Richmond Hill Hyundai

Pre-owned vehicle had a major problem; you made it right. We purchased a preowned Toyota and a comprehensive warranty in July 2015; we discovered a heating/cooling problem in October, which was related to a We purchased a preowned Toyota and a comprehensive warranty in July 2015; we discovered a heating/cooling problem in October, which was related to a major electrical issue. Dave Dodds at Richmond Hill Hyundai facilitated complete repair at no extra charge. The vehicle was under repair over a two week period (which seemed quite long) however a courtesy car had been provided. Over that two week period, we did have some minor difficulties obtaining information about the status of the car; but in the end, the repair was completed and we are satisfied. It is somewhat disappointing that a vehicle with a history of heating and cooling issues (noted on service history) would be sold to us in good faith. More

Happy Customer I purchased my 2011 Sonata here new but had it serviced in Brantford since I live there. I have a great deal of problems with the automatic heating/ac I purchased my 2011 Sonata here new but had it serviced in Brantford since I live there. I have a great deal of problems with the automatic heating/ac system and the Brantford dealer could not fix it. As a matter of fact they said there was no problem. I phone Richmond Hill VP who was acting Service Manager (forget his name). He sent a driver and car to Brantford, picked up my Sonata and returned it to the dealer and left a loaner car. Our Sonata was returned 2 weeks later with the heater/cooling system finally fixed and my Sonata had a full tank of gas. To say that I was pleased with the service is certainly understated. More

BEWARE. Used car had undisclosed damage I almost bought a used Santa fe from this dealership in April. The sales rep agreed to show me the the servicing records before finalizing the deal. H I almost bought a used Santa fe from this dealership in April. The sales rep agreed to show me the the servicing records before finalizing the deal. However, she started making a number of excuses that they were unavailable. When they were provided I noticed they did not line up to the carproof report. I then figured out they were provided for the wrong vehicle. When the servicing records were provided for the right vehicle I noticed there were a few missing. When they did provide those missing records they showed the car had been damaged! I can't determine if they were highly incompetent or dishonest but either one is not what you would want in a dealership. The damage on the car had not been disclosed on the ad and I confirmed with the sales rep that the car had never been in an accident. The worst part of it was that they didn't understand why this was an issue. The used car manager called me and basically told me in a very rude way that I was being unreasonable for not wanting to close the deal after they had revealed this. I noticed that even a week afterwards the listing for the car still had not been updated to disclose the car was damaged. I would be very careful in dealing with this dealership!! More

"Amazing experience!" Josef Khoudatov was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could affo Josef Khoudatov was a very outgoing and accommodating salesman. Very thorough and helped me get everything I was looking for at a price I could afford. Great no rush service and never felt pressured. I'll be sending people your way. Tatyana Gudkova very professional finance worker! Thank you very much!!! More

Incredible atmosphere and great staff. The staff (Brek Bailey - Salesperson), was amazing to deal with and very personable. He was very informative and listened to all my inquiries about th The staff (Brek Bailey - Salesperson), was amazing to deal with and very personable. He was very informative and listened to all my inquiries about the car I wanted to purchase. Never at any point did I feel pressured into something that I did not want. Everything that I had requested was met with great satisfaction. A truly pleasureable experience!!! More

Amazing experience! We purchased a car two weeks back. Right from the get go Brek open the doors and made us feel right at home. His customer service was awesome and made We purchased a car two weeks back. Right from the get go Brek open the doors and made us feel right at home. His customer service was awesome and made us leave with a smile on our face . He gave us a tour of the santa fe and made sure our little one was looked after. The whole process was smooth and dealing with the staff at Richmond Hill Hyundai was plesant. Their best interest is you. We were introduce to the Business Manager Tatyana who did an incredible job in giving us clear, conscise and relative info. Big hand to Richmond Hill Hyundai! More

Terry and Jack made my used car purchase enjoyable Never been to this dealership before but they had the car I was looking for, TERRY was very enthusiastic and very accommodating. He let us spend as Never been to this dealership before but they had the car I was looking for, TERRY was very enthusiastic and very accommodating. He let us spend as much time as we needed to check out and test drive the vehicle to our satisfaction. JACK was thorough with the financing paperwork and took care of all the vehicle prep as requested. I am very much enjoying the car and wanted to say good work to these gentleman (also putting up with two restless kids). - Jag Plaha - 2012 Genesis Sedan RSpec More

My First Car About a year ago I purchased a brand new car from this dealership. Included in the deal was an installation for an after-market sunroof. To make a lon About a year ago I purchased a brand new car from this dealership. Included in the deal was an installation for an after-market sunroof. To make a long story short, the sunroof was malfunctioning. Led by Edgar Gutenburg, the service team of Brena, Brek, Renato, Greg (Tech), Scott (Parts), and others tried everything in their power to solve the problems. There was ups and downs and after the third failed attempt, former sales manager Ting got involved. He had given me his personal cell phone number along with a loaner car on the spot. The following day he coordinated with General Manager Jeff Copan and Service Manager Edgar Gutenberg to try and find a solution. Ultimately, Jeff wasted no time in standing behind his product and getting me out of a car that I was unsatisfied with and into a brand new car. He is a proper General Manager who makes his client always the number one priority. I do not want to give away any of the details but let me tell you when I say, I was GREATLY COMPENSATED for my hassles. Before they were able to finalize everything for the new car I had left for a two month vacation. During the entire time the new Sales Manager Maryrose Legere was in contact with my father. The day that I came back from vacation, I found myself behind the wheel of a brand new car. Right at 4:30pm I walked into the dealership and was instantly greeted by Jeff and Maryrose. They introduced me to the sales representative Nadia Ngo who would be taking care of the pre-delivery for the new car. It was truly a pleasure meeting a sales representative who enjoyed her job and was able to connect with her client. Overall friendly and humble sales team with quite the entertainment! When I came back to drop off some things for the old car, I was blown away when one of their managers Greg Sipprell alongside Brek Bailey aided me. Basically, I was in a rush and it was just before closing. I did not even have to move further than ten feet from my car for everything to be taken care of and I was off. Overall, if you are a respectful, patient, and understanding client then this dealership has turned a nightmare type of story into the best experience a kid could ever have while buying his first car... Also, the new receptionist is always a delight to speak with. Once again thank you so much to the entire Richmond Hill Hyundai Team! A special thank you to Jeff Copan. Future Lifetime Customer, - John More

Horrible Experience, Zero Customer Service First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almo First of all I was very stupid and did not read the sales contract line by line before signing - make sure you do that. When I realized there was almost 3,000.00 dollars on the bill that I was unsure about, I emailed Jeff and Tatyana and asked for an explanation of the charges - never a reply. I called Hyundai Canada and talked to several people but no one has ever called back to confirm what the charges are - just a lot of nonsense talk. They bought my previous lease out and that took 3 weeks and a lot of phone calls from me, ( Jeff promised to take care of it but it was actually Jack who finally helped me straighten it out). When I called Greg about it he acted like he had never heard of me. It is my first Hyundai and it will definitely be my last. More

Great guest experience We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what We were very pleased with our experience at the dealership and especially with Greg. He was knowledgeable, trustworthy and actually listened to what we said. What next! We had planed on visiting a couple of other dealerships to compare, but both my wife and I felt we need not go any further. When we brought our vehicle into the dealership for the trade-in Brek was sharp enough to notice our Florida Sun Pass sticker and volunteer to remove it an replace it on our new vehicle. Attention to detail ... fabulous. They brought the fun back into purchasing a vehicle, a great guest experience. Gavin and Barton More