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Performance BMW

St. Catharines, ON

4.8
196 Reviews

266 Lake Street

St. Catharines, ON

L2N 4H1

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196 Reviews of Performance BMW

November 23, 2022

Horrible communication from service! Unrealistic wait times do not take your vehicle here for service More

by Kellyflorbama
Recommend Dealer
No
Employees Worked With
Mike Bewley
Nov 23, 2022 -

Performance BMW responded

Thank you for your feedback. This is definitely not the norm at Performance BMW, please accept our apologies for your service experience. A member of our management team would like to reach out to learn more and see if there is anything we can do to re-earn your business, but unfortunately we are unable to locate you in our customer database using your username. If you could kindly respond to us privately at customercare@performance.ca indicating your first name, last name, and the best method to reach you. Our Service Manager, David Heidebrecht, can also be reached directly at david.heidebrecht@performance.ca or by calling (905) 934-3356.

November 18, 2022

Very good General Manager-Mike, and Sales Manager - Bruce. Heather - the new Service Manager, was a good choice for this role. Excellent service. Keep it up team! More

by Jimwebster55
Recommend Dealer
Yes
Employees Worked With
Mike Bewley, Bruce Redwood
Nov 23, 2022 -

Performance BMW responded

Thank you for taking the time to acknowledge the Performance BMW team. It's always a pleasure, and we look forward to your next visit!

November 17, 2022

Have purchased multiple vehicles from Toney at Performance BMW, always a positive experience to find the right vehicle for me. More

by Glester
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Bruce Redwood, Toney McDonald, Mindy Zheng
Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

November 14, 2022

Excellent and knowledgeable service from Heather at service dept. Very happy with my experience there. I would defiantly recommend going there More

by J_rattray160
Recommend Dealer
Yes
Employees Worked With
Heather
Nov 23, 2022 -

Performance BMW responded

Thank you so much for the great review and for acknowledging Heather! We're glad we could help with all your BMW's servicing needs, and we look forward to your next visit.

October 14, 2022

From the Sales Consultants to Service Department and Vehicle Orientation experts made my experience enjoyable and that I made the right choice of vehicle. More

by ttiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Young, Dave H - Service Manager, Mike - Product Specialist, Toney McDonald, Mindy Zheng
Nov 11, 2022 -

Performance BMW responded

We're glad we could help you get into the right vehicle, Tiffany! Thank you for taking the time to acknowledge our team, and welcome to the Performance BMW and Performance Auto Group family.

October 01, 2022

What I like about Performance BMW is they take care of you well after the purchase. Finance Services Manager Denise Michaud suggested some great ideas on how to save money and make the right decisions, fo More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Joe Primerano
Nov 11, 2022 -

Performance BMW responded

Thank you for the great review JB, it was our pleasure to help you find everything you were looking for! We're glad to hear about your great experience working with Denise and we look forward to seeing you again.

September 18, 2022

During my recent Service at Performance BMW Mark L as usual looked after everything quickly and ahead of forecast time estimated. Great to see everyone again, Joe P and Mike B. Then delt with some paperw More

by Ian and Darlene P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Mike Bewley, Joe Primerano
Nov 11, 2022 -

Performance BMW responded

Thank you for being a part of our Performance BMW family, and taking the time to acknowledge our team! It's always our pleasure to help with your vehicle servicing needs. We look forward to seeing you again!

September 13, 2022

this was a great experience for me, I would definitely reccommended performance bmw to anyone I know More

by 316brendan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Primerano
Sep 15, 2022 -

Performance BMW responded

Thank you for your recommendation and 5 star review, Brendan. We're glad to hear you had a great experience, and we look forward to your next visit!

August 30, 2022

My first time service experience at Performance BMW was a positive one. Jennifer was fabulous in addressing my concerns. The only negative thing is that when I picked up my vehicle some of my previous settin More

by mruniform
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 15, 2022 -

Performance BMW responded

Thank you for taking the time to share your experience with us, and for acknowledging Jennifer. We look forward to your next visit!

August 25, 2022

BMW team the perfect team. thank you for all your time and dedication to help More

by gusco1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Hills, Mike Bewley, Bruce Redwood, David Heidebrecht, Terry Kimpel, Joe Primerano
Sep 15, 2022 -

Performance BMW responded

Thank you for your kind words! We're always happy to help, and look forward to your next visit.

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