Pfaff BMW

Service was done smoothly by my service provider Jon Ng and best part is there was drop off and pick up. and best part is there was drop off and pick up. More

service guy was awesome, very responsive to my request. finished work to my satisafaction. Keep it up Pfaff. finished work to my satisafaction. Keep it up Pfaff. More

Sale and service are all very professional, helpful and friendly. I am pleased with this dealership friendly. I am pleased with this dealership More

I have been a client of the dealership for the past 14 years. I have serviced all my vehicles through the facility. My recent visit was extremely unpleasant and disappointing, considering it a BMW dealers years. I have serviced all my vehicles through the facility. My recent visit was extremely unpleasant and disappointing, considering it a BMW dealership under PFAFF's umbrella. I was scheduled for a service and an engine light on February 27th, a Thursday. I dropped my vehicle off and, as expected, received a call from Jin, a service advisor, within a couple of hours, stating that the vent tank needs to be replaced to remedy the service engine light issue. It would cost $350.00 + $250.00 (diagnostic, which I was already aware of). I agreed to it and asked him to fix it. I was told that the vehicle would be ready tomorrow, i.e. Friday the 28th. On Friday, upon picking up the vehicle, I noticed something odd, that when the car was idle, it would shake, which was not present before I had dropped the vehicle off for service on the 27th. I instantly called Jin back and explained the situation, and I asked him if I could bring the vehicle back. He insisted that I should bring the car back on Monday as no one would be able to look at the vehicle on Friday and Saturday. While I was on the phone with him, the service engine light came back on, again. Moreover, when I pressed the gas paddle I noticed a hissing sound, which too was not present before the 27th. I called Jin back again and explained the situation to him and he repeated that I should bring the car back on Monday and they will check it out. I dropped the vehicle back on Monday at 10 AM, and at 1 received a call from Jin saying that the valve cover needs to be replaced and the engine oil cap needs to be replaced, which is causing the engine light to go off. I questioned Jin that when the diagnostic was done, why were these issues not brought to my attention then, secondly, both the shaking issue and the hissing sound were not present before the car was brought to the facility. Upon which he said that these issues might have been missed during the diagnostic and are unrelated issues and would cost around $1400.00 + tax. He also mentioned that he has sent me a message explaining all this, which I did not receive. I told him this is unacceptable as I do not feel it is fair that I should pay for something which I did not cause. He said he needs to talk to his manager and would call me back. I did not receive a call back. I then called at 5 PM asking him about the solution. I was told that the best they can do is give me 15% off. It infuriated me because I had to pay for something that was not pre-existing and even if it was pre-existing it was missed by the staff at BMW Mississauga, therefore the onus should be on them, not on the client. Moreover, he mentioned that the technician cannot even hear the hissing sound when the gas paddle is pressed. This was the icing on the cake, which speaks to the trust factor that we consumers have on the dealerships when we give them our cars for service. They cannot even address the issue that a consumer is bringing to their attention. I told him that I would be writing a review. As soon as I wrote a Google review, I got a message from Jin saying that the Operations Manager Yasir is willing to do the entire job, exclusively for me for $850.00 + tax, to make things right. I think if Jin or his manager wanted to "make things right" they should have offered it in the first place. It is just a reflection on the mindset of the operations department, that let's see what sticks, if 15% sticks then we are good. In my last 14 years, I have never questioned even a single penny spent at the service department because I had a blind trust, on BMW and PFAFF as a leading brand. However, things like this beg the question of what else could have gone wrong in the last 14 years that I did not notice or question. For a technician to say that they do not even hear the complaint that the customer is telling them is outrageous. More

Great service from service advisor Jin. Consistent and friendly. Service was for rear suspension repairs under extended warranty and unfortunately took longer due to warranty company havin Consistent and friendly. Service was for rear suspension repairs under extended warranty and unfortunately took longer due to warranty company having to come out and do its own inspection due to the repair cost exceeding their threshold. Note that this was a second visit for related issues stemming from an original suspension repair back in December requiring additional back and forth to the dealership, which was not ideal. I am still monitoring the work that was completed to see if all the repairs fully solved the suspension failure. More

They accommodate your needs, possibilities; they make effort to make you happy and feel appreciated effort to make you happy and feel appreciated More

Dealership has taken care of my vehicles for over 12 years. I have had the same rep (Lee) throughout this term. Excellent customer service. Pfaff BMW has taken care of my needs and this is key to me. years. I have had the same rep (Lee) throughout this term. Excellent customer service. Pfaff BMW has taken care of my needs and this is key to me. More

Very professional and knowledgeable staff, especially Nael. Good inventory selection. Overall a very smooth and pleasant buying experience. Nael. Good inventory selection. Overall a very smooth and pleasant buying experience. More

Jonathan has Excellent customer service and very knowledgeable. Jonathan answered my queries and he is honest and very helpful knowledgeable. Jonathan answered my queries and he is honest and very helpful More