Preston Chevrolet Buick GMC Cadillac LTD

Over promises. Under delivers. That pretty much sums up my experience with the Service Department at Preston GM in Langley. The latest episode was not the first Under delivers. That pretty much sums up my experience with the Service Department at Preston GM in Langley. The latest episode was not the first. I realize there are challenges to running a smooth Parts and Service Department however, you’d think after these many years in business they’d have a system where they could at least provide a pretty good experience for their customers and their vehicles. After reading some of the reviews here, I’m puzzled why my experiences have been quite the opposite. With the high cost of maintaining a vehicle it’s important to me that the job and requested maintenance be done properly and that also includes using the same brand of oil the vehicle has used since day one as recommended by GM In case you are thinking they don’t make that certain brand anymore, they do. It’s a leading national high quality of oil that GM recommended since the vehicle was new. When asked what happened after being assured it would be, the finger pointing started. The service writer started making excuses, the counter staff (who promised the correct parts would be used) acted as if nothing happened and it all came down to the Parts Department. They messed up, I was told. The oil wasn’t ordered. For me, I’ve had enough. There are plenty of good independent auto repair shops in Langley that can get the job done without the charades of the Preston GM actors. I do not recommend Preston GM’s Service Department in keeping your highly prized vehicle in top performance. Regards, More

Very professional,good communication,work was done quickly and staff were friendly. Cost off work done was expensive but worth it quickly and staff were friendly. Cost off work done was expensive but worth it More

They did the excellent job for my 26,000 kg mileage Services for Cadillac lyric. They explained me all the change of parts requirement. The car cleaning and washing was excellent. I would like to le Services for Cadillac lyric. They explained me all the change of parts requirement. The car cleaning and washing was excellent. I would like to leave my review on courtesy car also, which is very pathetic as it was arranged by Hertz Langley. The car windshield was broken and inside the tire air pressure warning is displaying on the time and backseat parts was broken too. I have also called Hertz Langley and explain them and left a review there so I was totally disappointed with this service. More

Someone helped us right away when we arrived with our vehicle. They diagnosed the problem and will order the parts to fix it. vehicle. They diagnosed the problem and will order the parts to fix it. More

Very friendly staff. My salesman was very good and helpful. One of the best salesman I have dealt with. His name is Raza and he is very good. Very pleased with my new car My salesman was very good and helpful. One of the best salesman I have dealt with. His name is Raza and he is very good. Very pleased with my new car More

Excellent dealership and service department. Would definitely recommend. Have been bringing my vehicle back there for service since new 7 years ago. Would definitely recommend. Have been bringing my vehicle back there for service since new 7 years ago. More

Great salesperson Pavi Gill and smooth truck purchase, but the manager Inder was so rude, and disrespectful throughout the process. While the salesperson was helpful and professional, the manager’s attitu but the manager Inder was so rude, and disrespectful throughout the process. While the salesperson was helpful and professional, the manager’s attitude made the experience frustrating and left negative impression. I recommend that no one go to that manager. More

Service was done in a timely manner and service technician was friendly and knowledgeable and kept me up to date. technician was friendly and knowledgeable and kept me up to date. More

Not happy with the service advisor. He told me that my warranty could be void if I don’t do a couple of services He told me that my warranty could be void if I don’t do a couple of services More

My vehicle repaired in a timely manner. A loaner vehicle was provided. Very happy with the service A loaner vehicle was provided. Very happy with the service More