one with lower payment and better deal. He and the whole team from management to servic Austin helped me solve my problem of my old contract and renew one with lower payment and better deal. He and the whole team from management to service team showed professional service. Thanks a lot. More

This is the 3rd car purchased by our family at this dealership and we have been very pleased with the staff and customer service. Genuine dealership and we have been very pleased with the staff and customer service. Genuine More

Great customer Service Austin took the stress out of buying a new car. My wife and I went to a couple of different dealers before we bought our new car from Richmond Subaru. Austin took the stress out of buying a new car. My wife and I went to a couple of different dealers before we bought our new car from Richmond Subaru. Austin just didn't want to sell us any car he went out of his way be find a car that suited us. Thanks to Austin and the rest of the Richmond team for making this a good experience. More

The General Manager answered my questions quickly. Austin the Sales Rep was patient, sincere, not pushy or over selling. He found me the perfect suv with all the features I wanted. Better to have more featur the Sales Rep was patient, sincere, not pushy or over selling. He found me the perfect suv with all the features I wanted. Better to have more features than less. Lady Service advisor understood my grief with the remote locks and custom set them. Danielle in Finance was knowledgeable and organized. More

Austin gave me a call on Monday explaining to me that my leased impresa might be eligable for an upgrade. I came in without too much expectation, and at the end of the day, he convinced me and I walked out leased impresa might be eligable for an upgrade. I came in without too much expectation, and at the end of the day, he convinced me and I walked out of the showroom with a brand new 2019 Impresa. It had been a very enjoyable experience. More

Excellent Service- Jackie Cho and Ray Lewis Sales Consultant - Jackie Cho and General Manager- Ray Lewis provide a excellent customer experience to me for buying my first car. They explain all t Sales Consultant - Jackie Cho and General Manager- Ray Lewis provide a excellent customer experience to me for buying my first car. They explain all the car features and the buying process. Even after working hours, Jackie will answer all the questions by message/phone. They both proactively reach me for providing perfect service. Strongly recommendation: excellent service More

Had a great experience buying my first car from a dealer. Mike was very helpful, I went to the dealer looking at an older car (2013) He was very calm and told me about the basics of the vehicle very well. He Mike was very helpful, I went to the dealer looking at an older car (2013) He was very calm and told me about the basics of the vehicle very well. He was always super polite and easy to talk to, which says something... some car sales people can be quite abrasive. If you go to Richmond Subaru I do reccomend Mike! Danielle in finance was also AWESOME. More

Pleasant experience We had a very pleasant experience at Richmond Subaru. Everyone was helpful and Joe Lui was exceptional. He delivered what he promised. His customer se We had a very pleasant experience at Richmond Subaru. Everyone was helpful and Joe Lui was exceptional. He delivered what he promised. His customer service skills is second to none. More