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Ralph Neale's Belleville Dodge

Belleville, ON

4.7
1,136 Reviews

658 Dundas St W

Belleville, ON

K8N 4Z2

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1,136 Reviews of Ralph Neale's Belleville Dodge

October 14, 2020

I was very pleased with the offer made on the trade in of my old car, and the offer made on my new 2020 Grand jeep limited Cherokee. I love this car! All of the people who handled the service and sale were More

by info
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shay Bedard, Lori Conroy, Matt Whiting
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Thanks for taking time to let us know you were happy with your recent purchase! Congratulations on becoming a Jeep owner! Matt is wonderful with his customers and always goes that extra mile to make sure things go smoothly. Lori makes financing and paperwork seem easy! And Shay is a great person to deal with always! We look forward to seeing you again! Respectfully, Linda Hill

October 10, 2020

Thanks you so much Dave for making the purchase of our new Durango so quick and easy! We absolutely love it!!! It’s perfect for our family. More

by Laurak73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Steele
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Laurak73: Congratulations on the purchase of your new Durango! It is the perfect family vehicle! Thanks for trusting us with you business! Dave is awesome with his customers... We look forward to seeing you again! Respectfully, Linda Hill

October 10, 2020

Good dealership(s), prices are high. Somewhat good customer service. Didn’t really offer much with the car. Felt like they just pushed for sales. More

by Unknown user.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lalonde
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

I am sorry to hear that you were not satisfied with your purchase experience. Please feel free to give me a call and give more details. We appreciate your feedback and can use it to improve our process. Respectfully, Linda Hill Executive Assistant 613-966-9936 x227

October 08, 2020

Very professional, courteous and friendly people. I was very pleased with my experience and would highly recommend this dealership to anyone, Dave Steele was very professional during our transaction. Thank More

by Lindahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Steele, Lori Conroy
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Lindahl: Congratulations on the purchase of your new vehicle. We really do appreciate your business. Both Dave and Lori are very dedicated in finding you the right vehicle and showing you options of completing the sale. We look forward to seeing you again, and our Service Department will be happy to assist you with your next oil change. Respectfully, Linda Hill

October 06, 2020

I needed to bring my Jeep in for a recall notice after it stopped running. The service team at Belleville Dodge were terrific. Despite being in the middle of Covid, shipping delays and unavailable replacemen More

by Leigh Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Neal, Cheryl McAllister, Shay Bedard
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Leigh: That is wonderful news that our team in the Service Department worked together to get you back on the road! We are really lucky to have such dedicated staff, who have worked here for many years. We will always put our best foot forward to keep you happy! Respectfully, Linda Hill

October 06, 2020

I never had any issues with service always easy to get along with I miss the popcorn in the waitng area due to covid youre the best More

by doug perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kelly, Shay Bedard
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Doug: Thanks for being a loyal customer! We will hopefully be able to server up some popcorn sometime in the near future, or 2022! Stay safe and we will see you again! Respectfully, Linda Hill

October 05, 2020

Purchased our New truck from here but upon delivery we noticed that the vehicle was scratched also wasn’t quite ready upon our arrival. however we did bump the timing up & perhaps that was a factor but th More

by steve s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Trottman
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Steve: I am sorry to hear that your recent experience was not as you expected. I know they were working hard to have your new truck ready for you 2 days early. Were the scratches taken care of? Did you receive your new ownership? Please feel free to contact me with any questions or concerns. We would like to make sure everything gets worked out to your satisfaction. We appreciate your feedback. It can help us with our future processes. Respectfully, Linda Hill Executive Assistant 613-966-9936 x227

Oct 14, 2020 -

steve s responded

The scratches are still present and short of replacing them, I don’t know how they can correct it. It’s cosmetic only. We did modify our request for delivery by 1 day not 2. We were assured that would not be a problem.As well items were missing. ( winter front/bra & rear hitch receiver sleeve ) since been resolved. We are looking forward to continuing the relationship with you as we move forward. Otherwise the unit is exceptional

September 30, 2020

This is now our new favorite dealership! Great service and Kyle and Decon made our car buying experience perfect from the beginning to the end! More

by Pinkflamingo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Decon Waterson, Kyle Fraser
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear Pinkflamingo: Great news that we are your favourite dealership!! Decon and Kyle are quite the team! Thanks for trusting us with your business! We will always work hard to keep you happy and loyal! Our Service Department will be happy to assist you when it 's time for your 1st oil change! Respectfully, Linda Hill Executive Assistant

September 28, 2020

Knowledgeable, courteous, and flexible. Thanks for making my search an easy process! I was greeted and guided through my experience by Scott, and found him to friendly and honest. More

by johncmac65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Conroy, Scott Lalonde
Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Dear johnmac65: Thanks for letting us know that Scott and Lori took great care of you during your recent buying experience. Both Scott and Lori are great to deal with. Congratulations, and we really appreciate your business. Respectfully, Linda Hill Executive Assistant

September 23, 2020

That was very pleasant to shop and road test for a new vehicle without any pressure of buying with a lot of good information that I asked from the salesman! More

by gbdbaug15
Recommend Dealer
Yes
Employees Worked With
Dave Steele
Sep 28, 2020 -

Ralph Neale's Belleville Dodge responded

Dear gbdbaug15: Thanks for your review and for letting us know your experience was stress free! Dave is amazing at his job and always goes that extra mile. We appreciate your business and look forward to seeing you again. Our Service Department is also here for you when it's time for your 1st oil change. Linda Hill Executive Assistant

Sep 28, 2020 -

gbdbaug15 responded

Good day Linda! I was just wondering when should be the first check/oil change. From what I read it is at 10,000 miles/16,000 km/12 mths. Correct me if I am wrong! Can you also please advise us when the gift card from the mall will be available as we did not get it as you did ran out the day we picked up the van. Have a gr8 day! Gilles&Denise

Oct 14, 2020 -

Ralph Neale's Belleville Dodge responded

Hi Gilles and Denise: I was away last week and I am just seeing this message now. I will have Dave check in with you. Linda

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