Queenston Chevrolet Buick GMC

Since 1993 My wife and I have owned seven Pontiac Products and have been very satidfied with our vehicles but refuse to have them servicedat the Pontiac Dealership they came from. Since in the wisdom Products and have been very satidfied with our vehicles but refuse to have them servicedat the Pontiac Dealership they came from. Since in the wisdom of General Motors dropping the Pontiac name plate I am free to attend any G.M Dealership for warrenty or general repair or maintenance. I attended Queenston Chev on Centennial in the past and received great service but it is located at the far end of the city and I live at the other far end of the mountain. I just found out the other day that the new H.M.P. dealership had been taken over by Queenston Chev ( on the mountain ) I phoned the service department on Tuesday the 24th of May in the afternoon. Service Advisor B.J. Bevan spoke with me. I could tell just by talking and listening to B.J. speak that he was a people person very friendly we spoke as if we had known each other for years. I explained to B.J. that my 2009 Pontiac Montana SV6 was showing error codes and displaying messages in the message centre on mu dash ABS Traction Control and Stabilizer Control. When I shut my car off and restarted all was O.K. and working this would go for an hour or two even up to one day and all would display erro messages and lights. I informed B.J. that I had received my OnStar monthly report and all systems showed all working properly no cause for alarm on any system. B.J. inquired if I could attend the dealership the next morning Wednesday the 26th between 8-9 A.M.and he would have one of his techs check out the error codes and we would be in the know of what we werre looking at repair and down time wise and availability on parts so that I could book another visit for the repair. In a total of two and one half hours at the dealership the problem was located and repaired in one visit. While waiting with my special needs adult son Jeffery we watched T.V. were greated with smiles and pleasent comments from every staff me\mber that would cross our path. We felt like being at home with friends. My wife will be replasing her Pontiac Vibe next April I was checking out a red Cev Ceuze Turbo in the shiw room. I was approached by Tony Benincasa who offered his help if I needed it. I told him I was just looking but we would need a new car for my wife nesct spring and that I was considering the new Cruze, even knowing that anythis he did with me would not end in a sale for him that day Tony gave me all the info I asked about the Cruzw and a large booklet on the car. Tony allowed my son who is a big young man sit in the front passenger seat to check mit out for room and comfort ( He fit like a glove ) My so is a fan of the Transformers the Bumble Bee ( chev camaro ) and there was a black one in the show room Tony asked my son if he would like th sit behind the wheel and that made my son's day the smile on his face was pricless of course I had to take photos. my son got out and gave Tony a huge bear hug. Now that was way above the average sales rep at any dealership, to take an interest in a special needs young adult was special to me. You can buy a G.M. car anywhere but I am telling the next ones are coming from your dealership and I hope Tony is still there in the spring. Your staff came to me to notify me that my car was ready to go very pleasent female at the counter. B.J. came out to say good by and to thank me for letting him and his team makle things right with me and my car. ( Never had that happen to me before ) I told B.J. that he was my new service Advisor for mine and my wifes car from now on and that replacement cars would be coming from your dealership. I had a very very pleasent incounter with your staff zall were excellent and your management should br proud to have them representing your dealership. You will be seeing me in the future and you can bank on that.. Kenneth G Uhelak More

I find the service very friendly. The people here are always up-front and honest with me. This was just a small problem but the Dave and BJ still made my problem a priority rather than just pooh-poohing always up-front and honest with me. This was just a small problem but the Dave and BJ still made my problem a priority rather than just pooh-poohing me away. I was telling the shuttle driver yesterday that I wouldn't take my car anywhere else. Keep up the great work Queenston on the Mountain! More

It great to find a dealership that makes you feel welcome as soon as you come in throught the door. Service so far for my family has always been whats best for the customer, and not for the dealership. My as soon as you come in throught the door. Service so far for my family has always been whats best for the customer, and not for the dealership. My vehicles have always been taken care of and returned clean inside. No grease or stains on the vehicle due to service. Bill Palmer went that extra mile to find the exact Terrain I was looking for. Everyone says "hello" when they see you, even if you do not have business with that person. More

I saw the ad for $1000 off the Chev Cruze for April 18, 19, 20th. My husband went over and talked to Tyler about the Cruze, got a quote from him and showed it to me when I came home from work. My husband 19, 20th. My husband went over and talked to Tyler about the Cruze, got a quote from him and showed it to me when I came home from work. My husband and I went back to talk to Tyler and also take the car for a test drive. While on the test drive any question that I asked Tyler, he answered fully and if I did not understand something he went over it until I did understand. I really enjoyed dealing with Tyler. I LOVE MY NEW CRUZE-although I should have gotten cruise control on it. I would recommend Tyler and Queenston on the Mountain to anybody who is looking to buy a car. I hope their service department is as concerned and informative as Tyler was More

My service was 30,000 and the rep. explained what they would be doing. He also suggested what we do something else and gave me the cost. I have been dealing here ever since my Saturn dealer closed and h would be doing. He also suggested what we do something else and gave me the cost. I have been dealing here ever since my Saturn dealer closed and have every visit has been a pleasure. All staff are welcoming More