Performance BMW

Terrible Service! Rude Staff! I bought a 2016 BMW X5 Terrible Service! Rude Staff! I bought a 2016 BMW X5 from this dealership in August 2020, and ever since that time, its been nothing but one issue Terrible Service! Rude Staff! I bought a 2016 BMW X5 from this dealership in August 2020, and ever since that time, its been nothing but one issue after another, and all related to negligence by the service department. When I bought the vehicle in August 2020, there was a pre-existing issue with the iDrive controller which the dealership fixed, but it took longer than expected as the service representative “forgot” to order the replacement part. When I picked up the car after the iDrive controller replacement in October 2020, the service technician failed to clip back the centre console panel surrounding the iDrive controller and gear shifter. This is obviously gross negligence as any completion of work must have some sort of quality control associated with it, but it’s apparent that this wasn’t done. I was advised by the service rep that I can bring in the car at any time I’m in the St Catharines area and they can fix this within a few minutes. I live in Mississauga, and I was busy with work, so I decided to wait a bit before bringing in the car. Fast forward to last week of January 2021, I decided to make a trip to St. Catharines to have this issue fixed, and the service I received from the service rep was incredibly derogatory and rude. I pulled into the express service area and notified the rep of my request. He claimed that this matter cannot be attended to right now and told me that “things in life don’t happen in a few minutes” and that it’s “illegal for me to be in the express service area”. I had been told by the other rep that the matter would take a few minutes. The rep's attitude was extremely rude and his treatment of me was very disrespectful. I was refused service that day, and had to return the following week to have the issue addressed. The issue was resolved; however, it looks like the technician who fixed this issue likely dropped a small screw or bolt under the cupholder area, and now there is noise of a screw or bolt rolling around as the car stops and goes. Initially I thought it was an item in my car, but even after emptying the car, the noise comes from under the cup holder area. Not sure why it’s so hard to get things done correctly the first time. Needless to say, the countless hours of driving back and forth from Mississauga, money spent in gas and the low-quality and subpar service has left a bad taste in my mouth. This is not what I expected from a BMW dealership, and in my mind, I was expecting top class service the likes of which I’ve seen at other BMW centres. I cannot recommend this location to any of my friends and colleagues who are in the market for a BMW. More

Great experience! Answered all our questions with patience. Followed through on promises made. Worked very hard to give us what we wanted in our 2021 x1.. patience. Followed through on promises made. Worked very hard to give us what we wanted in our 2021 x1.. More

5 Stars - not enough for these guys. I have visited other BMW dealer but the way we were treated here was overwhelming. First I have to speak about is their Sales Consultant A.J. (Toney) McDonald. He was ver BMW dealer but the way we were treated here was overwhelming. First I have to speak about is their Sales Consultant A.J. (Toney) McDonald. He was very cooperative and very helpful Answered all our questions and was beside us till we bought the BMW and drove off. Next, I have to address Denise Michaud. She was the Financial Services Manager. She was very cheerful and spot on within 4 hours called me back and gave me the good news that my loan got approved. Besides them, Mindy and every one else were very very helpful and always with a smile on they faces. I would highly recommend you to go to this BMW to get your wish come true. More

Bahador and David worked very hard to work the numbers in our favor and we were able to drive away the car we were looking. This was my second time dealing with Bahador and goes out of the to help. Keep up t our favor and we were able to drive away the car we were looking. This was my second time dealing with Bahador and goes out of the to help. Keep up the excellent job guys. More

Friendly environment amazing sales man we highly recommend this place especially bahaddur , even the finance department and amazing BMW genius lady She is very knowledgeable recommend this place especially bahaddur , even the finance department and amazing BMW genius lady She is very knowledgeable More

Excellent customer service from the staff at Performance BMW. Recently purchased my second car with Bahador. Very helpful and friendly.Definitely recommended and excellent service. READ MORE BMW. Recently purchased my second car with Bahador. Very helpful and friendly.Definitely recommended and excellent service. READ MORE More

Have been a customer for MANY years and these guys are the best!! Toney MacDonald is salesman extraordinaire and couldn’t be more helpful. Mike is in the background making sure everything is perfect and D the best!! Toney MacDonald is salesman extraordinaire and couldn’t be more helpful. Mike is in the background making sure everything is perfect and David Tremblay ensures all the ‘t’s’ are crossed. And should service be required (these cars really are not service hungry), Dave in service has it covered. Five Stars all around! More

Bahador helped me to trade my car in the dealership. He Bahador helped me to trade my car in the dealership. He is one of the best sales persons I have ever seen. 100 percent recommend. Bahador helped me to trade my car in the dealership. He is one of the best sales persons I have ever seen. 100 percent recommend. More

I bought a pre-owned three series last week and we couldn’t be happier with the cand and the experience. Jason made the whole process a pleasure. Cheers Jason. Rob and Mary, Grimsby couldn’t be happier with the cand and the experience. Jason made the whole process a pleasure. Cheers Jason. Rob and Mary, Grimsby More

I am résident of Montréal and i Saw à Bmw x5 that i was I am résident of Montréal and i Saw à Bmw x5 that i was intérested ,so i wrote to the dealer ! Jason anwsered me within thé next hour with a full pe I am résident of Montréal and i Saw à Bmw x5 that i was intérested ,so i wrote to the dealer ! Jason anwsered me within thé next hour with a full personnalized vidéo 🎥 explaining everything i asked on the e mail Jason had my véhicule Evaluated faster than the 2 dealers from Montréal The prices were very competitive At performance BMW and éven were better but was more complicated because of the différent province Jason new that i was a custommer from Québec and And had very little chance Chance to close a deal 🤝 with me but gave me a super super service Thanks jason 👍👍👍 More