Plaza Nissan

Estimates for Unnecessary Repairs My air conditioner on my 2002 Pathfinder was not blowing cold air. I brought it to the dealership for a diagnosis. I was told by the mechanic that I My air conditioner on my 2002 Pathfinder was not blowing cold air. I brought it to the dealership for a diagnosis. I was told by the mechanic that I required a new compressor and a high pressure a/c line to make the air conditioning operational. The estimate provided to me was for approximately $1214.15 including parts and labour. I thought about it for a day or two and decided at that point in time I did not feel comfortable with the estimate given my budget and horror stories that I have heard about dealerships (this vehicle was always serviced by my mechanic at his shop). So, I got speaking to someone in the industry and they suggested I try another dealership and see if they found something different. Well, they did find something different. I did not require a compressor, but, I did require the high pressure line and an evaporator for a grand total of $350. The Nissan mechanic told me he had never encountered a Pathfinder that needed to have the compressor replaced. That being said I would never suggest this dealership to anyone ever. If I could give no stars in my rating I would do so. More

Turned away by service for a warranty issue After taking my car in because of an intermittent problem with a headlight I was turned away and told to "bring it back when it isn't working". Since After taking my car in because of an intermittent problem with a headlight I was turned away and told to "bring it back when it isn't working". Since the light only malfunctions rarely and I only drive this car during the summer I was never able to bring the car to the dealership while the light wasn't working and while I could take the time off from work. More recently I brought the car to a different dealership. After leaving the car there for one day they diagnosed the problem despite the light working when I dropped off the car. Unfortunately, my warranty is now out of date and Nissan Canada refuses to offer good-will to repair it. I'm now stuck with an $800+ bill because Plaza Nissan's service team didn't care enough to diagnose the problem for me. Shame on Plaza Nissan for not taking my problem more seriously and shame on Nissan Canada for refusing to rectify the problem. More

I Guess Scheduled Appointments Mean Nothing My girlfriend books an appointment for 10 a.m. for an oil change and to have her brakes checked. We drop the vehicle off and are asked if we will be w My girlfriend books an appointment for 10 a.m. for an oil change and to have her brakes checked. We drop the vehicle off and are asked if we will be waiting for it? We said we will be and we will be at the Starbucks across the road and to call us when it is finished. We were told it will take a couple of hours. No problem. We return at 11:45 and it is not on the lot so we go to the waiting area and look in the service garage and it isn't on the hoist or in the garage. When we inquire as to whether the work has been completed we are told it hasn't even gone in yet. ???????? The appointment was for 10! We don't have all day to wait for this service. We were promised it would be the next car in but we requested the keys so we could leave. We were told that they thought we had shuttled off somewhere when we specifically answered we would wait for this vehicle. Why book it for 10 at all then? We had heard some talk about the poor service of this dealership and on one of our oil changes, a previous customer came in irate because the service department had not put his oil plug in properly and he had oil spillage all over the place. Needless to say we are done with this dealership for service. We had our service done somewhere else to our complete satisfaction. A shame really. More

Friendly and knowledgeable I bought a 2015 Versa Note at Plaza Nissan late last year. I didn't feel pressured and the car was ready for pick-up a day or so after purchase. I've I bought a 2015 Versa Note at Plaza Nissan late last year. I didn't feel pressured and the car was ready for pick-up a day or so after purchase. I've since had two oil changes done there. Both took about half an hour at reasonable cost. More

Friendly and low pressure I test drove a Nissan Rogue after speaking with Patrick about what I was looking for in a vehicle. He was friendly and knowledgeable and did not empl I test drove a Nissan Rogue after speaking with Patrick about what I was looking for in a vehicle. He was friendly and knowledgeable and did not employ any high-pressure sales tactics. More

worst of the worst! I had a similar experience as the previous poster. Given the pushy sale and rushed delivery too. I was also treated like an idiot at the time of del I had a similar experience as the previous poster. Given the pushy sale and rushed delivery too. I was also treated like an idiot at the time of delivery. I guess they don't appreciate women car buyers. More

STEER CLEAR OF THIS DEALERSHIP!!! Attentive and eager STEER CLEAR OF THIS DEALERSHIP!!! Attentive and eager to sell (on the verge of pushy), yet, once the deal was signed they couldn’t give a xxxx abou STEER CLEAR OF THIS DEALERSHIP!!! Attentive and eager to sell (on the verge of pushy), yet, once the deal was signed they couldn’t give a xxxx about customer service. Picking up the vehicle from Andy was a joke. Basically, I was made to sign a flurry of documents and handed the keys. Salesman (Andy) wouldn’t waste his time escorting me to my car and showing me how any of the features worked. So much for Nissan’s proper ‘vehicle delivery’. Andy just handed me my keys and pointed to the car from his chair and said “it’s right there…bye”. When I mentioned this to the new car manager he just sat cross-armed, leaning back in his chair and said “so, what do you expect me to do about it?” I had a warranty issue within the first week. The rear window was not defrosting properly. Service said nothing was wrong, even though I provided a photo to help illustrate the issue! When I picked up the car, after their service department had it all day to find “nothing wrong”, I discovered my arm-rest consol had been rifled through (good thing I removed my iPod) and left open. Then I noticed all the change I leave in the mini-bin (for Timmy’s) was gone. Every last dime! When I returned to the service department to inform them, the service manager just said “our guys wouldn’t do that” and offered me the change from his pocket. I will NEVER return to this dealership! All service will be done elsewhere. More