Richmond Hill Subaru

My first visit to the dealership was to ask about whether they had the vehicles I was interested in on the lot. I was interested in seeing whether there was sufficient space and versatility that met my need they had the vehicles I was interested in on the lot. I was interested in seeing whether there was sufficient space and versatility that met my needs. Alex was extremely helpful as he guided me to the lot and showed me the vehicles so that I could compare side-to-side. He allowed me to assess the vehicles without pressure and answered all of my questions. He was also very knowledgeable of the vehicles. I asked whether there was one to test drive and he kindly explained I would need to make an appointment. I showed up at my appointment and he did a vehicle walk-around explaining the features of the vehicle. When we went on the test drive, he allowed me to experience various conditions to get an informative assessment of the vehicle's features and performance. After the test drive, he was not pressuring me to purchase and continued to be friendly and answer all of my questions. I then came back to the dealership to make a deal for the purchase of the vehicle. I decided to come back to this dealership because of the rapport Alex was able to build with me. I also brought others to purchase vehicles. The purchasing experience was good; however, I was disappointed that upper management did not make an effort to meet me and thank me for my business (especially when I brought others to purchase). Although I did not include the accessory in the deal, I was disappointed that the dealership did not grant my request for a free accessory considering the purchasing day ended in more than $150,000 in vehicles purchased. This small gesture was insignificant compared to the overall business, but would have highlighted the overall experience. More

It is a pleasant experience to deal with Alex, a superb professional who builds up customer's confidence in the car and the service provided. We bought the 2012 Legacy without even test-drive. Alex follows professional who builds up customer's confidence in the car and the service provided. We bought the 2012 Legacy without even test-drive. Alex follows up promptly and thoroughly with our requests / inquiries, very patient,knowledgeable and detailed oriented in explaining every part of the deal and the car features. We are not the first time car owner, with experience going to different dealerships and dealing with various sales personnel in the past, Alex is the most impressive one that outshines in his profession. Definitely will come back to him again when we think of buying another car; will refer Alex and Richmond Hill Subaru to everyone. More

Mark was very approachable. He was able to answer all my questions and meet my concerns. We were able to negotiate a good deal. Overall my experience was good and I would recommend this dealership and dea questions and meet my concerns. We were able to negotiate a good deal. Overall my experience was good and I would recommend this dealership and dealer to my friends and family. More

I purchased three Subaru from him, never go anywhere else, great customer service, high quality of work, nice guy, helpful and help me to fight for good deal all the time, that’s the main reason I never else, great customer service, high quality of work, nice guy, helpful and help me to fight for good deal all the time, that’s the main reason I never go to other sale. I will come back to him if I am looking for other Subaru in the future. He deserved for all five rating. More

I never met Leon Vaksman the salesman before. I was amazed at his helpfulness and up-frontness about purchasing a used 2008 Subaru Forester. First I found him to be extremely knowledgeable about the ve amazed at his helpfulness and up-frontness about purchasing a used 2008 Subaru Forester. First I found him to be extremely knowledgeable about the vehicle and his desire to go beyond the norm for a salesman I noticed a stone chip in my windshield after I purchased it. After i got home and called to inform them they didn't hesitate to replace the whole windshield free of charge. Now, that's service More

AFTER HAVING A NIGHTMARISH EXPERIENCE WITH THE PREVIOUS MANAGEMENT (WE WERE SET TO DEPART FROM SUBARU), ARIELA STILL WITH HER PROFESSIONALISM, TRANSPARENCY AND AVAILABILITY WAS ABLE TO WIN US OVER. MANAGEMENT (WE WERE SET TO DEPART FROM SUBARU), ARIELA STILL WITH HER PROFESSIONALISM, TRANSPARENCY AND AVAILABILITY WAS ABLE TO WIN US OVER. More

Alex demonstrates in depth knowledge in cars. He is very professional and friendly, able to provide pros & cons of different models. Test drive was wonderful. Excellent customer services. There are many pe professional and friendly, able to provide pros & cons of different models. Test drive was wonderful. Excellent customer services. There are many people involved in the completion of purchase. Miscommuniation was noticed in the process. Could be better. More

As a Sales Manager myself, I totally appreciated the interactions with Ariela. In addition, she was able to up sell me from my current budget. I love the new car that I am picking up and I love dealin interactions with Ariela. In addition, she was able to up sell me from my current budget. I love the new car that I am picking up and I love dealing with Ariela as she makes buying a car enjoyable and easy. More

I received excellent service from Alex. He is being very patient, explained to me in details. I enjoyed my last Subaru which was sold to me by Alex; am looking for another Subaru. He is friendly, gives me patient, explained to me in details. I enjoyed my last Subaru which was sold to me by Alex; am looking for another Subaru. He is friendly, gives me the same attention just like a new customer. And makes me feel good as a return customer. Highly recommend Alex to my friends. More

The honesty, and general desire to find my diagnosis issue was fantastic. so open to ahve loaner. And amazing followup. Tech even came to chat, and drove with me after to make sure I was at ease. issue was fantastic. so open to ahve loaner. And amazing followup. Tech even came to chat, and drove with me after to make sure I was at ease. More