Pathway Hyundai

Non-existent customer service once you sign Everything was great at first until I committed to the sale. Then Steve Thurott would not return a phone call or an email. My insurance agent left h Everything was great at first until I committed to the sale. Then Steve Thurott would not return a phone call or an email. My insurance agent left him a voice mail needing information about the vehicle and he lied. "I didn't get a message." he said to me after I had talked to my agent. Completely ironic that he is listed on their website as their Customer Service Manager. I had to leave a message for the General Manager and Sales Manager. Why do you have to start calling the higher up managers if you are getting good service at the bottom? You are only a number to Steve. Don't expect more regardless of how nice he is to you. Also, Steve Thompson put incorrect information on my finance application form. He is a fraud. More

Easy and friendly to deal with! I highly recommend. They also gave me good value for my trade in. Everyone inside the dealership seems to really enjoy there jobs. also gave me good value for my trade in. Everyone inside the dealership seems to really enjoy there jobs. More

Good car buying experience I found the salesperson (Chris Bozik) friendly and helpful. An issue with the used vehicle purchased was quickly fixed by the service department. The I found the salesperson (Chris Bozik) friendly and helpful. An issue with the used vehicle purchased was quickly fixed by the service department. The sales pitch on extended warranties and rust protection was not overly pushy. More

I own 3 vehicles from this dealership. I continue to be assured that service will improve... I have yet to see it. On Monday, I used the text feature on their website to try to make an appointment. I recei assured that service will improve... I have yet to see it. On Monday, I used the text feature on their website to try to make an appointment. I received a text message saying someone would respond shortly. On Thursday, I was still waiting. I tried again. After an exchange of what my needs were, I was told someone would contact me. We’re now Friday afternoon and I have now called. The person who answered put me through to a voicemail. I usually have issues with the service. Now I can’t even make an appointment. The service department is inefficient and ineffective. When the service manager becomes aware, he dies what he can to rectify but good service happens from the start. Extremely disappointed yet again. More

We had the pleasure of meeting with Chris Bozik at Pathway Hyundai. Chris is very professional and made us feel comfortable with the process of buying a new car. He has excellent listening skills and Pathway Hyundai. Chris is very professional and made us feel comfortable with the process of buying a new car. He has excellent listening skills and is attentive to our needs. He had to follow up on a number of issues and was always very prompt in getting back to us. We highly recommend him and thank him for his excellent service. More

Bill Stanfield went above and beyond in my search for a new vehicle. This is my second car from Pathwa. I will definitely be returning and continue to reccomend their services. Thank you! new vehicle. This is my second car from Pathwa. I will definitely be returning and continue to reccomend their services. Thank you! More

Great service and explanations The whole process from start to finish was pleasant, and even when I asked to make a change to the payment, they made sure that they did what they cou The whole process from start to finish was pleasant, and even when I asked to make a change to the payment, they made sure that they did what they could to accommodate. Friendly service, and very helpful when I had questions. Made sure to follow procedures surrounding the Covid situation as well. More

I had a great experience buying my new SUV. The service I received from all team members was excellent. I am now the proud owner of a Tuscon. Thank you Pathway Hyundai. received from all team members was excellent. I am now the proud owner of a Tuscon. Thank you Pathway Hyundai. More

Finance Guy hard pressure sells Beware of Mr. Smith, Finance Manager he uses all kinds of tactics to pressure you into long term warranties. Carries on about how this and that can s Beware of Mr. Smith, Finance Manager he uses all kinds of tactics to pressure you into long term warranties. Carries on about how this and that can stop working and how you will be on the hook for major expenses, etc, etc if you don't get the extra $4,000 warranty. He rips people off. Adds on all kinds of extra charges. Be careful. More

Chris Bozik at Pathway was very informative and patient which helped to close a deal on a 2020 Palisade Ultimate. Thanks Chris, it was much appreciated. which helped to close a deal on a 2020 Palisade Ultimate. Thanks Chris, it was much appreciated. More