Rallye Motors Hyundai

thumbs up to rallye motors hyundai moncton How do you thank a team that went out of their way for making my 81 year old parents so happy? It's beyond me How do you thank a team that went out of their way for making my 81 year old parents so happy? It's beyond me More

Excellent service! Extremely friendly and helpful staff!! I visited this dealership recently, i had no intention of purchasing a vehicle at that moment my visit was more for future reference than anything. I I visited this dealership recently, i had no intention of purchasing a vehicle at that moment my visit was more for future reference than anything. I explained this to my salesperson at the time who promptly said not a problem and requested I take a seat at his desk. I was curious about the new tuscon that had just been released so josh grabbed me a brochure stappled his business car to it and said "well there you are for future reference would you like to sit in one ?" Josh treated me just as well as someone who was buying a vehicle , explained all the benefits of hyundai and their dealership and invited me back in when I am prepared to buy a vehicle and even introduced me to his manager. It was very informative and welcoming i will deffinitely be back in the future when the finances line up :) More

Complete waste of time. Spent a week in communication with this dealer. I had my own financing in place, but had to go through them to get the listed price first. I live 3 ho Spent a week in communication with this dealer. I had my own financing in place, but had to go through them to get the listed price first. I live 3 hours away so it all had to be done by phone/e-mail. They approved my application, moved the car to the same dealer as the salesman I was speaking too, and set an appointment up for me to come 3 days later on my only day off. They I get an e-mail reply the day I'm supposed to be driving up there with one line "I was off yesterday and could not respond to you. The other issue is the vehicle has been sold. " After telling me he specifically moved the car to his dealership for me. This was also a used car, not something they can just pick out another one and offer up. There's nothing special here, poor business ethics. If you have no choice and do still go with them, DO NOT LET THEM DO FINANCING BEFORE AGREEING ON A PRICE. This was my biggest mistake, never ever let them put through an app before you have an agreement on a price. I could have walked away from this with no negative effect and kept looking for a car, but now I've got 3 hits on my credit for nothing. More

Tres belle experience! I just bought my second vehicle from Rallye Hyundai and once again was very pleased with the level of attention to detail. Le service en français est I just bought my second vehicle from Rallye Hyundai and once again was very pleased with the level of attention to detail. Le service en français est toujours apprécié. Très belle expérience! More

Wonderful Experience! Very knowledgable and friendly staff. We have been to a few dealerships over the years and this one is by far the best in customer service. Great w Very knowledgable and friendly staff. We have been to a few dealerships over the years and this one is by far the best in customer service. Great warranties and great price. Will definitely be back for our next vehicle! More

BBB Horror Story Before you buy from Rallye be sure to check their status with the Better Business Bureau; you may be surprised and what you find may affect your purch Before you buy from Rallye be sure to check their status with the Better Business Bureau; you may be surprised and what you find may affect your purchase decision. More

Good experience We purchased a new hyundai and we are very happy with the car.II drives smoothly and pretty good on gas.I had an oil change and the service was good We purchased a new hyundai and we are very happy with the car.II drives smoothly and pretty good on gas.I had an oil change and the service was good and prompt. Suzanne and Gary More

Wonderful experience!!! I recently went to Rallye Motors to look at vehicles (which I was shopping around for) and was greeted and helped immediately. I explained what I was I recently went to Rallye Motors to look at vehicles (which I was shopping around for) and was greeted and helped immediately. I explained what I was looking for, needed and what my perks would be (but could live without) Being a single mom on a budget , with a deadbeat Dodge Caliber that's been a failure from the beginning, it was important I got in the right car, with the right financing at the right price. From the start to the finish, I was listened to, understood and felt like a friend and not a customer. Absolute superior service that went above and beyond both by sales and financing. I was impressed how they introduced me to the service advisors who explained to me their process, what to expect, etc. I was not left blind by this purchase. I felt valued. Thanks Michel and Phil!!! More

Overall experience Bought a new sonata the service was superior ... Friendly and attentive . I was in for a oil change twice for our new car. The service was prompt and Bought a new sonata the service was superior ... Friendly and attentive . I was in for a oil change twice for our new car. The service was prompt and easy to get an appointment . My salesman was always eager to see me on my visits and tried to accommodate any of my needs . I was always offered a shuttle and my salesman always went above and beyond and offered me his care .We are very pleased with the service at this dealership . More

extremely disappointed, I would NEVER recommend this place Even after several warnings from previous customers, I ended up purchasing new vehicle from this dealership. Right off the bat, my experience with t Even after several warnings from previous customers, I ended up purchasing new vehicle from this dealership. Right off the bat, my experience with the GM was less than enjoyable. I had visited a few other dealerships and found that price-wise, Rallye had pretty competitive rates, payment options, etc. After getting some numbers from my salesperson (who was quite good, to be honest), I mentioned that I had been shopping around for about 7 hours and test-driving different vehicles and that I needed to take all my info and think about it with the intention of getting back to them the following day. 2 minutes later, the GM comes rushing, plops down in a chair next to me stating "Well, when people tell me they need to sleep on it, that is a red flag to me. So, what's it going to be?". After explaining to him that what he might perceive as a "red flag" was simply, in my opinion, responsible car-buying and that a pushy tactic really wasn't my style, I left. Once I had considered all my options, and feeling like I could trust my salesperson, I still went ahead with a brand new 2014 Accent, despite being told by 5 different former customers that they would NEVER deal with Rallye again. I figured how bad can it be, and I felt like my bad experience with GM might have been a fluke and really, the price was within my budget and wanting to get this car this settled, I went ahead and signed the lease. 5 months later, a brake line shield came apart on the front passenger side of my car, so I had it towed to dealership to get it serviced. The service staff called me to tell me that this was a result of "abusive driving" and would not be covered by warranty. I strongly disagreed with this so I asked to speak to service manager (who apparently happens to be GM as well). I was told that he was a "very busy man" and that they would "try" to pass the message along. After 4 hours without news, I called back and was again told "well, he's been very busy today" so I actually left my workplace to go there in person. Once at the dealership, the service staff tells me that GM has left for a test-drive. I tell them that I would be happy to wait until he came back. 10 minutes later, I'm approached by a service staff member who tells me that in fact, GM had just left for the day and would only be back Monday morning (this was on Friday at 3:45pm). I was obviously surprised, being that I had spoken with service staff 4 times already that day asking to have GM call me back to discuss my issue. I was once again told that the GM was a "very busy man" so nothing could be done. The service staff member hardly even looked up from his computer during the whole time I was there trying to figure out what was going on, why nobody had even mentioned to GM I needed to speak to him, as well as what my next move should be... He told me I was free to take my car back if I decided not to get it fixed there. I didn't feel like this was a great option since 1. I don't feel like it's safe to drive a vehicle with a large sheet of plastic hanging from under my car and 2. in the event that this would cause further damage, what would this mean in possible additional repairs? I left without anyone being able to let me know when/how I would be able to reach GM. Around 6 that evening, I decided to call dealership again with the intention of leaving a voicemail message to GM to explain the situation and line up a time to discuss things with him. The man who answered the phone let me know that the GM actually did not have a voicemail system (seriously, you are the GM of a huge dealership and no voicemail?) and that I could leave the message with him so he could pass it on. After explaining the whole scenario to the reception man, he also mentioned how the GM was a "very busy man" and that I couldn't expect to speak with him without making an appointment. After I mentioned that I had gone there in person in order to clarify things and speed things along, the man then told me that the GM had "just left not that long ago" and that he must have just been "too busy" to speak with me before leaving. I could try back on Monday. I expressed how this was not the best example of customer experience a this was disappointing, even despite the less-than-stellar reputation the dealership has in the area. The man then told me that in the 8 years he has worked for Rallye, he has never had a customer complaint. I was flabbergasted by such an audacious statement given that I was at that very moment reading the unbelievable amount of complaints on online review boards as well as an article from CBC about how this dealership had received an "F" grade from the Business Bureau after an investigation in 2011 following an exaggerated amount of complaints from customers. Once I mentioned this, the man said that he "personally never had any complaints" and that "no dealership is perfect". I then hung up, feeling like none of the steps I was trying to take were leading me any closer to a possible solution. The assumption that the damage to my car was a result of "abusive driving"; the absolute disregard for my attempts to speak to a supervisor; my initial encounter with this "very busy" pushy GM and the ongoing negative feedback from some of their customers has made this car-buying experience at Rallye Motors a mistake. Plain and simple, I would NOT come to these people again, ever. More