Renfrew Chrysler Dodge Jeep Ram Ltd

This is THE shadiest dealership I have ever had the displeasure of dealing with!! The vehicle I purchased from here was written off and the airbags did not deploy in the accident. I emailed to let them displeasure of dealing with!! The vehicle I purchased from here was written off and the airbags did not deploy in the accident. I emailed to let them know my safety concerns and received no response. Furthermore, the gap insurance I purchased with my vehicle required me to return back to this place to receive any refunds of my warranty premium, which I will NOT do! I was not advised of this when I purchased this insurance, it was just a very unpleasant surprise when I filed a claim. Just a heads up to prospective buyers, STEER CLEAR OF RENFREW CHRYSLER!!!! More

I was I the market for a truck and when I reached out about buying a truck they jumped into action right away, they showed me some options and I ended up buying a truck sight unseen based on the photos a about buying a truck they jumped into action right away, they showed me some options and I ended up buying a truck sight unseen based on the photos and information they gave me, they even delivered the truck to Edmonton airport for my arrival time, they even carried my bags out to my new truck, the pictures I’ve seen didn’t do this truck justice, after the truck was driven from Calgary to Edmonton I expected it to be dirty and I was fine with that, but when I walked out I was amazed! The truck was all shined up like they washed it in the parking lot, the exterior was spotless and the interior was even better, the use of protective covering in the interior was unreal, I took possession of the truck without hesitation! Who wouldn’t! It was spotless and showed better then the pictures, it drove and handled like a brand new vehicle, they did a follow up call just to ask how I liked the truck to just check in and make sure I was happy, this experience alone will definitely have me buying another vehicle from them, it was by far the easiest dealership to deal with and they will continue to get my business, I would highly recommend buying a vehicle from Renfrew Chrysler in Calgary because they have an amazing team that goes above and beyond the customers needs! More

Very accommodating and friendly when you’re in the show room, promising good support and follow up. 7 months and have never had any follow up from the dealership. I live in Alberta and they sold me a car room, promising good support and follow up. 7 months and have never had any follow up from the dealership. I live in Alberta and they sold me a car without a block heater and never mentioned it. Also, finance guy- Art sold me extended insurance “to protect your investment” and despite the form Clearly stating I had 30 days to cancel, told me I was unable to do so two days after I signed until I called him out On it and pointed out the fine print on the form, then he proceeded to try to talk me out of cancelling. Overall, my car runs fine, I got the same trade in value I was offered from other dealerships but now that I look back after 7 months - I know I will not return to this dealership. Oil Change is also considerably over priced compared to other dodge dealership Service. More

DO NOT BUY OR USE THIS PLACE. Continually lied to by Chris for 3 weeks now about money being sent to me and the second key has not arrived in the post, conveniently. False promi Continually lied to by Chris for 3 weeks now about money being sent to me and the second key has not arrived in the post, conveniently. False promises and the fact that you have to continually chase them for anything. Bad experience buying a car here as they have no professionalism or integrity. More

Sales using cheap tricks from 90's just to keep you in the shop. They wouldn't give you any numbers before you sat in the vehicle at took a test drive. Sold a used truck with the faulty engine which blew the shop. They wouldn't give you any numbers before you sat in the vehicle at took a test drive. Sold a used truck with the faulty engine which blew after 10k. Took my truck for an appraisal and I didn't get to see it before the sale was finalized. After all, they called it "working hard". Definitely to be avoided. P.S. Please make your research on the Ram engines, before you decide to buy. Lots of issues unresolved since invention date. Lifters being under lubricated etc. More

Sold a vehicle to this dealership, I am from out of town and as we had another appointment I offered to deliver as long as it would be quick. Ryan from acquisitions assured me everything would be ready for and as we had another appointment I offered to deliver as long as it would be quick. Ryan from acquisitions assured me everything would be ready for me and so we arraigned a time to meet and conclude deal. I had to wait for 45 minutes for him to arrive and then wait another 1/2 hour for bill of sales and then after taking my vehicle he announced I would have to to come back 2 - 3 hours later to get a cheque. This would not work for us with our appointment so he promised to courier the cheque that afternoon. They did not, I had to wait another stressful day only to find they screwed me for $75 on a $22,000.00 deal, withheld bill of sales, won’t take calls or return texts. Weird attitude for a big dealership. I’ll never buy or sell to them again. More

Shady group of people to deal with. They play some greasy games, and will try and get every dollar they can from you, Look closely at your paperwork before you sign and get a copy. They play some greasy games, and will try and get every dollar they can from you, Look closely at your paperwork before you sign and get a copy. More

Excellent selection of quality vehicles, professional competent staff. Richard in financing is pure gold and he can make the magic happen. A big thank you. competent staff. Richard in financing is pure gold and he can make the magic happen. A big thank you. More

They showed a vehicle that was passable to Amvic and when I brought the vehicle into a private mechanic less than three months later the back breaks and rotors needed to be replaced on one side, the windshei I brought the vehicle into a private mechanic less than three months later the back breaks and rotors needed to be replaced on one side, the windsheild wiper was broken and needed to be replaced, the fuel pump was broken and needed to be replaced. When I called to ask for assistance I was ignored for a week until I told them I reached out to Amvic and then less than an hour later I was told they would fix it "if it was in fact broken". Also watch the finance lady, she offers one price and it comes up later. I was told $25k all in and it was actually much greater once the finance lady added gas charges and the wrong warranty. So watch those numbers closely as she rushes you through them and talks your head off when your trying to concentrate on it. SCAM. Also, she tells you that you cannot pay off the loan for 6 months but that is a lie. Second part was the sales person who accused me of using all of the windshield washer fluid on the test drive when I let him know it all ran out on my drive home, being accused of lying about there being someones cigarette butt in the vehicle (i dont smoke) and to leave a dealership after spending $25k and subsequently treated like garbage was a horrible feeling. Finally when I was so fed up with their garbage service and vehicle and went to trade it in at a different dealership ...there was a LIEN showing on the vehicle and when we tried to reach the finance department we were shuffled off to someone else who did not return our call. Thanks to Toyota for taking care of the issue with me because Renfrew was unprofessional and unhelpful from start to finish. Watch what you buy there as it may be very inconvenient if you want to resell the vehicle to someone else or if you want a reliable vehicle that is actually road worthy. STAY AWAY. More

Not impressed at all I was called in by Tyler Dias to talk to me in regards in trading in my vehicle Biggest mistake in dealing with him and his manager I was pressured into it and when I spoke of not talk to me in regards in trading in my vehicle Biggest mistake in dealing with him and his manager I was pressured into it and when I spoke of not wanting to and wanting to know about the numbers they distracted me and used their selling skills to get me hooked. Ok I did and did not sleep for a week now that i accepted on what I let them talk me into Whenever I call and even leave a message for Tylor he never answers nor calls back I even mention this to his manager and all his manager had to say is that's Tylor When I am in the shop and try to have a conversation with Tylor he just answers a quickly with that's the way it is then takes off and avoids me. Very non professional I was promised a privacy screen when I bought this vehicle and its been a month and no news. I really don't think I am going to get it. Now that the deal is done They have no use for me and even care if I am paying a much higher vehicle payment. They are not very honest they just care about making money Also when I tried to register my vehicle with U Connect I couldn't until I faxed them my Vehicle registration so that I was the owner of this vehicle because there was someone else's name on it. I had asked about it with the manager and he said it was an offer on it but finance didn't go through. Well in order to register your vehicle with U Connect or any other services, you need to have purchased it first. So now it leads me to believe they sold me a used vehicle. They also told me if I did not want the vehicle they would buy it at full price back and get me either my own vehicle back or one like it When I inquired about it of course it would be more expensive to do that. Which leads me to believe that may of happened to the previous person.. I don't believe all jeep companies are like that but this one stay away. More