Renfrew Chrysler Dodge Jeep Ram Ltd

The worst customer care We purchased a truck from Renfrew 5months ago. They absolutely pressured us into buying it that night (ok maybe that’s on us) but after that the servi We purchased a truck from Renfrew 5months ago. They absolutely pressured us into buying it that night (ok maybe that’s on us) but after that the service has been terrible. The truck has cost us over 12k in repairs in less than 5 months. They wouldn’t answer calls from us when our first roadside breakdown occurred. Kane didn’t transfer the warranties to our name that would have covered the 7k for a new turbo. It is possible that they didn’t know the truck was in such bad shape...but isn’t that kind of their job?? Our family had bought 7 vehicles from them and now because after getting no response from them we made a complaint with AMVIC and now they said ‘we won’t deal with you anymore’ isn’t that the whole point to get them to act better? I can’t express how disappointing the entire experience has been from the pressure to buy to the lack of response when we’re we’re in trouble and they should have transferred the warranty to now them refusing to even offer us a trade in. #dontgohere #theyaretheworst #nevergoingback #loyaltymeansnothingtothem More

Purchase and Service I bought in 2017 a Brand New Ram 1500 Longhorn. It was supposed to be a 2018 model, in the end they sold me a 2017 model even build in 09/2016. I I bought in 2017 a Brand New Ram 1500 Longhorn. It was supposed to be a 2018 model, in the end they sold me a 2017 model even build in 09/2016. I like the Truck but I don't like the radio this why I was asking for a 2018 model with the latest 8.4 inch radio and navigation. They charged me for the Radio upgrade to get NAVI and box-liner. But I found out later when I got the equipment cheat the Truck comes standard with it. They sold me a service package VIP, included carwash every time I am there for a service. Never happened. One time I forced them to do the carwash and it was a very bad job and parts are scratched. Every time something was not working I had to fight to get it done. Best example Tail gate recall. my tailgate opened several times I mentioned that nothing happend. they were saying is me using it wrong kind of. Finally the tailagte opend and dropped on my attached trailer. Tailgate damaged. Big diiscuss back and for. they did not want to do it. After a while and discussing and wait time to get things done they did a fix in there Body shop. No new tailgate. I refused 2 times to take my Truck back after fixing it not right. I had 3M on the lower part of the tailgate so I do not scratch my paint if I step in to the box. They put new 3M on twice. After I addressed a few more things I did not like regarding the repair They said to me I should be happy that they did this for me. It was not up to them to do the repair. when I picked up my Truck from the repair the recall for the tailgate came out. But one word to apologize for my trouble. When I picked my Truck they told me I have to come in again to get the tailgate fixed with the parts from the recall to make sure it is done right. I called in for another oil change and asked if they would do at the same time the recall for my tailgate they said is done already. I said but your service Manager said I have to come back for this. Nobody remembered that. I called Chrysler to check on my recalls and they said I have 2 outstanding recalls one is the airbag and seatbelt check, The other is my outstanding tailgate repair. There is a few other things from before and now this. How do I trust this Dealership anymore to do service on my Truck? I am very unhappy with the Dealer and with Dodge/ Chrysler is that how they business. When I purchased my Truck they promised me every-time I come in for a service to get courtesy Truck, because my Truck is my work horse. I drive 50000 to 60000 KM every year. Sascha Wittke More

Great experience start to finish My experience at Renfrew Chrysler with Shane couldn't have been better. All the staff involved were very pleasant. Walked away very happy with my new My experience at Renfrew Chrysler with Shane couldn't have been better. All the staff involved were very pleasant. Walked away very happy with my new purchase. More

Outstanding Customer Service Have been servicing my vehicles at Renfrew for years, but never dealt with sales staff before. When it came time to trade in my truck, I was introduc Have been servicing my vehicles at Renfrew for years, but never dealt with sales staff before. When it came time to trade in my truck, I was introduced to Ryan and he helped me through the deal. Ryan was one of the best sales people I have dealt with, this being my 21st vehicle purchase. The sales manager and business manager were also of the same caliber, first class. I highly recommend going to see the guys at Renfrew if you want a new truck. More

Working with Shane to find the right car for my wife was gre I went to many dealerships looking for that right car for my wife. I quickly settled on Renfrew Chrysler when I met Shane Mathews. He knew alot about I went to many dealerships looking for that right car for my wife. I quickly settled on Renfrew Chrysler when I met Shane Mathews. He knew alot about not only the cars in the showrooms but the other competitors as well. In the end this is what helped me go with a Dodge. Thanks Shane it's been working well for us; More

Amazing Shane was a great help in finding me the perfect car. Amazing sales man I highly recommend him. Go and visit him you will not be disappointed. Shane was a great help in finding me the perfect car. Amazing sales man I highly recommend him. Go and visit him you will not be disappointed. More

Phenomenal Customer Service I wanted to give a shout out and express my gratitude to Shane! Thank you for your exemplary customer service coupled with continued service support. I wanted to give a shout out and express my gratitude to Shane! Thank you for your exemplary customer service coupled with continued service support. The Service Staff are extremely knowledgable and accommodating. Thank you Renfrew team! More

Car Shoppin’ Shane, is sure an outstanding sales guy! Never felt any pressure while talking to him. He sure knows cars and sure has excellent customer service skil Shane, is sure an outstanding sales guy! Never felt any pressure while talking to him. He sure knows cars and sure has excellent customer service skills! He will be an asset to any company he works at! Jeep up the good work, Shane! Anil More

Awesome first time experience Ryan was so helpful when we stopped in to buy our very first, new truck! He was very understanding when we talked finances and what we were comfortabl Ryan was so helpful when we stopped in to buy our very first, new truck! He was very understanding when we talked finances and what we were comfortable with and went out of his way to get us into the best vehicle for us with an amazing deal. We left the dealership extremely happy with our new Dodge truck and the experience we had at Renfrew, thanks to Ryan!! More

Very happy with my purchase My salesman Shane was very helpful and knowledgeable. He went above and beyond helping me decide on a vehicle. Had an honest answer for every question My salesman Shane was very helpful and knowledgeable. He went above and beyond helping me decide on a vehicle. Had an honest answer for every question I had. Couldn't be happier with my Jeep More