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Performance BMW

St. Catharines, ON

4.8
201 Reviews
Call Dealership (905) 934-3356
View Awards

266 Lake Street

St. Catharines, ON

L2N 4H1

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201 Reviews of Performance BMW

December 13, 2022

Always liked this dealership. Friendly staff. Parts staff very helpful and service representatives always helpful. More

by dldruiven
Recommend Dealer
Yes
Employees Worked With
Bruce Redwood, David Heidebrecht, Terry Kimpel
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Dec 21, 2022 -

Performance BMW responded

Thank you for your kind words. It's our pleasure to help with all your vehicle needs, and we look forward to your next visit to Performance BMW!

December 05, 2022

Location is easy, always finds time to help me. I bring my car there as Jason is fantastic More

by patriciakallaur
Recommend Dealer
Yes
Employees Worked With
Jason Harder 5 Stars , Toney McDonald, David Tremblay
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Dec 21, 2022 -

Performance BMW responded

Patricia, thank you for taking the time to acknowledge Jason and our team. We're always happy to help and we look forward to your next visit!

December 02, 2022

Nice place good people. A super friendly experience, they picked me up and hour away and treated me very well until I left. More

by Mousseau77
Recommend Dealer
Yes
Employees Worked With
Toney McDonald
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Dec 07, 2022 -

Performance BMW responded

Thank you for taking the time to acknowledge our Performance BMW team! It's our pleasure to help, and we look forward to seeing you again!

December 01, 2022

Great people, speedy service and empathy! Thank you for making a terrible situation not so terrible! More

by Ajgoyette619
Recommend Dealer
Yes
Employees Worked With
Heather Service Advisor
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Dec 07, 2022 -

Performance BMW responded

Thank you for your positive feedback, we're glad we could help with your vehicle needs!

November 30, 2022

Worst used car sales dept I have ever dealt with. They changed pricing, changed what was agreed upon even though a deposit was made. The salesman Joe changed the story about the previous owners of th More

by Blakerankie
Recommend Dealer
No
Employees Worked With
Joe Primerano
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Nov 30, 2022 -

Performance BMW responded

Hi Blake, I am sorry we couldn't come to a mutually agreed upon deal on the vehicle you were looking for - I admit I am somewhat shocked and saddened to see your review here given our friendly and personable interactions every time you visited the store. As we know, there was a misunderstanding related to the Certified Pre-Owned Warranty duration that came complimentary with the vehicle, and unfortunately we did try to get you an interest rate that was unavailable which amounted to the difference out of pocket you mention. You're always welcome at the store - I apologize once again that you did not have the great experience we'd prefer. Have a great day. Geoffrey Hills General Sales Manager 905-934-3356 Ex. 3502

Dec 02, 2022 -

Blakerankie responded

Geoffrey thanks for responding. Yes its too bad this deal fell apart at the end over the Apple Car Play that was to be installed and agreed upon on the Invoice. All the other issues explained above were still hard to get over. When Joe called me 5 days before picking up the vehicle and told me that you would not honor the Apple Car Play install and I had to pay for it and go to Toronto to get it done I knew that with all the other issues mentioned in my initial post that your used car apart of your dealership in my opinion is one that really does not have the honesty that is expected. When I did deal with you it was personable as you were one of the managers that did try to help when your sales team made the mistakes. It's like Joe said if you don't want no worries we will sell it to someone else and gave me money back. He did not care that he went back on what was agreed upon. Thanks again for the response.

November 23, 2022

Horrible communication from service! Unrealistic wait times do not take your vehicle here for service More

by Kellyflorbama
Recommend Dealer
No
Employees Worked With
Mike Bewley
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Nov 23, 2022 -

Performance BMW responded

Thank you for your feedback. This is definitely not the norm at Performance BMW, please accept our apologies for your service experience. A member of our management team would like to reach out to learn more and see if there is anything we can do to re-earn your business, but unfortunately we are unable to locate you in our customer database using your username. If you could kindly respond to us privately at customercare@performance.ca indicating your first name, last name, and the best method to reach you. Our Service Manager, David Heidebrecht, can also be reached directly at david.heidebrecht@performance.ca or by calling (905) 934-3356.

November 18, 2022

Very good General Manager-Mike, and Sales Manager - Bruce. Heather - the new Service Manager, was a good choice for this role. Excellent service. Keep it up team! More

by Jimwebster55
Recommend Dealer
Yes
Employees Worked With
Mike Bewley, Bruce Redwood
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Nov 23, 2022 -

Performance BMW responded

Thank you for taking the time to acknowledge the Performance BMW team. It's always a pleasure, and we look forward to your next visit!

November 17, 2022

Have purchased multiple vehicles from Toney at Performance BMW, always a positive experience to find the right vehicle for me. More

by Glester
Recommend Dealer
Yes
Employees Worked With
Denise Michaud, Bruce Redwood, Toney McDonald, Mindy Zheng
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Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

Nov 23, 2022 -

Performance BMW responded

Thank you for your continued loyalty and support, Glester! We're glad to have you as a part of our Performance BMW and Performance Auto Group family, and we look forward to your next visit!

November 14, 2022

Excellent and knowledgeable service from Heather at service dept. Very happy with my experience there. I would defiantly recommend going there More

by J_rattray160
Recommend Dealer
Yes
Employees Worked With
Heather
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Nov 23, 2022 -

Performance BMW responded

Thank you so much for the great review and for acknowledging Heather! We're glad we could help with all your BMW's servicing needs, and we look forward to your next visit.

October 14, 2022

From the Sales Consultants to Service Department and Vehicle Orientation experts made my experience enjoyable and that I made the right choice of vehicle. More

by ttiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Young, Dave H - Service Manager, Mike - Product Specialist, Toney McDonald, Mindy Zheng
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Nov 11, 2022 -

Performance BMW responded

We're glad we could help you get into the right vehicle, Tiffany! Thank you for taking the time to acknowledge our team, and welcome to the Performance BMW and Performance Auto Group family.

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