Renfrew Chrysler Dodge Jeep Ram Ltd

I'm not one to leave reviews but due to my recent experience on the phone with Christina at Renfrew Chrysler, I have to say something. Not only was she abrupt, rude, and condescending, she continuall experience on the phone with Christina at Renfrew Chrysler, I have to say something. Not only was she abrupt, rude, and condescending, she continually spoke over me in a very unprofessional manner and raised her voice several times over the course of our short conversation, furthermore she seemed to feel the need to tell me what I can and can't afford and seemed argumentative. It amazes me that this is the person they have making phone calls to potential customers like me!!! I was truly interested in the truck they had on the lot and had the cash in hand to buy it but after this experience I'll be looking elsewhere and will not be stepping foot near Renfrew. More

We went in to look at a Jeep we saw online, dealt with Slav and Shawn, after a test drive we briefly sat down to discuss price and options however based on our budget and current vehicle buy out the vehic Slav and Shawn, after a test drive we briefly sat down to discuss price and options however based on our budget and current vehicle buy out the vehicle was more then we wanted to spend. Shawn worked tirelessly to offer us the best possible trade in option and finance payments to meet our budget. We have previously gone to a number of other dealerships and none came even close to the deal that Shawn was able to put together. We were both very impressed at how much time he took and how hard he worked to make us happy. I would definitely recommend this dealership when shopping for your next vehicle. More

Great experience, Zeeshan was such a genuine person and helped me get something I'm happy to drive, even delivering my car himself! Would buy here again! And thanks to Stefan for getting me the best deal! helped me get something I'm happy to drive, even delivering my car himself! Would buy here again! And thanks to Stefan for getting me the best deal! More

I was so undecided about getting a car when I came by Renfrew Chrysler, even though with Amanda’s huge help I ended up buying my first car, a So-far-so-loved Ford Escape 2015, the thing that I liked the Renfrew Chrysler, even though with Amanda’s huge help I ended up buying my first car, a So-far-so-loved Ford Escape 2015, the thing that I liked the most about this process was the diligence of Amanda to put my needs on the spot so she and her team made sure they were all fulfilled. Thanks a lot Amanda, Darren, Katherine and all Renfrew Chrysler team! Wish all the best! More

I got a car a while back, being new to the auto world I didn’t even check to see all parts were included. I have lug nut wheel locks on my tires and they were never included with my vehicle. I once got a l didn’t even check to see all parts were included. I have lug nut wheel locks on my tires and they were never included with my vehicle. I once got a leaking tire which I remember him saying stuff about the wheel lock key not being there (which I had no idea at the time because I was brand new to the car world) so..... I called them and they didn’t do anything to help me , couldn’t even bring up and inspection report for when they got the car. After spending 23 grand on a vehicle I think they should at least be able to try and help me or do a better job of helping me. I would never recommend or buy from them again. ALWAYS check that stuff to make sure they don’t jip you.... lesson learned I guess. More

I decided to get a new car last week and my son recommended a grand cherokee since he has one. I was really fortunate and lucky that the dealer was Jason Poteet . A young man with lots of knowledge recommended a grand cherokee since he has one. I was really fortunate and lucky that the dealer was Jason Poteet . A young man with lots of knowledge and intelligence which made my decision really easy. He is very polite, respectful and helpful. Never hesitate to help during and after sale which is really rare nowadays. I recommend Jason to anyone considering buying a jeep from Renfrew Chrysler. You will never regret it.. And i want also to mention Stefan in finance who is also a great guy who made the process of financing really easy and smooth. Thank you Stefan More

My mom and I went to Renfrew Chrysler to try and find two new vehicles, the sales person we dealt with was Amanda . She is the sweetest person and extremely helpful she bent over backwards to do everything t new vehicles, the sales person we dealt with was Amanda . She is the sweetest person and extremely helpful she bent over backwards to do everything to help me and my mom. Then we were introduced to Richard in the finance department he is also so nice and extremely helpful he also bent over backwards to make mom and my finance go. Both mom and I got 2 new jeeps her Cherokee and my wrangler. We love our vehicles and we will now stay with Renfrew and Amanda and Richard. They are the best people l have ever dealt with. I am so thankful for them, no other dealership would do business with someone like me on disability. They are amazing. More

Received a cold call from Kent Arnett regarding upgrading our 2017 Chrysler Pacifica. As it happens, my wife and I had actually been talking about replacing our vehicle for a Hybrid model. At first Kent our 2017 Chrysler Pacifica. As it happens, my wife and I had actually been talking about replacing our vehicle for a Hybrid model. At first Kent did the usual Salesman tactic of showing us everything they had that could be an upgrade for us. However, we were set on a Pacifica Hybrid. Kent was very accommodating and found a Pacifica Hybrid with the options we wanted at a different dealership. The whole team was very professional and got us into our new 2020 Pacifica. Very happy will return again. More

Visiting Renfrew for an oil change and was asked if I'd like to replace my air filter and cabin filter and agreed. At a previous dealership I wasn't charged labour for popping in either when having an oil like to replace my air filter and cabin filter and agreed. At a previous dealership I wasn't charged labour for popping in either when having an oil change - here I was charged $35 for the air filder, $45 for the cabin filter and another $45 for the labour to install it. These costs are inflated compared to other dealership. Aside from basic maintenance I recommend comparing costs with another dealership if you intend to have your vehicle serviced here. This location is convenient for me but I won't be returning due to the nickel and diming they seem so keen to do. More

I'd heard great things about buying here, but from start to finish, my experiences with Renfrew were very poor. Don't waste your time here. Total experience: My attempts to correspond with a sales rep w to finish, my experiences with Renfrew were very poor. Don't waste your time here. Total experience: My attempts to correspond with a sales rep were being sent into an apparently-unchecked junk mail inbox for a week or so, and my eventual appointment ended up delayed a full hour behind by the time I was able to get in the building. No attemted was made to have another sales rep start my test drive. I was astonished by the deplorable quality of language being used within earshot of customers, emanating loudly from offices and the finance desk alike, were nearly enough to have me walk out. F-bombs and more were loud and unfiltered for the duration of my stay. Highly unprofessional. As I sat in reception, I was appalled at how a salesman talked down to their potential customers, as if they were little children. The Sales Pitch: My sales rep felt quite comfortable to continue swearing throughout our look at the vehicle. The sales rep I spent time with was unable to talk with me about technical features of the vehicle in question, and on more than one occasion said I could "just Google it." Their overall lack of actual product knowledge seemed to be less than mine as the customer. With respect to the work done around pricing, I appreciated the effort that was made, and they did an honest job of trying to put together the best deal possible without too much of the expected sales push. A Ram is still on my list of options to buy, but I won't be returning here to buy it. They appear to feel safe in claiming to one of Ram/Chrysler's most successful dealerships in this area (of which I was reminded on several occasions), but they have substantial problems with regards to the respectfulness and professional behaviour of their staff. They have absolutely lost this potential customer. More