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Pfaff BMW

Mississauga, ON

Overview
Reviews
4.5
214 Reviews
Call Dealership (888) 773-9293
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4505 Dixie Rd

Mississauga, ON

L4W 5K3

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Showing 214 reviews

October 13, 2022

Love my car, hated every minute of the service. The salesman had no idea what he was doing. Poor communication, did not manage my expectations in terms of timelines, didn’t give me the ownership…et More

by Betty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris
Print
Nov 03, 2022 -

Pfaff BMW responded

Hi Betty, We are happy to hear that you are pleased with your purchase. However, It is regrettable to see that during your visit, you did not endure the level of communication that we strive to achieve. When you have a moment, please contact me at the number below to further discuss your time here. Best, Serg Curovic Brand Manager (905)-625-7533

October 12, 2022

Excellent customer service , communication skills on dealing with customer, the following up on appointment, I have no doubt in recommending others to Pfaff BMW. More

by Ricardo Scarlett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Bhim
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Oct 14, 2022 -

Pfaff BMW responded

Hi Ricardo! Thank you for all your kind words. We are so pleased to hear that you are happy with the level of communication you have received. We appreciate your recommendations and hope to see you again soon.

September 29, 2022

It’s the best service! Prompt. Detailed. Efficient. Polite. Professional. Great overall. Helpful. No complaints. More

by Edsel rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel
Print
Sep 30, 2022 -

Pfaff BMW responded

Hi Edsel, we truly appreciate your kind words and look forward to working with you again the future. Have a great day!

September 24, 2022

Advisor Jason Azurin provided me with efficient communication and answered my questions clearly. Very professional. More

by Bluesky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Azurin
Print
Sep 27, 2022 -

Pfaff BMW responded

Hello! We are so happy to hear that you endured top-line client care during your time here at PFAFF BMW. Thank you for trusting us to care for your vehicle! Until next time, we wish you safe travels.

September 12, 2022

Very polite, helpful and professional staff. Whenever I walk pass the parts section I am always greeted by whoever is sitting at the counter. More

by parveez43
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark service advisor. If I come across any problem in the car I just text him and he gets back to me with a response.
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Sep 13, 2022 -

Pfaff BMW responded

Hi Parveez! We are so glad to hear that you had a 5-star experience! Hearing that our staff are constantly and consistently checking up on our valued clients makes us so proud. Thank you for your review and until next time, we wish you safe travels.

September 06, 2022

Excellent service, timely communication from service staff, and a nice lounge and coffee machine = a great dealership experience More

by Johng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Print
Sep 08, 2022 -

Pfaff BMW responded

Hi John! We are so proud to hear that during your visit to PFAFF BMW you experienced exceptional customer care! We hope you will consider us for future dealer needs!

September 06, 2022

Profoundly disappointed with the quality of customer and technical service…been a bmw owner for over 20 years. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa, Nigel, Kevan
Print
Sep 30, 2022 -

Pfaff BMW responded

Hi Ted, I regret to learn your recent experience was less than satisfactory. We strive to provide our customers with exceptional service and it’s unfortunate we fell short of that. I would appreciate the opportunity to learn more about your experience and look forward to hearing from you soon, thank you. Yasir Al-Sheraidah Fixed Operations Manager 905-366-3340 yalsheraidah@pfaffbmw.com

September 02, 2022

Very helpful professional and reliable service experience from start to end. Thanks to you Nigel. More

by vlad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel
Print
Sep 02, 2022 -

Pfaff BMW responded

Hi Vlad! Thank you for taking the time to leave a review! We are so pleased to hear about what a great job Nigel is doing looking after our valued clients. We look forward to seeing you again soon.

August 20, 2022

Very good parts and service, but very expensive. Fast turnaround, free shuttle. Place is kind of empty these days. More

by BMW owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Print
Aug 30, 2022 -

Pfaff BMW responded

Hello, We are so happy to hear that you endured top-tier client care during your time here at PFAFF BMW. Please let us know if there is anything we can do moving forward to turn your 4-star review into a 5-star one.

August 06, 2022

Always great service at this dealership. A bit expensive 😀. But it is worth it. I would highly recommend it. More

by Andriy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel & Jin
Print
Aug 30, 2022 -

Pfaff BMW responded

Hi Andriy! We appreciate you for taking the time to leave a review and recommendation! Until your next visit, we wish you safe travels.

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