Pfaff BMW

Personal Service - knowledgeable sales We purchased our used BMW from sales rep (Anthony OCCHIPINTI) and was extremely pleased with his personal touch and down to earth attitude. No pressu We purchased our used BMW from sales rep (Anthony OCCHIPINTI) and was extremely pleased with his personal touch and down to earth attitude. No pressure. - we are now in the market for a new BMW for our father who lives out of town, and Anthony has certainly gone to bat for us. Thanks Anthony, and congrats on the birth of your first child. Jake More

Worst sales customer service ever ! I am in the market for a BMW and went to my nearest BMW dealership, which is Pfaff BMW. I am an avid fan of BMW, and everyone in my household, apart f I am in the market for a BMW and went to my nearest BMW dealership, which is Pfaff BMW. I am an avid fan of BMW, and everyone in my household, apart from one Lexus has a BMW product, bought from different dealerships. I thought, I would go and see what they had in stock and possibly talk about trading in my car. I went inside, the front representatives were quite nice and directed to me the pre-owned sales department. I was introduced to a pre-owned sales consultant Anthony (not the sales manger), we started talking, and my eye was a particular black F30 328i. I asked him about him about the car, asking some very basic questions, and he was less than inclined to help me out. Told me times over to check their inventory on their website, I guess he was too lazy and unwilling to help me out. Also told me to go look at this particular by myself. Probably, thought I was just there to fool around from his analysis. I felt very belittled, and quite disappointed by my experience this time at Pfaff BMW. I have been to this dealership countless times and always welcomed, though this time with this sales consultant, my experience was not good. Maybe, Pfaff needs to assess who their hire as sales consultants. More

Don't take your for service worst service ever Got noticed that there was a recall on my 330 ci first took ten times to call to actually talk to someone then they tell me was a write off then tell Got noticed that there was a recall on my 330 ci first took ten times to call to actually talk to someone then they tell me was a write off then tell me oh sorry mistake then bring in car to get airbag recall done when I pick up car drivers mirror broken brake light on and traction control on ps was never on before trim on inside pillars ruined when air bag was installed. Call again left mgr a message calls back 4 hours later says bring car back in so I do to only have them argue that it's not there fault as I look now at there reviews I can see why they only have one star average worst service ever would not recommend nor ever go back More

crooked i went for an oil change then they offer all kind of recommended service the service adviser sed to me that i need a brake job cost$900 plus tax dent i went for an oil change then they offer all kind of recommended service the service adviser sed to me that i need a brake job cost$900 plus tax dent even check my car just assume i need brake job talk to 3 different people they all have different price long story short took my x3 to a small shop got it don$250 More

BMW 750 LI In few words Dont Ever Trust them. Service advisor Krishna Engine oil leak issue estimated $6500 $169 charged for engine Shampo to make sure the s In few words Dont Ever Trust them. Service advisor Krishna Engine oil leak issue estimated $6500 $169 charged for engine Shampo to make sure the source of engine oil leaked . I decided to check with other mechanics and picked up the car and i opened the hood no sign of engine cleaned. I took the car to other professional mecanic and today i got my car fixed total spend $1385.00 and mecanic told me there is no sign of engine shampo. They lied this was not expected from a big dealership.I will report this incident to better business bureau. Im very upset dixie bmw..I wont buy anything or trust them again. More

Service I just pick up my car from the dealership Pfaff I was advise by the service Manager they decide not to service my car there anymore. I bought the car I just pick up my car from the dealership Pfaff I was advise by the service Manager they decide not to service my car there anymore. I bought the car from them as well, the car has been service there for close to 300 days it started from engin oil consumption they replaced: -turbos -engine -front axle cracked -engine light on again -front ticking sound -transfer case -from deferential broke after one day picking up car after transfer case replacement which I was advise due to wrong tires -transfer case replaced -today I was told no more service there. You can decide for your self how you want to review them. More

Service for more then 250 days!!!! We bought our 750 from the dealership we own it for 3 years. The Bmw is at there shop for repairs more then 250 days. I just pick it up on Wednesday We bought our 750 from the dealership we own it for 3 years. The Bmw is at there shop for repairs more then 250 days. I just pick it up on Wednesday drove my 3 small kids to dance school when the car broke down nów it is the deferential the smell was horrible, after my experience and so many break downs I will never buy BMW from Dixie Location. When they replaced engine my front axle cracked couple days after while driving on Hwy I lost control, the car want back none of the managers called to see if we are ok. The 750 it is Big mistake i asked For trade value I was told 26k and auto trader same mileage same options are selling them between 42k to 46k. More

Can't help BMW owns Mini Cooper. I had a tire warning light on my car appear as I was driving through Mississauga today. Thought I would go to the BMW dealership BMW owns Mini Cooper. I had a tire warning light on my car appear as I was driving through Mississauga today. Thought I would go to the BMW dealership device to just check my tire pressure for me. The women at the counter said they can't look at Mini at all - not even for tire pressure! I said Seriously! On principle alone I would go not to this dealership - EVER! More

Don't pour water into a bucket that has a whole. I took my X5 in for an oil leak. They changed the oil and then told me where the leak was and how they thought they should fix it. Common sents tells I took my X5 in for an oil leak. They changed the oil and then told me where the leak was and how they thought they should fix it. Common sents tells me you should get the approval of the owner to fix the leak, then change the oil. Yes?? They admitted to dropping the ball but also said they would except my payment at the reception area. More

I had a lease return to this dealership! what a nightmare. This is my 3rd BMW, but first AND last from this dealership. There was an issue with the key we gave back, i called the sales manager beca nightmare. This is my 3rd BMW, but first AND last from this dealership. There was an issue with the key we gave back, i called the sales manager because the lease return rep was completely useless. The Manager proceeded to yell at me as to why i did not go through the lease return rep thats why he is there etc. When i finaly was able to get a word in he calmed down and realized he was wrong. But when i explained how bad the customer service was, he started yelling again he finally said if my car has been returned he has nothing further and hung up. I immediately called BMW Canada and filed a formal complaint against the dealership and manager. Customer service is the number one reason anyone returns to a dealership. I bought 2 more BMW's since and from a different dealership. never return again here. More