Regina Honda

Staff was excellent in listening to me about the issues with my vehicle.The service representatives were very obliging. with my vehicle.The service representatives were very obliging. More

The lady at the service desk was very professional and courteous. I booked online and used my email instead of my phone number. She was quick in getting me booked right away. courteous. I booked online and used my email instead of my phone number. She was quick in getting me booked right away. More

Rebecca Wang worked very hard for my business. She was wonderful to deal with, I would recommend her to anyone. She was wonderful to deal with, I would recommend her to anyone. More

Had it booked in to fix a problem with our new car. Had the car all day and it wasn’t fixed when we arrived at the end of the day. They did end up fixing it but we were frustrated it wasn’t fixed when Had the car all day and it wasn’t fixed when we arrived at the end of the day. They did end up fixing it but we were frustrated it wasn’t fixed when we arrived. More

Haily was the customer service agent I interacted with. She was extremely knowledgeable and helpful. Thanks for the assistance. She was extremely knowledgeable and helpful. Thanks for the assistance. More

Steve was an amazing Salesman. Well experience in the field and knowing what the customer needs are Well experience in the field and knowing what the customer needs are More

The staff at Reina Honda went above and beyond in customer service. The level of professionalism was extraordinary. They made our purchase smooth and easy. This is the fourth vehicle we have purchase customer service. The level of professionalism was extraordinary. They made our purchase smooth and easy. This is the fourth vehicle we have purchased from them. Would highly recommend. More

I am writing to share my extremely frustrating experience with the service department at Regina Honda regarding my 2023 Honda Odyssey. In May, the check engine light illuminated on my vehicle, so I brough with the service department at Regina Honda regarding my 2023 Honda Odyssey. In May, the check engine light illuminated on my vehicle, so I brought it in for a warranty service, as my vehicle was still under warranty. The issue was diagnosed as an emissions system problem, and I was told that the necessary part would be ordered and that I would be contacted once it arrived. However, after nine weeks of no communication, I followed up via the website’s chat feature (as phone calls to the service desk went unanswered), only to be informed that the part had finally arrived. When I brought the vehicle in, I discovered that due to my vehicle’s mileage, it was now outside of the warranty coverage. I left the van for the day, but upon picking it up, I was informed that the part had not yet arrived, and I would need to rebook the appointment. I was frustrated but agreed to rebook for August. After calling again, I received no callback, so I again reached out via chat. I was told the part was in, and the repair would cost approximately $238. At this point, I requested to speak with a manager, and I was directed to Stu Larson. When I spoke with Stu, he assured me that the cost would be covered under goodwill, acknowledging the delays were not my fault. He explained that parts are returned if not used within two weeks to avoid being charged for them. Despite this assurance, I had to continue following up via chat to schedule another appointment. I left my van with the dealership once more, only to return and be told that a new part— a cap—still needed to be ordered. Once again, I never received a call to schedule the next visit, so I reached out via chat and rebooked. On my fifth visit, I was told that a special tool was required to install the cap. I was surprised that this had not been identified earlier in the process. I was told I could return the following day, but when that didn’t work for me, I was promised a follow-up call to reschedule—yet again, I had to reach out via chat to book the appointment myself. Finally, after six visits over seven months, my van was repaired. I showed up at 7:00 AM and waited until 9:30 AM, as service didn’t begin until 8:00 AM. This entire process has been incredibly inconvenient and time-consuming. In addition, I had to take six Uber rides at my own expense, totaling approximately $200+, because I am outside the city limits and your shuttle service doesn’t extend to my location. However, it’s worth noting that other dealerships in the area offer shuttle services to my workplace. Throughout this ordeal, I worked with Allie Dubois, who, unfortunately, was disorganized and unable to provide timely updates, resulting in multiple visits to address the same issue. Given the numerous visits, poor communication, and the overall lack of efficiency, I will not be returning to Regina Honda for any future service. I am highly dissatisfied with the level of service provided, and I would recommend that others consider taking their business elsewhere. I hope this feedback encourages improvements in your service department. Time and customer satisfaction should be priorities, and unfortunately, both were severely lacking in this case More

Jazz was a knowledgeable and helpful salesperson. All the staff were polite and friendly. It is clean and spacious with space to park. All the staff were polite and friendly. It is clean and spacious with space to park. More

Vehicle was done on time as promised even though there was additional work. Loved the ability to approve the extra work on line. was additional work. Loved the ability to approve the extra work on line. More