Richmond Hill Hyundai

We have a Santa Fe and a Genesis and have found the vehicle service and the Customer Service offered by Attila Veres and Kevin Maguire to be outstanding. The atmosphere is so very friendly, accommodat vehicle service and the Customer Service offered by Attila Veres and Kevin Maguire to be outstanding. The atmosphere is so very friendly, accommodating, customer centered and very professional. Mr. Maguire is an outstanding service manager... very knowledgeable, highly skilled at communicating around the service being done and in anticipating the needs of the customer. The general atmosphere of his service department is so pleasant, so helpful and so professional. I have had experiences with a few other Hyundai dealerships and without question, Mr. Maguire and Richmond Hill Hyundai are the very best... head and shoulders above every other dealership with which I have dealt... Mr. Maguire turns what could be (and often is elsewhere) a stressful and unpleasant experience into a pleasure. Service is swift... no standing about and being ignored... personable, professional and well informed. Loaner cars are quickly served up... all clean and ready to go... Mr. Maguire makes certain that you are informed of the progress of the service.. and when finished, the car is washed, cleaned inside, all shiny and ready to go. Very simply put, neither my fiance nor I can speak highly enough of Mr. Maguire and his Service Department... and the most excellent mechanical service provided by Mr. Veres. Trevor Moore More

I purchased my Santa Fe from this dealership 8 years ago. I purchased my Santa Fe from this dealership 8 years ago. At first, I was pleased with their service, but when my contacts left this dealership m I purchased my Santa Fe from this dealership 8 years ago. At first, I was pleased with their service, but when my contacts left this dealership my experience with them started to go downhill. No one had answers for my problems and just found them to be down right rude. Was ready to take my service elsewhere until I came across Ricco Rodriguez. His wealth of knowledge about my truck and what services is needed reassures me that he has my best interest in mind. He is always ready for my appointments and my wait time is minimal. I have dealt with some other staff there at the same dealership and not pleased with their customer service. WILL ALWAYS WAIT FOR RICCO TO HELP ME!!! More

I've dealt with Ricco several times over the last few years. He is always very helpful and friendly when I take my car in for servicing. years. He is always very helpful and friendly when I take my car in for servicing. More

Ricco provides exceptional customer service. He explains everything in detail and makes sure you are completely satisfied. I will recommend Ricco to my friends who are looking for Hyundai service centre. everything in detail and makes sure you are completely satisfied. I will recommend Ricco to my friends who are looking for Hyundai service centre. More

I like maintaining my vehicle at the dealer. This dealership is good, and provide good customer service and the market based pricing.......Its not a rip off dealership and will advise only what is re dealership is good, and provide good customer service and the market based pricing.......Its not a rip off dealership and will advise only what is required to be done. More

The service and warranty visits I have had at Richmond Hill Hyundai have been far superior to my previous experiences at the Newmarket Hyundai dealership which were, in my opinion, a complete travesty. T Hill Hyundai have been far superior to my previous experiences at the Newmarket Hyundai dealership which were, in my opinion, a complete travesty. The representatives at the Newmarket dealership were not helpful and on several occasions, extremely rude. The representative at Newmarket became extremely agitated with me because the oil used in the engine of my 2011 Genesis Coupe V6 was not synthetic, which is not requested by the manual or indicated by the printing on the top of the cap. The service representative practically yelled at me over this discrepancy which is generally not the way you should treat your customers. I would not return to that dealership based on the experiences I have had for any reason. My service representative at Richmond Hill Hyundai, Ricco, was attentive and cared about the problems I was having with my vehicle. The part required was not in stock at the time however he ordered it right away and assured me that he would call as soon as it became available. True to his word he phoned a few days later and offered to fit me in that same day. I was able to bring my car over right away and he offered to provide me with a dealership car if it was necessary for my schedule. I didn't require the vehicle loan but was extremely appreciative of the gesture. The service to my car was done quickly and I had my car back the next day. Overall, my experience at Richmond Hill Hyundai was an extremely positive one and I was particularly impressed with my service representative Ricco. I will definitely be returning to this dealership for all future warranty and repair work as the attentiveness of Ricco made all the difference to my visit. More

I have been dealing with Richmond Hill Hyundai service center since the purchase of my Santa Fa. I have dealt with Ricco Rodriguez for most of my service on my SUV. Ricco Rodriguez has been helpful and co center since the purchase of my Santa Fa. I have dealt with Ricco Rodriguez for most of my service on my SUV. Ricco Rodriguez has been helpful and courteous when I've been in for any work on my vehicle. From simple oil changes to repair work on my truck. I had an issue with my driver side door handle (the rubber had come out). Ricco Rodriguez informed me that the entire handle would have to be replaced. He ordered the part and set up a time with me to bring the truck in for repair. He had a vehicle for me to use while mine was in being repaired. When my truck was done Ricco Rodriguez personally came out with me to inspect the repair. Even when I have been in for a simple oil change, Ricco Rodriguez has come out to the waiting area to keep me informed of how long my wait will be and inform me of any issues I need to take care of. I've noticed that Ricco Rodriguez and the other service advisors all do this with the customers. Its a nice touch because they make you feel that you have not been forgotten and that your important to them. I would highly recommend Richmond Hill Hyundai service center to anyone owning a Hyundai, they always greet you with a smile and are helpful and friendly. More

I came in with my boyfriends car to have it serviced. Ricco was very attentive and quick. Ensured that I would be in and out within an hour and a half, with a courtesy car wash. True to his word. Definit Ricco was very attentive and quick. Ensured that I would be in and out within an hour and a half, with a courtesy car wash. True to his word. Definitely a great experience. More

I had the bad experience on price, customer care, I had the bad experience on price, customer care, negotiations and communication. Don't make a deal and sign the agreement with it. They gave a sm I had the bad experience on price, customer care, negotiations and communication. Don't make a deal and sign the agreement with it. They gave a smile face before you signed the agreement and the manager ignoref you after the agreement. More

Sent Email to sales staff to watch for a USED 2013 Genesis Coupe with 3.8 litre and Manual Transmission in anything but white. Got a call from Louisa (sales rep) saying in 20 minutes a 2013 black 3.8 Genesis Coupe with 3.8 litre and Manual Transmission in anything but white. Got a call from Louisa (sales rep) saying in 20 minutes a 2013 black 3.8 with manual trans. was being traded in. Even put me on hold to confirm color as black with black interior and MANUAL transmission. When I asked the price I was told, under $34000, it had under 25,000 km, I was told to come to the dealership to work out the price and agreed to come to the dealership the next day although it was a considerable distance. The next day I drove 2.5 hours through very heavy Friday afternoon traffic with my 2 young sons and father to see the vehicle and test drive it. When I arrived I was was met by Louisa and Ting (Sales Manager) who told me the exterior color was black, interior color was tan and the guy who traded it in didn't want the AUTOMATIC transmission. When I advised him Louisa confirmed it was manual, he said "oh if you want manual I can order you a new car and take off the PDI and freight". I was obviously VERY upset as I now had a 2.5 hour drive home and wasted my entire afternoon and $50 of gas. I will never use this dealership again and feel the use of the vehicle was just a way of getting me in the dealership to try to sell me another vehicle. If I wanted to see a new car I would have gone to my local dealer. I would NEVER EVER recommend this dealership to anyone, EXCEPT TO MY WORST ENEMIES. NEVER AGAIN.... ABSOLUTE WASTE OF TIME. More