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Preston Chevrolet Buick GMC Cadillac LTD
Langley, BC
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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680 Reviews of Preston Chevrolet Buick GMC Cadillac LTD
December 04, 2023
Good service, friendly knowledgeable people . A little hard to book times for an appointment. Have to take a day off work unless you get lucky and get a Saturday. Like most dealers prices are pre A little hard to book times for an appointment. Have to take a day off work unless you get lucky and get a Saturday. Like most dealers prices are pretty steep More
by atween19@gmail. Com
Employees Worked With
Waylon Kosinski
December 02, 2023
Prestons managed an old recall on my car. My car is about 16Y old and was leaking fuel when I had initially brought it in. I was told that the fuel pump assembly or the tank itself may be cra My car is about 16Y old and was leaking fuel when I had initially brought it in. I was told that the fuel pump assembly or the tank itself may be cracked/leaking and that they'd need to further inspect. The VIN was run for any kind of recalls (sorry can't remember the specific term when they run a VIN). I knew this might be a cumbersome task given that the age and make of my vehicle would mean a significant wait and search for parts. I personally did not have a problem understanding that this would occur. I was told a minimum of 1 week, which I understand in some sense that means i'm expected to wait a while. Three months later, with some prodding by a family member, my car was fixed. I am happy that my car is fixed, I just wish there was a better system in place to give proper ETAs for part/repair for such things. My work location and schedule makes it difficult for commuting without a reliable vehicle. There was a lot of bussing, ubering, cabbing, walking and free-loading rides from friends and family at all hours of the day and night (whom I love dearly). I had rented a vehicle with my BCAA membership initially, but even with the discount, this was expensive on my budget for lengthy periods (i'm also already paying for car insurance and extended-they told me I could not claim this either). I also borrowed my dad's truck for the 2 weeks prior to having my vehicle repaired. Overall, I am happy with my service and car getting fixed, I just wish there was better communication with ETAs on GMs half. Preston's service people handled things well under the circumstances so 10/10 for service/repair (and having to deal with a family member....sorry). It would be nice to have better communication in the future in terms of timing but overall my car is working and I no longer have to worry about exploding into a firey inferno on my way to work. So thanks so much for all of your help :) More
by Tazzydan
Employees Worked With
Waylon
November 21, 2023
This service call was performed by family members, Personally I am recovering from surgery, my family spoke highly about the professionalism of your service people. A job well done. Personally I am recovering from surgery, my family spoke highly about the professionalism of your service people. A job well done. More
by ian_gpac
Employees Worked With
Waylon Kosinski
November 04, 2023
Booking an appointment, signing in to the service department and pickup were all very easy and efficient. Very happy with Preston. department and pickup were all very easy and efficient. Very happy with Preston. More
by markandrewmountain
Employees Worked With
Didn't remember their names, sorry.
November 02, 2023
I recently had winter tires installed. After there was apparently a software problem with the car. I asked Graham if he could help me. He was polite and informative and would have helped m After there was apparently a software problem with the car. I asked Graham if he could help me. He was polite and informative and would have helped me but the problem seemed to fix itself. Also I was a little surprised to learn it would take so long to have the tires changed. When I expressed my concern the person I spoke to explained the situation and told me he would do what he could to speed things up. My car was ready 45 minutes earlier than he had originally estimated. Overall everyone I have dealt with at the dealership has been respectful, informative and willing to go out of their way to help. It seems to be a great place to work, considering how friendly everyone is. More
by Frankrader
Employees Worked With
Graham Myers and another man in the service area who I didn’t catch the name of
November 01, 2023
Service was excellent. Was reminded of my service appointment the day before and my advisor was very helpful in recommending the needed service for my truck. Was reminded of my service appointment the day before and my advisor was very helpful in recommending the needed service for my truck. More
by Don
Employees Worked With
Jarret Babin
