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Pfaff BMW

Mississauga, ON

Overview
Reviews
4.7
190 Reviews
Call Dealership (888) 773-9293
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4505 Dixie Rd

Mississauga, ON

L4W 5K3

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Showing 190 reviews

September 12, 2022

Very polite, helpful and professional staff. Whenever I walk pass the parts section I am always greeted by whoever is sitting at the counter. More

by parveez43
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark service advisor. If I come across any problem in the car I just text him and he gets back to me with a response.
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Sep 13, 2022 -

Pfaff BMW responded

Hi Parveez! We are so glad to hear that you had a 5-star experience! Hearing that our staff are constantly and consistently checking up on our valued clients makes us so proud. Thank you for your review and until next time, we wish you safe travels.

September 06, 2022

Excellent service, timely communication from service staff, and a nice lounge and coffee machine = a great dealership experience More

by Johng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 08, 2022 -

Pfaff BMW responded

Hi John! We are so proud to hear that during your visit to PFAFF BMW you experienced exceptional customer care! We hope you will consider us for future dealer needs!

September 06, 2022

Profoundly disappointed with the quality of customer and technical service…been a bmw owner for over 20 years. More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa, Nigel, Kevan
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Sep 30, 2022 -

Pfaff BMW responded

Hi Ted, I regret to learn your recent experience was less than satisfactory. We strive to provide our customers with exceptional service and it’s unfortunate we fell short of that. I would appreciate the opportunity to learn more about your experience and look forward to hearing from you soon, thank you. Yasir Al-Sheraidah Fixed Operations Manager 905-366-3340 yalsheraidah@pfaffbmw.com

September 02, 2022

Very helpful professional and reliable service experience from start to end. Thanks to you Nigel. More

by vlad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nigel
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Sep 02, 2022 -

Pfaff BMW responded

Hi Vlad! Thank you for taking the time to leave a review! We are so pleased to hear about what a great job Nigel is doing looking after our valued clients. We look forward to seeing you again soon.

August 19, 2022

Very good parts and service, but very expensive. Fast turnaround, free shuttle. Place is kind of empty these days. More

by BMW owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
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Aug 30, 2022 -

Pfaff BMW responded

Hello, We are so happy to hear that you endured top-tier client care during your time here at PFAFF BMW. Please let us know if there is anything we can do moving forward to turn your 4-star review into a 5-star one.

August 05, 2022

Always great service at this dealership. A bit expensive 😀. But it is worth it. I would highly recommend it. More

by Andriy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel & Jin
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Aug 30, 2022 -

Pfaff BMW responded

Hi Andriy! We appreciate you for taking the time to leave a review and recommendation! Until your next visit, we wish you safe travels.

July 28, 2022

Kevin, my service coordinator, was outstanding! Kevin was very knowledgeable. Manuel, my shuttle driver, was very friendly. More

by jerry_maggiori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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Aug 01, 2022 -

Pfaff BMW responded

Hi Jerry, It has been our pleasure to have assisted you with knowledgeable and friendly interactions. We want our valued clients to obtain outstanding customer service, and we are glad to see that our efforts did not go unnoticed. We appreciate you taking the time to leave a review. Until next time, we wish you safe travels.

July 21, 2022

Great Service, would highly recommend this location for car purchases and services needed. 5 stars, thanks PFAFF More

by KeishaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BMW
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Jul 27, 2022 -

Pfaff BMW responded

Hi Keisha! Thank you for leaving a review. We are pleased to hear that you had a great time while servicing your car. Until next time, we wish you safe travels.

July 21, 2022

Excellent Service, I had the Pleasure of working with Yasir Iqbal, he was Professional, Courteous and Very Helpful, My X3 was delivered ahead of Schedule which was a pleasant surprise. Yasir went above a More

by Farrah H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasir Iqbal, Dennis Liu
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Jul 27, 2022 -

Pfaff BMW responded

Hi Farrah, Your kind words are greatly appreciated. It has been our pleasure to provide exceptional customer service. We hope you are enjoying your X3 and we look forward to seeing you around in the future!

July 04, 2022

I was very satisfied with the service received. They were on time and very professional. More

by ritalongo50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Mark Vandevenne - Service Advisor
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Jul 12, 2022 -

Pfaff BMW responded

Hi Rita, It was our pleasure to provide prompt and professional service during your visit to PFAFF BMW. Thank you very much for your business and thoughtful feedback. Please don't hesitate to visit us again for any of your service needs.

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