Peterborough Hyundai - Subaru

New ownership...still lost Phoned the dealership on a Saturday after finding a 2009 RAV4 online that my wife and I liked and booked an appointment with a salesmen for the follow Phoned the dealership on a Saturday after finding a 2009 RAV4 online that my wife and I liked and booked an appointment with a salesmen for the following Monday he told us a price on the phone $15,900 and said that it was negotiable. The salesman was busy with another customer when we went to the dealership, so the general manager spoke with us and sent us for a test run. We liked the car and were going to make a offer...but for the bumbling gm. He didn't know how much he wanted for the car, so we told him what we were told by the salesmen. Unfortunately he lost his price sheet. He had no desk. He had no office. He was unsure if it had winter tires and had no idea how many keys he had. He said that the price online was a mix-up and that this was a new website and that they were having problems. The price we were quoted was from the salesmen not the website. We told him what we were willing to pay and that we would rather buy a vehicle in town and keep the money local. We started with a low offer of $12,000. He wandered off and when he returned he stated that he looked up similar cars on autotrader, he must then have realized that he had the 2nd most expensive RAV4 listed on the site. He came back and stated "I'm not here to rip you off but I think we paid more than that for the vehicle" We then offered $13,000 and showed him the prices of literally every other car of the same year and model the range. He then said "I could try that offer but it probably won't sell for that" He then wrote up some figures that had nothing to do with our offer. My wife who never gets frustrated thanked him for his time and we left. He didn't even take our phone number. The car remains on the lot unsold, and overpriced. More

Subaru side is excellent Have had nothing but positive experiences at the Subaru dealership side. Great from the sales communication and price for my new car right to the ser Have had nothing but positive experiences at the Subaru dealership side. Great from the sales communication and price for my new car right to the servicing which has been very fair and competent. The mechanics have even told me when work didn't need to be done yet. More

Dishonest or just incompetent? "Three unfortunate visits to this dealer for routine warranty service of a 2010 Accent. 1. Confirmed that they did change (and bill for it) the autom "Three unfortunate visits to this dealer for routine warranty service of a 2010 Accent. 1. Confirmed that they did change (and bill for it) the automatic transmission fluid in a car with a standard transmission. 2. Rotate tires that don't need rotating - took the 'more' worn rear tires and moved them back up to the front - they never bothered looking at the tread to see if this service was even required. 3. Repeatedly failing to identify, let alone fix, the cause of engine misfire -never checked ignition coils or wires, didn't check for engine error codes, and even went so far as to say "That's what you get with these little cars" inferring that their product is inferior and you can't expect it to run properly. 4. Tried to bill over $200 for a warranty repair due to not looking up the car properly in the database, claiming it was a used car, and not believing the owner that is was a new car/covered by warranty. Even once they admitted to the mistake, they prepared an invoice and tried to extract the money from the owner. 5. Generally, their service invoices are very ambiguous and do not allow you to determine what work was done, what parts were replaced at what cost, etc., so you cannot tell if the work is legitimate or not. I'm all for giving a business the benefit of a doubt, but this is consistent and systematic over several visits. I won't even go into the limitations and caveats of their 'extended warranty'. Thanks Larry and staff - for nothing!" More

Amazing staff and service I went in last minute on a long weekend and they stayed late to put me in a beautiful car that I had never even thought of owning. I appreciate the ef I went in last minute on a long weekend and they stayed late to put me in a beautiful car that I had never even thought of owning. I appreciate the efforts they put into making me happy and to feel comfortable during the process. My parents are now going there for their next brand new car. I will tell everyone at work my experience there. They have my 5 star rating ! More