Ralph Neale's Belleville Dodge

Diesel Oil Change I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing th I went in for an oil change on my Dodge Ecodiesel. They were the cheapest around with great customer service. I would definitely recommend bringing their vehicle here for any and all servicing. More

Great experience! Lori made this experience amazing. Even when I picked up the vehicle she came out to congratulate me. Mark also made this experience so easy for a n Lori made this experience amazing. Even when I picked up the vehicle she came out to congratulate me. Mark also made this experience so easy for a new buyer. Definitely will be recommending Belleville Dodge to anyone I know looking for a vehicle and great customer service all around! More

The worst experience of my life. If I could give zero stars, I would. We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” be If I could give zero stars, I would. We purchased a 2018 Dodge Durango late 2018 and were given a $500.00 Service credit as a “Military Discount” because of my husband being an active serving member of the Air Force. We purchased the car with the assistance of Lori for financing and Dave Steele. We were told about the discount as a sales incentive, signed the paperwork and were completely happy with our purchase. The day we came to pick up the vehicle we were not given any note for the military “discount” and when I followed up with Dave via email on November 9th and was told: “I am sorry you didn't get the gift card, Chris would not have known about it and I had forgotten. I can't remember if we got a copy of his badge or not for the file.” I did not receive any follow-up, and assumed the issue had been resolved. I assumed we would just receive the gift card when we came to have the truck serviced or that there would be a note on our file. Clearly this was incorrect, as when we brought the truck in, my husband was told that there was nothing anyone could do, and we would be paying the balance of our invoice ourselves. No apology, no resolution, no explanation to my actively serving military member, as to why this “military discount” doesn’t appear to exist. When I spoke with a member of your customer service team I was told that “someone would call me once they figured it out.” And when the service was complete, my husband had to pay for the service out of pocket, with no mention of a refund or reimbursement, and with no apology. He had his military ID card there, and informed the service desk worker of the issue at the beginning of the service, with no resolution offered whatsoever and no apology given. Being in a military community it greatly saddens me that this “discount” was not communicated, and no one could even speak to a military discount. One employee asked when I was on the phone what the total was, and when I responded $500, she said she wasn’t sure because it varies. It varies?? The discount you offer military members varies? I asked for a resolution on Monday March 11th, and was told someone would contact me. I received an invoice by email shortly after and immediately responded asking about how we would go about getting a refund, and utilizing our service credit. I did not receive a response. I then received a customer satisfaction survey by email on Tuesday March 12th in the morning, and responded again immediately that I wanted to rectify this issue prior to submitting the survey. I again received no response. I received a text message asking again for me to complete a customer satisfaction survey, but still have had no one attempt to connect with me or my husband today to rectify this issue, and for us to receive our military discount. After multiple phone calls, emails, and eventually contacting the BBB and Dodge Corporate, we FINALLY received our $500 service credit. Without a single apology. We used the credit as quickly as possible, and will never utilize the services of this place again. Not one single apology, once. Insane! More

Overpriced service. Horrible cleanliness Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total Hello, I own a 2017 ram 2500 with a 6.7 diesel. Took my truck to belleville dodge for oil change and fuel filter service and tire rotation. Total service cost. $586.85 Oil change 90 bucks Fuel filters over 400$ Get the truck back after 2 hours. Fuel is everywhere, oil is dripping off the truck. Cab stinks of diesel fuel. 585 dollar service visit and the truck gets returned like someone does not care about their work. Double carden joint was not greased as per factory service manual. Did that myself when I got home. And when offered trade value on my truck, they said I would love a 45000 trade value. Truck has 35000 km, no accidents. Same truck with less options, 75000 km, sale price $68500. Horrible place and all they want is the almighty dollar. No customer service whatsoever More

Wonderful friendly staff Amanda and Lori made my first Jeep purchase a fun and exciting experience. Would definitely purchase another vehicle from Amanda. I was very excited w Amanda and Lori made my first Jeep purchase a fun and exciting experience. Would definitely purchase another vehicle from Amanda. I was very excited with my purchase. More

Used car good experience After a few weeks of test driving used vehicles it was nice to come across one that was clean and ready to drive off the lot to get the full test driv After a few weeks of test driving used vehicles it was nice to come across one that was clean and ready to drive off the lot to get the full test drive experience. Staff were friendly and attentive to my wants, while being readily available for communication in a timely manner. More

Russ Trottman and Lori Conroy Lori Conroy and Russ Trottman could not have made me feel more comfortable and at ease. I did not feel I was bein pressured to purchase at all. I had Lori Conroy and Russ Trottman could not have made me feel more comfortable and at ease. I did not feel I was bein pressured to purchase at all. I had a couple of laughs with Lori and Russ during my time at the dealership. I was surprised that they had my vehicle ready to pick up the same day that I purchased cleaned and detailed . I would highly recommend to purchase a vehicle from this dealership from the experience that I had with Lori and Russ. I will certainly pass this information along with the people that cross my path in the future , which I hope will lead to more sales for your dealership. I hope the service of the vehicle in the future meets the experience I had during my purchase. Thank you once again to Lori and Russ for your help. R. T. More

The staff were very helpful and friendly and had a great exp Had a great experience the staff was very helpful and friendly the place was very clean the salesman was great and explained the vehicle options and h Had a great experience the staff was very helpful and friendly the place was very clean the salesman was great and explained the vehicle options and had great test drive we ended up buying More

Always easy! Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and Had a great visit to the Service department! Had an oil change and tire rotation. Easy in and out. Left my Jeep with them. Becky was professional and efficient! Great experience! More

New Ram Purchase The service and professionalism I received was second to none from both Lori Conroy and Scott Manley. Purchasing and taking delivery of my vehicle w The service and professionalism I received was second to none from both Lori Conroy and Scott Manley. Purchasing and taking delivery of my vehicle was completely stress free and the assistance of others at the dealership was noted and appreciated. More