Renfrew Chrysler Dodge Jeep Ram Ltd

My husband went in to look at refinancing and maybe upgrading. Our only stipulation is that it had to be the same or less than we pay now. For three days it was a back and forth of them coming back upgrading. Our only stipulation is that it had to be the same or less than we pay now. For three days it was a back and forth of them coming back with higher prices. We ended up walking away and keeping what we are in. I don’t understand how coming back with prices higher was an option it was made clear what we were looking for and our budget. More

I was told to come in and they'd give me a great deal because I am a frequent customer. What I ended up getting was disappointment and having to walk out of the dealership. The Sales Dept and the Fina because I am a frequent customer. What I ended up getting was disappointment and having to walk out of the dealership. The Sales Dept and the Finance Dept were told, by me, over and over again that I was a pensioner and could only afford so much. They kept dangling this gorgeous Compass on me. They took me on a test drive (and of course I fell in love with it), then told me that I was approved to get it and at a cost within my budget, so after two sleepless nights anticipating bringing this vehicle home and cleaning out my existing vehicle, I went to the Finance Dept to sign the papers to only find out that the price had doubled. They expected me to pay $560 a month for a vehicle!!! I had been all prepared to bring it home with me that day but ended up having to walk out of the dealership with my old vehicle. Renfrew has a lot of distrustful people and you cannot rely on what anyone says - I do not like this turnover of staff from the last time I was there as these people do not seem to have the customer's needs on their minds but how much commission they can get in their pockets. Please do not go to Renfrew, they just won't listen to you. More

I came in to look at a used car and dealt with Sam Andrews - from his online chats beforehand to his in person dealings with me I could't have been more impressed. Extremely professional and was treat Andrews - from his online chats beforehand to his in person dealings with me I could't have been more impressed. Extremely professional and was treated as I would expect. Great salesman and great dealership, I definelt felt like I was treated fairly. I would highly recommend Sam. More

Came in today August 24, 2020, and dealt with Brian in the service department. The previous Chrsyler dealership I purchased my 2018 Grand Cherokee SRT from lost my locking nut key and wouldn't offer any h the service department. The previous Chrsyler dealership I purchased my 2018 Grand Cherokee SRT from lost my locking nut key and wouldn't offer any help. I took a chance and popped in to see if I could get help. Not only did Brian get me looked after, but he went out of his way to make sure I had the right information and didn't try and sell me a new set that I wouldn't need. Very impressed! You have my business! More

GO ELSEWHERE This dealership lacks professionalism, tact, and transparency. If you value honesty, integrity and want to be treated like a valued customer, please l This dealership lacks professionalism, tact, and transparency. If you value honesty, integrity and want to be treated like a valued customer, please look elsewhere. The process of purchasing a vehicle from Renfrew Chrysler was extremely frustrating due to the sales team. The two 'stars' on this review are awarded to Stefan in finance and Sean in the parts department; they each excelled in their own realm of responsibility and truly were a pleasure to work with. I'm telling you - this place only cares that they make money. Take your business elsewhere if you wish to be treated with respect. More

Went to the dealership James Hevesi came out and introduced himself and we explained what we were looking for so he took us to look at some vehicles and found one we liked. Did a pre approval for fi introduced himself and we explained what we were looking for so he took us to look at some vehicles and found one we liked. Did a pre approval for financing then went to see Richard. They both were fantastic and very helpful. We bought the one we looked at and they made buying the Jeep an easy and professional experience. A big thank you to all the staff we dealt with. Stephen and Brenda More

The sales manager Ryan asked me to do a 5 star review if he honored the deal we agreed on the truck. I gave my word that i would. Unfortunately, when we came to sign the deal, our agreement suddenly did he honored the deal we agreed on the truck. I gave my word that i would. Unfortunately, when we came to sign the deal, our agreement suddenly didn't exist anymore and the final numbers were different from what we agreed on. We mentioned it to the finance manager and he said it would be fixed, but they proceeded to hide added expenses we had already talked about multiple times removing.We spent almost 2 and half hours waiting to sign the papers. This was a very disappointing outcome and bad customer service. If they cant stand up for their word i cant stand up behind mine! More

They are very layer and playing tricks with peoples they start to show ur car gave us price when we get ready to buy then he said oh sorry this price is for another car it was my mistake and we agreed with start to show ur car gave us price when we get ready to buy then he said oh sorry this price is for another car it was my mistake and we agreed with him then he showed us another 2019 car deal was almost done then he said oh sorry this one is 2018 our website is not updated And there manager is really rude More

Samantha is a very unprofessional parts person, she comes across as if she is better than you and that it is an inconvenience to deal with someone at the parts counter, like she is above that. I wouldn't sen across as if she is better than you and that it is an inconvenience to deal with someone at the parts counter, like she is above that. I wouldn't send somebody I hate to deal with this parts department. Nobody deserves that treatment... More

This was the worst experience I have ever had (25 years) in dealing with a dealership. I was harassed to come in and do a deal, kept saying I didn't think it was the right time for me, but was assured t in dealing with a dealership. I was harassed to come in and do a deal, kept saying I didn't think it was the right time for me, but was assured that it was by the sales guy. I was then passed off to a different sales guy, and he assured me that a deal could be made even with my difficult situation. I was apprehensive when I went in to the dealership, but was re assured that they would be able to do something. We came to an agreement on a 2019 Ram, and did all of the required paperwork to get the ball rolling. I went back to work and waited for news. After 4 days of not hearing anything from them, I reached out to the sales guy. No response. This dealership is the worst in Calgary!! They have zero customer service skills, and they do not ever follow up with you. Beware of this dealership!!! They are the true meaning of slimy car sales, and really make you feel like your being scamed. My sales person Frank, is not even on this list. But the sales manager, James, was no better. The review would be negative stars if it was possible. More