Richmond Hill Subaru

Exceptional Service from Richmond Hill Subaru Recently, my spouse needed to purchase a new Subaru Vehicle in January 2016. In this regard, we wanted to write a note about the excellent service Recently, my spouse needed to purchase a new Subaru Vehicle in January 2016. In this regard, we wanted to write a note about the excellent service provided to us from Subaru personnell namely, Mr. Sam Chegini and Mr. Alejandro Vargas. I am sure that we are just one of the many satisfied customers that have provided feedback about Mssrs Chegini and Vargas. To begin, Mr. Vargas was so understanding and patient throughout the entire process of explaining the various differences in the Subaru Forester line of vehicles. Mr. Vargas was very professional. He was so knowledgeable and explained the technical terms in such a manner that we were able to understand the enhancements in the new generation 2016 forester. As well, when we picked the new vehicle, imagine to our surprise, to find that our new vehicle had been programmed (ie, navigation, the bluetooth and the radio had been set up for us). As well, Mr. Vargas spent some additional time explaining the preceding functions. Thank you Mr. Vargas. Mr. Sam Chegin is the consummate professional at Richmond Subaru. He helped us with financial aspects of the purchase and was able to process the necessary paperwork within a matter of days. I am told that purchasing a new vehicle usually takes about five days. In the instant case, it took a business day. Further, Mr. Chegini extended to me a further courtesy by providing with a brand new loaner for (a weekend) a 1 2016 Crosstrek. Mr. Chegin truly went the "extra mile" to ensure that we received excellent service. My wife is extremely happy with the purchase and both of us will not hesitate to recommend this dealer to others. Thank you so very much. Yours truly, Elaina Tso and Raymond Wong More

Terrible After booking an appointment for service a few days in advance, I arrived with my vehicle right on time for my appointment. The dealership is a 40 mi After booking an appointment for service a few days in advance, I arrived with my vehicle right on time for my appointment. The dealership is a 40 minute drive for me BTW. When I arrive, I am told that the person who does the work that I needed done, is not there, and so they cannot perform the service that I was scheduled for. GREAT! if only they had told me that before I rearranged my life and drove 40 minutes to Richmond Hill, everything would have been fine. So I am forced to reschedule, which I do. When I arrive for the second time, I am told that one of the components of the vehicle is not working properly. I did an apparently crazy thing and asked "what's wrong with it?" to which they replied "it's just not working, and it is going to cost $300 to replace." I said "really? isn't it under warranty?" to which he replied "no, I don't think so, let me go check." So if I hadn't said anything, they would have had me pay $300 for a part that turned out to be covered under the warranty. Another "great" experience I had with this place is getting my car detailed. After I received the car back, there was a foggy, dirty residue left in the center of the windshield, which made it difficult to see out of at night. Also the dashboard now had some kind of residue on it. Not a good kind of residue like Armour All, more like someone sprayed dirty water on the dashboard, and then let it sit and air dry. The carpets were vacuumed, and the exterior looked nice. Customer Services reply to my complaint was that a disgruntled worker was the one who was doing the work on my vehicle, and it was his last day at work!! Awesome, ya, let the reject who doesn't want to be there, work on my $30,000 vehicle. Perfect, thanks Richmond Hill Subaru! In order to fix the problem I had to drive back to Richmond Hill Subaru again, so that they could do the job properly. I am sure that a handful of these reviews are actually real reviews, the rest are obviously fake. Trust that this one is real. More

Very Professional We recently purchased a Subaru Forester from this dealership. We dealt primarily with the Salesperson Alejandro and Business Manager Sam. They were We recently purchased a Subaru Forester from this dealership. We dealt primarily with the Salesperson Alejandro and Business Manager Sam. They were both very professional, taking the time to explain the vehicles features and our options to us. When we picked up the vehicle on Saturday morning Alejandro took 1/2 hour to sit with us in the car and go over the various features. More

Test drive of a Subaru Legacy I test drove a Subaru Legacy today with Alex Lam. It was great, maybe the best test drive ever!. He was really knowledgeable about the car and its f I test drove a Subaru Legacy today with Alex Lam. It was great, maybe the best test drive ever!. He was really knowledgeable about the car and its features. While interested in all of my questions, also he was not pushy or trying to get me to purchase a car ahead of my own plans. Would very happily deal with him again or refer friends and family to him. More

A dealership you can trust. It's my ever first experience in buying a car. Originally I found this dealership through auto trader for the 2013 Subaru used car. I even paid deposi It's my ever first experience in buying a car. Originally I found this dealership through auto trader for the 2013 Subaru used car. I even paid deposit but changed my mind last minute and they still refunded me money. In the end, I decided to purchase a brand new car with them. And even till now I think it was the right choice. The sales guy that helped me was Francis, he is Taiwanese. His manager also helped us out a lot throughout this entire experience. Overall I am very happy with my purchase and I am loving my 2016 Crosstrek. (Got my heated seat & back camera) I highly recommend buying cars with this dealership. You can avoid a lot of troubles & perhaps receive some deals. More

Friendly, Fair, Good Service Purchased a 2016 Subaru Outback Alejandro our sales rep was very friendly informative and honest. First time we have ever bought a car and enjoyed th Purchased a 2016 Subaru Outback Alejandro our sales rep was very friendly informative and honest. First time we have ever bought a car and enjoyed the experience. Sam Chegini was also friendly, explained everything well, very professional. More

Oil Change and Winter Tire Swap Over Prices have Doubled During my recent visit for Oil Change and Winter Tire swamp, I was provided an invoice for 2x what I normally pay for this service. I was informed by During my recent visit for Oil Change and Winter Tire swamp, I was provided an invoice for 2x what I normally pay for this service. I was informed by JP that the prices have gone up (with a grin). I was not given any notice of this prior to the work being completed. In addition, this work took 2 hours (as I looked at my vehicle sitting in the air, not being worked on for >1 hour) [keep in mind this was in the evening at 7pm on a weeknight so it was dead]. The other advisers typically have been great. JP not so much. More

Great Service! The service advisor, Mike Neo, is very professional with excellent service skills. He is kind and nice . He is very patient to answer the customer's The service advisor, Mike Neo, is very professional with excellent service skills. He is kind and nice . He is very patient to answer the customer's questions . He offered great ideas and suggestions to the customer based on the customers' needs. He is able to understand the customers' feelings and try to comfort the customer. He works very efficiently. Thanks! Also thanks the technician, Frank (sorry I do not know his last name), for the hard work he did on my car. He is a very thoughtful staff. Kathy Zhang January 18, 2016 More

Very sincere and tailored to our needs We were greeted by Alex who took the time to answer all our questions patiently even though we did not express our intention initially. Throughout th We were greeted by Alex who took the time to answer all our questions patiently even though we did not express our intention initially. Throughout the whole process leading to and including striking a deal, there was negligible pressure. The whole process was very smooth as all our concerns were dispelled by Alex preemptively. Sam, who is the sales manager, added to our already very satisfied experience. There was no sales push at all. We picked up the vehicle as they have originally scheduled. Every small details were taken care of. We are beyond satisfied. It was such a great pleasure to do business with both Alex and Sam. An excellent team and one of the best dealerships. More

Great Service!!! My wife and I purchased a 2016 Subaru Forester in December 2015. The service we received at Richmond Hill Subaru was excellent. Robert Ruffolo was o My wife and I purchased a 2016 Subaru Forester in December 2015. The service we received at Richmond Hill Subaru was excellent. Robert Ruffolo was our sales associate and he took his time to explain all the features prior to us making our purchase. He was very patient with us and at all times we never felt pressured or uncomfortable. He is very professional at his job and he knows how to communicate with people. We would recommend him to anyone who is looking to purchase a Subaru. Thank you Robert! Fiore and Lindsey More