Richmond Hill Subaru

highly recommend Francis Lee Francis Lee is the best car sales I have ever met. He is nice, honest and helpful. He never push for sales, but think on customer's behalf. When the Francis Lee is the best car sales I have ever met. He is nice, honest and helpful. He never push for sales, but think on customer's behalf. When the deal is made, he helps in every way he can to make sure the purchase process is smooth and trouble free. 5 star!! More

2010 impreza Went in to buy my first car. Decided to go with this dealership. Amazing customer service, and Sean even fixed some chips on the hood. Sam was very pr Went in to buy my first car. Decided to go with this dealership. Amazing customer service, and Sean even fixed some chips on the hood. Sam was very professional and i had the car in 2 days time. Cant wait to drive it!!! More

new suv 2014 We like he is very nice and helpful, so we understood more clear because we aren't hearing,happy new brand small suv first time We like he is very nice and helpful, so we understood more clear because we aren't hearing,happy new brand small suv first time More

Excellent My wife and I just stopped to have a look around at the SUVs and the Forester caught our eye. Sean came out to talk to us and arranged a test drive, My wife and I just stopped to have a look around at the SUVs and the Forester caught our eye. Sean came out to talk to us and arranged a test drive, we were impressed with his knowledge of the vehicle. Needless to say, we traded in our Pontiac and now drive a 2015 Forester Subaru. More

Superb customer experience It was the first time I went to Subaru to consider changing a new car among a few choices. It was a great experience with the dealership in Richmond It was the first time I went to Subaru to consider changing a new car among a few choices. It was a great experience with the dealership in Richmond Hill. We felt accommodated during the short wait, and arranged a test drive quickly upon our request. The sales rep.,Alex Kam was so efficient and patient, most importantly, knowledgeable about the features of all the models of Subaru and related key information with a friendly atmosphere. Not slightest pressure to buy but simply knowing more about the car we drove. Then we went back about one month later without making prior appointment. I felt bad when seeing Alex was so busy with his customers. Again, he made time for us and had a detailed walk through with us again on what we like to know as a new customer . The whole sales experience is great ! I like to say thank you to the whole team including the lease managers , Sam and Ariela. My special compliment to Alex who made this customer experience nicest possible. More

Fantastic dealership experience Robert was great to deal with from start to finish, along with Sam. I've recommneded many users on local subaru message forums (TSC etc...) to get in Robert was great to deal with from start to finish, along with Sam. I've recommneded many users on local subaru message forums (TSC etc...) to get in touch with Robert when they inquire about where they should be their next wrx or Sti. I'll be back to Richmond Hill Subaru for another Sti once my lease is up, nothing but a positive experience. Don't get me started on the new car :) Thanks. More

Lease Takeover Very professional experience with Ms Ariela Berger, the Leasing Manager. Lease takeover handled well. Will likely return to lease a new vehicle from t Very professional experience with Ms Ariela Berger, the Leasing Manager. Lease takeover handled well. Will likely return to lease a new vehicle from this dealer in winter. More

Salesman that listens Finally a salesman that listens, Robert made our purchase experience enjoyable. Knowledgeable, friendly, no pressure, Robert was flexible to our needs Finally a salesman that listens, Robert made our purchase experience enjoyable. Knowledgeable, friendly, no pressure, Robert was flexible to our needs and well prepared for our visit. I have called Robert the day before to arrange a meeting. When we arrived, the car we were interested in was ready and we took a test drive. We asked Robert to come with us for the test drive so he can answer questions about the car - he did so, and what impressed me was that he was quiet the whole time, only answering our questions, no sales talk or pressure of any kind. When I compared the Outback 2.5i with my Acura, he suggested trying the Outback 3.6 for comparison. We've test drove the 3.6 and that was the car. Everything went smooth and easy from there - the price was fair and was explained to us clearly. The car and all papers were ready 2 days later. We were very happy with the whole process and feel very comfortable to return to this dealer for car service. We would highly recommend Robert to anyone interested in Subaru. Keith and Liliana Wilson More

New Roads Richmond Hill Subaru Review My wife and I walked into the dealership at 9:45 AM. We were greeted by Sales and Leasing Consultant Sean Pearl. We indicated we were interested in a My wife and I walked into the dealership at 9:45 AM. We were greeted by Sales and Leasing Consultant Sean Pearl. We indicated we were interested in a Subaru Outback and a Subaru Forester. Sean immediately set up a test drive. We drove the Outback first, then the Forester. Sean was knowledgeable on both vehicles even though he had only been in sales for six months. At the end of the test drive we indicated we would be interested in discussing the Outback. Rather than doing the traditional song and dance we asked to cut to the chase to determine what the best deal would be on financing. Sean indicated that Subaru Canada had a special on with.9% Financing for 60 months plus a $1000.00 cash back that brought the financing to 0%. During the process Sean did not try to "Up Sell" to a higher vehicle package, or a different Model Subaru. He explained the difference between them and let us decide which we preferred. We made an offer subject to our Nissan X-Trail being evaluated by the used car manager, and their wholesaler. We returned at 3:45 pm with the trade in. The dealer arranged for the wholesaler to be present when we brought the X-Trail back. It was evaluated, we were given a fair price for it and the deal for a new Subaru Outback was completed. We were then shown into the Business Managers office for the "UP SELL". The model and color we wanted was not in their stock, he did not try to push a different color on us. After a bit of negotiations, no high pressure we purchased the rust proofing, paint sealer and leather treatment package at a price I was willing to pay. Sam set up a dealer trade and the car with the features and color we wanted arrived on the following Wed. It was rust proofed and delivered on Saturday. Sam contacted us by email to confirm delivery documents such as insurance and void check. Sam telephoned to follow up a second and third time indicate the car would be ready for pick up Saturday. . During the pre-delivery inspection, Sean explained the functions of the car very well, set up two cell phones for in car blue tooth functionality, introduced us to the Service Manage,r thank us for the business and we were out the door driving our beautiful new Subaru Outback LTD. I would recommend Sean Perl, Sam Chegini and New Roads Richmond Hill Subaru to any one! Great Job Sean and Sam. Terry and Julie. More

Great buying expeience After careful consideration of new cars and dealerships, we decided to visit Richmond Hill Subaru. Sean Pearl invited us to test drive the Crosstrek a After careful consideration of new cars and dealerships, we decided to visit Richmond Hill Subaru. Sean Pearl invited us to test drive the Crosstrek and answered all questions we had. We decided immediately to buy. Sam Chegini, the Business Manager, enabled the purchase to happen very easily and also answered any questions. They each gave us great advice, were knowledgable, friendly and professional. We felt very comfortable there. We recommend this dealership to all and will definitely use only their service department as well. Great customer service. Bravo.... More