Paul Coffey's Bolton Kia

What a junk dealership. . Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, . Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, and what difference for the better! Interesting thing, I asked the new dealership I am going to if they would get my service history from Paul Coffey. They said NO WAY! "They will not contact them, ever, and there is a reason for that." So glad to be moving on. By by junk dealer, hopefully our days are numbered More

Sales team is fantastic, but Once you've handed over your money, the service ends. Bought a used car, wasn't saftied properly (no horn), and the service department just passes the buck. Wasn't cleaned pr money, the service ends. Bought a used car, wasn't saftied properly (no horn), and the service department just passes the buck. Wasn't cleaned properly, wasn't safe, and they just hang up the phone on you. Do not trust these people. More

Just picked up a 2022 Kia Sportage SX in July excellent service and great price would recommend this dealership it's my second vehicle purchase there I also bought an 2019 Kia Sedona SXL.. back in December service and great price would recommend this dealership it's my second vehicle purchase there I also bought an 2019 Kia Sedona SXL.. back in December 2018... and also sent quite a few friends and relatives to purchase a vehicle there top notch Daniel and his team work with me great service and I even got to sit down with Paul coffee and have a nice chat👍 More

WARNING ⚠️ WARNING ⚠️ This place is a bad spot they will WARNING ⚠️ WARNING ⚠️ This place is a bad spot they will take your money and laugh at you. Buyers Beware this was the worst experience I have ever WARNING ⚠️ WARNING ⚠️ This place is a bad spot they will take your money and laugh at you. Buyers Beware this was the worst experience I have ever had in any sales situation. More

Customer service was great until the paper was signed, after that SHADY SHADY SHADY. Dont believe a word that comes out of anyones mouth at this location. Absolute nightmare dealing with these people. Avo after that SHADY SHADY SHADY. Dont believe a word that comes out of anyones mouth at this location. Absolute nightmare dealing with these people. Avoid at all costs. SAD. More

Don't Expect any Service!!The sales experience was all Don't Expect any Service!! The sales experience was all smiles - probably because they were making a nice profit. After that - nothing! Despite all t Don't Expect any Service!! The sales experience was all smiles - probably because they were making a nice profit. After that - nothing! Despite all the promises by Mark (Sales Manager) and Daniel (General Manager) for the delivery and to rectify the problems that they assured us would not occur (but did) they did absolutely nothing. After a while they could not even be bothered to return our phone calls. We weren't asking for much, only for them to do the things they promised would be done. We went from being big supporters to not being able to recommend this dealership to anyone. Paul S. More

BUYER BEWARE!!!THIS DEALERSHIP, SINCE IT HAS BEEN RUN BY BUYER BEWARE!!! THIS DEALERSHIP, SINCE IT HAS BEEN RUN BY THE PLAZA GROUP, THE GENERAL MANAGER AT THE BOLTON LOCATION, HAS LIED, AND CHEATED ME OUT O BUYER BEWARE!!! THIS DEALERSHIP, SINCE IT HAS BEEN RUN BY THE PLAZA GROUP, THE GENERAL MANAGER AT THE BOLTON LOCATION, HAS LIED, AND CHEATED ME OUT OF SEVERAL ITEMS WHICH WAS AGREED ON. HE WILL LIE TO YOUR FACE, WHILE PROMISING YOU MANY THINGS WITH A SMILE. I HAVE PURCHASED 3 NEW VEHICLES AT THIS LOCATION IN THE LAST 3 YEARS, 2 OF WHICH WAS UNDER THE FULL OWNERSHIP OF MR. PAUL COFFEY, BUT SINCE MR. COFFEY NOW PLAYS A VERY SMALL ROLL IN THE BUSINESS, IT HAS BEEN RUN MAINLY BY A VERY DISHONEST COMPANY. SO BEFORE YOU CONSIDER BUYING YOUR NEXT VEHCILE AT ANY OF THE PLAZA GROUP LOCATIONS, PLEASE NOTE THAT YOU MAY REGRET IT LATER!!! TRUST ME, I HAVE AND STILL AM FIGHTING FOR WHAT I PAID FOR AND PROMISED, WHICH THEY ARE REFUSING TO GIVE ME. ALSO BEWARE OF HIDEN CHARGES SUCH AS THE PLAZA GROUP PACKAGE, IT'S JUST ANOTHER MONEY GRAB FOR THIS COMPANY! More

Traded in my Volkswagen Tiguan for a 2021 Seltos EX and experienced exceptional service with Product Advisor, Bassim, and Finance Manager, Roy. Throughout the process, both were extremely patient, knowledg experienced exceptional service with Product Advisor, Bassim, and Finance Manager, Roy. Throughout the process, both were extremely patient, knowledgeable, respectful, organized and were able to meet all of my needs. I was referred to this specific dealership by a friend who also was very satisfied with the service she received when purchasing her 2021 Sportage EX-P. Within a few weeks, I referred my boyfriend who ended up purchasing a 2021 Sportage EX-P and also my sister was already a Kia owner but was looking to upgrade her vehicle and service with Bolton Kia! A huge thank-you to Bassim and Roy for making our purchases a seamless experience - I will continue to recommend Paul Coffey's Bolton Kia to any of my friends and family in need of a new vehicle! More

Buyer beware before going here to purchase a car. Hopefully you read reviews before going somewhere and formulate ypur decision based on other customers experience. So much bad customer service and m Hopefully you read reviews before going somewhere and formulate ypur decision based on other customers experience. So much bad customer service and mistakes are coming out of this place. I bought 2 vehicles from there and will not go there again. I now drive all the way to Newmarket to service my vehicle there. I dont know why people dont understand the valye of customer service but this place sure doesnt. More

Generally I do not write negative opinion because I find it hard to be objective when you are pissed off. However what these people did and keep doing to me is disgusting. Started with on delivery they wa it hard to be objective when you are pissed off. However what these people did and keep doing to me is disgusting. Started with on delivery they wanted to convince me that a used car can and many times come with one key only. After some wrangling the receptionist found the second key, clearly marked with the stock number on the attached sticker. They mixed two different make and model tires that I had to change a day after taking it home because of the risk of damaging the all-wheel drive mechanism. I sent them an E-mail advising this and requesting reimbursement for the cost. For over a week no reply, not even an acknowledgement. I repeated the E-mail and cc-d it to their head office to two officers in charge. . For over a week no reply, not even an acknowledgement. Now I am going to repeat the request with some more emphasis and I will cc it to KIA Canada as a complaint against the dealership. I am prepared for further stonewalling and ready to take them to small claim court. Otherwise nice people, just the professionalism is missing big time. More