Regina Honda

Customer since 2008 won't be going back TLDR -Reid Wolfe (service advisor) did backflips to get us to try and spend an extra 2k-3k in un needed work and repairs. **Full story Below** I ha TLDR -Reid Wolfe (service advisor) did backflips to get us to try and spend an extra 2k-3k in un needed work and repairs. **Full story Below** I have had my difficulties with this "Dealership" (they are more of an auto sales place than dealership the prices on vehicles used and new are a little steep). My family has four Hondas which we have been serviced through Regina Honda for the most part. They have exceeded expectations fixing a flat tire for free and cutting us a couple of discounts (Dilawri rewards program). My first kerfuffle was when it took them over two months to find a part to fix my car a few years ago, but this week really capped things off. I took in our 2005 Honda Pilot in for service the service advisor was Reid Wolfe. I have had a generally good service with Reid but this week it floundered. I had three problems I wanted looked at. Problem one the check engine light was on. Problem two the SRS system light kept coming on and off. Problem three the driver’s side map light was not working. Upon diagnosis cost ($125) the downstream 02 sensor was not working correctly cost to repair (473.69) this was approved. The driver’s side seat buckle switch was malfunctioning and a part needed to be ordered in (231.99). The map light it was determined needed a new “circuit board” per Reid this was declined. Upon dropping off the Pilot on Friday February 10 Reid looking over the service history said that the Pilot was due for a new timing belt as it had been five years since last timing belt change this jobs costs at least a grand if not more. In my groggy state and trusting Reid I said sure to the timing belt change. Upon getting home I learned that the timing belt did not need to be changed as the actual interval is 7 years or around 100k miles not five years I called back and declined this service. I DO NOT appreciate being lied to. The O2 sensor change was also declined as the part costs $80-$130 (Reid falsely claimed it could cost up to $300) and should not take more than an hour to be installed. The charge of 473.69+ a diagnostic charge of $125 for one O2 sensor replacement is pure comedy gold. The pilot was picked up by me on Friday Feb 10 and brought back Monday February 13 and the seat belt was changed. Reid messed up getting me a service shuttle pickup wasting over an hour of my day. Total cost $124.88 (cost of diagnosing the O2 problem) + $231.99 (fixing the seat belt) + 24.83 (shop charge – they are to petty too pay for their own doo rags and nitrile gloves). Total charge 419.98. I took the pilot to a different shop where the 02 sensor was diagnosed and found to be operating fine and just needed to be cleaned cost (free a mechanic friend helped me out). The dome lite repair quoted by Honda at (214.31) was fixed by me in 20 minutes + one YouTube video and a multi tool (an electrical contact needed to be bent back). My trip to Regina Honda could have end up costing me almost 3k instead it cost me 420 and my relationship with Regina Honda. I am aware that they have nice value added services like a service shuttle, wifi, “multi point inspection”, car wash, high pressure salespeople, “rewards” program. But it is not worth the premium, unbelievably there is a lot more commonality between Hondas and other vehicle makes (GM comes to mind) and other shops and OEM parts will do the job just fine. Honda as corporate whole really drums up the whole quality thing and loves to stick a label on very part and charge a % premium (they charged me $2 for a 10 cent remote screw). As for the Dilawri group they are operating in a high price high polish sort of manner and I get it, but I also won’t be lied to or swayed by image control. AT More

Excellent Experience!!! Extremely satisfied with my overall experience purchasing a new vehicle from Regina Honda. Customer service was welcoming and all staff was very help Extremely satisfied with my overall experience purchasing a new vehicle from Regina Honda. Customer service was welcoming and all staff was very helpful and considerate of my needs! Will definitely be a returning customer👍 More

Junk fees They charge me extra 25 for shop supply fees. As if you open a restaurant do you charge customer dish soap fees? Do you charge them for extra napkin They charge me extra 25 for shop supply fees. As if you open a restaurant do you charge customer dish soap fees? Do you charge them for extra napkins? Lucky I only need to spend extra $25 to know a bad dealership. Hope you don't learn this in a hard way. More

Don't buy the insurance they scam you when you buy a car My husband payed for insurance for 5 years if any thing happened to him we wouldn't have to pay any more , well he passed away now they are saying bec My husband payed for insurance for 5 years if any thing happened to him we wouldn't have to pay any more , well he passed away now they are saying because he was 73 when he died we are not covered, when we took out the insurance we were not told of this, although it says on the policy 60 months, would it not have said 36 months if that was the case More

bought a used honda civic.xxxxty service, the salesman i was dealing with have 0 product knowledge. i can easily say that i knew more than hi did. no customer service skills.no objection handl the salesman i was dealing with have 0 product knowledge. i can easily say that i knew more than hi did. no customer service skills.no objection handling manners. poor quality of work and dealing with more than 3 customers at a time of sell. i was given wrong info about the insurances and warranty of the car right of the bat. poor poor poor i will never recommend honda to anyone although honda makes the best cars in the world. i would preferably go to any other dealership to get another honda but not with honda regina..xxxxty service and when i got back to the salesman he never answered or even bothered to call me back. i comlained to his manager and got no satisfaction about the price. i guess once the vehicle is sold then you have no hope of finding that salesman again or they dont even wanna talk to you. More

I had some service related question before I wanted to make an appointment. I entered their live chat and requested the representative online to pass my number to Service and ask them to call me to back w make an appointment. I entered their live chat and requested the representative online to pass my number to Service and ask them to call me to back whenever they had time... all I got was her messages "our number is so and so, or visit our website..." etc.. the tone of those silent messages were rude in tone as she totally ignored my questions or requests. Had similar problems in the past, informed them, but things do not seem to improve here. More

I was pressured from the beginning and the sales guy used every pressure tactic he could, including 'this deal is not valid if you leave the building'. There was an electronic error with the vehicle I test every pressure tactic he could, including 'this deal is not valid if you leave the building'. There was an electronic error with the vehicle I test drove and he fed me a line about the battery but I now know there is a recall on that vehicle. I never felt like I was important, only my checkbook. More