Performance BMW

Jason P. offered exceptional sales service -- he was personable and professional, prompt with all communications and responses to questions I had at any time, and went out of his way to make sure I was personable and professional, prompt with all communications and responses to questions I had at any time, and went out of his way to make sure I was a satisfied customer at Performance BMW in St. Catharines. I am a returning customer and there is no comparison to the friendly environment, professionalism, and sales follow through I have experienced -- I have always had such positive encounters at this dealership, but Jason P. made my recent lease purchase and experience the best yet -- Thanks so much! More

Jansin, Christine & Mindy were all very professional and helpful throughout the purchase journey. Jansin, knew the specifics of the vehicle and was able to address all of my technical questions. Financing helpful throughout the purchase journey. Jansin, knew the specifics of the vehicle and was able to address all of my technical questions. Financing was easy (thanks Christine) and pick-up was fun with Mindy provding some very detailed "how to" information. More

People at BMW service at St Catharine are friendly and helpful. They are well organized, The quality of work on my car first service is excellent, Will recommend this dealership to my friends. helpful. They are well organized, The quality of work on my car first service is excellent, Will recommend this dealership to my friends. More

Love BMW service. Very trustworthy, friendly,helpful,organised,quick,amazing.Customer Service was fantastic. Quality of work done on my car is incredible. Will recommend everyone. friendly,helpful,organised,quick,amazing.Customer Service was fantastic. Quality of work done on my car is incredible. Will recommend everyone. More

Exceptional professionalism from a very polite & knowledgeable sales consultant. Overall experience dealing with the dealership has been excellent. I would definitely purchase another BMW from t knowledgeable sales consultant. Overall experience dealing with the dealership has been excellent. I would definitely purchase another BMW from them and have recommended them to both my family & friends. More

Very good service. The valet option is very Very good service. The valet option is very convenient. Maintenance was done as per request. Employees are very professional and easy to reach. Wor Very good service. The valet option is very convenient. Maintenance was done as per request. Employees are very professional and easy to reach. Work done on a timely basis More

I would like to thank Jason Proppe for the level of excellence I received while purchasing my 2021 X4. His extensive knowledge of products and procedures, his timely replies and his amicable dispositio excellence I received while purchasing my 2021 X4. His extensive knowledge of products and procedures, his timely replies and his amicable disposition are examples for all to emulate. More

My recent experience at the St. Catherine's Performance BMW was phenomenal, and it was all because of Toney. He is by far the best sales person I've encountered and he was completely invested in my entire BMW was phenomenal, and it was all because of Toney. He is by far the best sales person I've encountered and he was completely invested in my entire experience from start to finish - you can tell how passionate he is about his job. He went above and beyond to ensure that all my questions were answers, that I was comfortable with the purchase and that I got everything I wanted. His knowledge of the vehicles was also incredible. I am so happy with my purchase – thank you again Toney! I walked into the dealership looking for a SUV - I walked out with a SUV, a bike and a friend! #BMW4Life. More

The BMW service that we experienced with Jason was excellent. We got a beautiful car, we were clearly made aware of warranty options, and felt listened to and respected. Overall, top notch. Thank y excellent. We got a beautiful car, we were clearly made aware of warranty options, and felt listened to and respected. Overall, top notch. Thank you Jason Proppe! More

Terrible Service! Rude Staff! I bought a 2016 BMW X5 Terrible Service! Rude Staff! I bought a 2016 BMW X5 from this dealership in August 2020, and ever since that time, its been nothing but one issue Terrible Service! Rude Staff! I bought a 2016 BMW X5 from this dealership in August 2020, and ever since that time, its been nothing but one issue after another, and all related to negligence by the service department. When I bought the vehicle in August 2020, there was a pre-existing issue with the iDrive controller which the dealership fixed, but it took longer than expected as the service representative “forgot” to order the replacement part. When I picked up the car after the iDrive controller replacement in October 2020, the service technician failed to clip back the centre console panel surrounding the iDrive controller and gear shifter. This is obviously gross negligence as any completion of work must have some sort of quality control associated with it, but it’s apparent that this wasn’t done. I was advised by the service rep that I can bring in the car at any time I’m in the St Catharines area and they can fix this within a few minutes. I live in Mississauga, and I was busy with work, so I decided to wait a bit before bringing in the car. Fast forward to last week of January 2021, I decided to make a trip to St. Catharines to have this issue fixed, and the service I received from the service rep was incredibly derogatory and rude. I pulled into the express service area and notified the rep of my request. He claimed that this matter cannot be attended to right now and told me that “things in life don’t happen in a few minutes” and that it’s “illegal for me to be in the express service area”. I had been told by the other rep that the matter would take a few minutes. The rep's attitude was extremely rude and his treatment of me was very disrespectful. I was refused service that day, and had to return the following week to have the issue addressed. The issue was resolved; however, it looks like the technician who fixed this issue likely dropped a small screw or bolt under the cupholder area, and now there is noise of a screw or bolt rolling around as the car stops and goes. Initially I thought it was an item in my car, but even after emptying the car, the noise comes from under the cup holder area. Not sure why it’s so hard to get things done correctly the first time. Needless to say, the countless hours of driving back and forth from Mississauga, money spent in gas and the low-quality and subpar service has left a bad taste in my mouth. This is not what I expected from a BMW dealership, and in my mind, I was expecting top class service the likes of which I’ve seen at other BMW centres. I cannot recommend this location to any of my friends and colleagues who are in the market for a BMW. More