Richmond Hill Subaru

After you sign that paper, you're a nobody. I bought a car from Richmond Hill Subaru about 6 months ago. I wanted to post a positive review but things went downhill after the keys were handed o I bought a car from Richmond Hill Subaru about 6 months ago. I wanted to post a positive review but things went downhill after the keys were handed over. I decided to choose Richmond Hill because of the "positive" “reviews” from “people” on dealer rating and also the overall purchase price. Most of the process was done via email. Communication before the initial sale was good. Replies were instant and customer service was decent. I was stuck between getting a white or silver version of my vehicle and from the emails, my salesman (Alex Kam) said that he should be able to locate a white one if I prefer the white one over the silver. When I went to sign my papers at the dealership, everything started off well. Alex Kam was informative and had fairly decent customer service HOWEVER, after asking if he could locate a white one at another dealership, he tried to dodge the question and suggested that there weren't any left in Toronto. That was a lie because I spoke to two different subaru dealerships that had the same trim and color but they both weren't willing to match the price that Richmond hill subaru was offering. I ended up getting a silver, which was my second choice. Still happy with my color choice but didn't like the fact that he lied and made no effort to locate the initial color I wanted. When I went to sign my papers, I dealt with Sam Chegini. Nice guy HOWEVER, the whole financial process was very rushed. Papers were basically thrown at me without explanation. My biggest regret was only reading the overall price of the vehicle. Sam and Alex did not explain to me the ridiculous $300 "security package" add on which included wheel locks, and window etching. Both packages were completely useless and overpriced as insurance does not consider either of these as a security feature. After explaining that I wasn’t happy about it and wanting to get the $300 back, they were aggressive and tried to reason with me saying that it’s an “all-in” price and all dealers charge that. I had a friend who went to Willowdale Subaru and got his $300 back even after signing papers. It would have been nice if one of two salesmen could have told me about this package instead of hiding it. Prior to picking up my vehicle, I noticed on Instagram that a mechanic at Richmond Hill Subaru had been posting up images of cars he just detailed at the dealership. He hashtagged some of them under (#RichmondhillSubaru). A day before picking up my car, I found an image of my car under the same user that was using the #RichmondhillSubaru hashtag. Apparently, he “opened her up”(Flooring the car) while he was preparing it for delivery. You can find other vehicles if you search #richmondhillsubaru on Instagram. One video showing him floor one of the vehicles. I told Alex and Sam about this. I could see their faces going red but immediately denied it and said he doesn’t work at the dealership anymore. That was a lie because to this date, you can see images of other Subaru cars around that same dealership. I also saw the mechanic myself while picking up my car. After arriving home from the dealership, I noticed that one of my tire valve caps were missing. I found this ridiculous after paying so much for a new car. I wasn’t willing to drive an hour back to the dealership to get a tire valve cap. I called Alex to ask for a replacement in which he processed one. It was delivered in record time, over a month later. HOWEVER, the mail was tampered with so, the tire valve cap they sent me was missing. I emailed Alex Kam back asking if he could send another one. I was basically ignored. No replies what’s so ever even though prior to signing papers, he was replying to emails almost instantly. I know a tire valve cap is inexpensive but when you purchase a new car, it should be flawless and should not be missing any parts. After 6 months, I have yet to receive a reply or my tire valve cap. I had to email Subaru Canada HQ in which they said they contacted Richmond Hill Subaru to send me another replacement. It has been over 5 months and I still haven’t received anything. I emailed Alex Kam recently to ask him about the 10,000km/6 months maintenance that he said I MUST get at Subaru or else I would void my warranty. I have yet to receive an email back from him. I found out from Subaru HQ itself that you do not need to service it at a Subaru dealership and your warranty won’t be void if you don’t. Unfortunately, another lie. I have dealt with many dealers before. From Toyota, Chrysler to Honda and have never experienced such a lack of communication, and dishonesty. I gave a 1/5 star only because I got a little flash light with my purchase. The only useful thing I got out of this experience. Even though Richmond Hill Subaru offers a slightly better price than some Subaru dealerships, I will not be dealing with them anymore. I would rather pay an extra premium for a more honest dealership that doesn't ignore its customers and believes in customer satisfaction/retention. More

Great service Ariela sold us a new Impreza. She was knowledgeable, friendly and funny. We have enjoyed our Subaru experience thus far! My new car is great and i Ariela sold us a new Impreza. She was knowledgeable, friendly and funny. We have enjoyed our Subaru experience thus far! My new car is great and i am looking forward to excellent service when I bring it in for maintenance. More

Friendly and nice people This is an excellent place to buy a car Sean and Sam are very nice people and the are very friendly expecially because I'm an Immigrant and they were This is an excellent place to buy a car Sean and Sam are very nice people and the are very friendly expecially because I'm an Immigrant and they were really respectful with my wife and me. More

Purchase of Subaru Outback It is a very friendly dealer. The salesman served us is very good. All sales mangers are very good as well. Their knowledge of the new cars is ve It is a very friendly dealer. The salesman served us is very good. All sales mangers are very good as well. Their knowledge of the new cars is very good and helpful. More

I like to take this opportunity to thank Richmond Hill Subaru for the purchase of our new car. They gave us the best price possible. I am appreciative of Scott Pearl, Ariela Berger, & Sean Pearl for th Subaru for the purchase of our new car. They gave us the best price possible. I am appreciative of Scott Pearl, Ariela Berger, & Sean Pearl for their friendly and courteous services & patience in answering all my questions. I will most definitely recommend their services More

Would like to take this opportunity to thank Richmond Hill Subaru for the excellent customer service received from their dedicated, capable and hardworking team in the purchase of our new car. We thank Hill Subaru for the excellent customer service received from their dedicated, capable and hardworking team in the purchase of our new car. We thank them for their patience when we were unreasonable, and for their all out effort to give us the best price possible. They stayed late hours to enable us to finalize the deal. We also appreciate very much the trade-in price on our old Subaru Outback. Their honesty and moral soundness is hard to come by. Our special commendation to JP Wu, Leon Verbon and Sam Chegini. JP for his sincerity, honesty, and vast knowledge and experience. Would like to thank him for helping me with the initial set up and guidance, to ensure my safety. Thanks JP for your warm friendship. To Leon for making it happen for us and for giving us a clearer understanding of what is a fair deal and for his efforts to match our budget. Last but not least, to Sam for his patience and advice on the care of our new car and especially for the excellent extended warranty deal he gave us. Thank you guys! My XV Crosstrek will be a constant reminder of the good people at Richmond Hill Subaru. Will definitely recommend their services. More

JP provided helpful information for decision making. He was approachable, supportive, friendly and not aggressive in his sales manner. Look forward to being a happy Forester owner. was approachable, supportive, friendly and not aggressive in his sales manner. Look forward to being a happy Forester owner. More

I have to reiterate many of the reviews found here of Ariela. She was extremely professional, courteous and helpful. She had a great deal of knowledge about the new model we were leasing and took the tim Ariela. She was extremely professional, courteous and helpful. She had a great deal of knowledge about the new model we were leasing and took the time, and had the patience, to answer all of our questions, even help pair our phone with the Bluetooth feature. There was never any pressure to return to Subaru (this is now our second lease) and she accommodated our busy work schedules. We had to adjust our meeting time on a few occasions. Her customer service was excellent. More

Good place to purchase Subaru cars, friendly and knowledgeable sales stuff, convenient location and business hours, the dealership does not have a car wash service knowledgeable sales stuff, convenient location and business hours, the dealership does not have a car wash service More

We bought XV CROSSTREK 2014 at "Richmond Hill SUBARU" a few days ago. From our experience I would not hesitate to recommend prospective buyers of a Subaru car to visit this dealership. Leon Waxm SUBARU" a few days ago. From our experience I would not hesitate to recommend prospective buyers of a Subaru car to visit this dealership. Leon Waxman, the salesman was very helpful and on an occasion of several repeated visits found always a time for us. Sam Chengi, Financial Services Manager answered and explained all our questions with utmost patience. D. and V. Slechta November 20, 2014 More