Pathway Hyundai

I picked up my new 2024 Hyundai Kona from Pathway Hyundai in April 2024, and unfortunately, the experience has been incredibly disappointing from the start. On the scheduled pickup day, the delivery was dela in April 2024, and unfortunately, the experience has been incredibly disappointing from the start. On the scheduled pickup day, the delivery was delayed without proper explanation. When I finally received the vehicle, it was covered in oil handprints and smudges, which was confirmed by the sales representative, Xuan Guillaud. This was extremely inconvenient, as I had to spend time detailing a brand-new car myself—despite paying delivery and prep fees to the dealership. As part of my purchase, I was promised a set of winter tires. I made it clear to Xuan that a competing dealership had offered a winter tire package with Goodyear tires, and she assured me that Pathway Hyundai would beat the competing offer by $0.50 on the payment. I even showed them communication from Xuan confirming they would match the competitor’s offer and that she had asked me to confirm that I was requesting the same accessories listed on the competitor's invoice—specifically the Goodyear winter tire package and WeatherTech liners. Given this, I had every reason to expect equivalent products from Pathway Hyundai. During the signing in August, the finance manager, Guy Smith, explained that the invoice system couldn't specify the tire brand, but he promised that the parts team would provide the correct brand based on our agreement. In October, I followed up with Xuan to ensure everything was in order for my winter tire installation. However, when I arrived at the dealership, I was told I would be receiving Starfire tires—nowhere near the equivalent quality of Goodyear or similar brands. This was unacceptable, as I paid half of the $1,600 winter tire package under the understanding that I would receive premium tires. When I tried to reach out to Xuan and Guy on the day all these issues were unfolding, I was met with complete silence from both of them. The only person I was allowed to speak with was the sales manager, Niroop Sinha, who was unwilling to help or negotiate in any way to resolve the situation. I escalated the issue further, but not only did the dealership refuse to change the tire brand to meet the agreed standard, they also didn’t offer to credit me any money or provide service to make things right. In an attempt to compensate for the initial poor condition of the vehicle, they did offer me a complimentary detailing in the future. However, when I went in for my winter tire installation, the detailing was not completed due to the issues that arose that day. Now, I have to deal with the inconvenience of rebooking the detailing myself. I am extremely hesitant to bring the vehicle back to them, especially as I do not live nearby. This entire experience reflects very poor customer service and a lack of care for their customers' time and satisfaction. The only positive experience I had was with the service department. Amy Daniluck was understanding of my concerns with sales and could see the situation from my perspective, which was a refreshing change. Additionally, Raph Mercier kindly ensured that the detailing I had originally booked was credited after it couldn’t be completed that day. This entire ordeal has left me feeling deceived. I agreed to one thing, but the dealership delivered something far inferior and managed the situation poorly. The lack of accountability, failure to correct the issue, and unwillingness to offer meaningful compensation reflect a complete disregard for customer satisfaction. I cannot recommend Pathway Hyundai after this experience. They failed to deliver on their promises and handled the situation in a way that left me feeling scammed. Avoid this dealership if you want transparency, honesty, and quality service. More

On August 19, 2024, Pathway Hyundai deceived me into giving them a $1,000 deposit. And when I exposed their deception the next day, they refused to return my deposit. Moreover, I was humiliated in a giving them a $1,000 deposit. And when I exposed their deception the next day, they refused to return my deposit. Moreover, I was humiliated in a way that no one had ever humiliated me in my life. And I was humiliated not by one person, but by three. And it was not a momentary humiliation, but a humiliation that lasted more than two hours. And not one of these three people apologized for the humiliation they caused me! There is not enough space here to describe this problem in detail, since it does not concern one person, but a group of Pathway Hyundai employees and their ways of making money by fraudulent methods. After I filed my complaint with the Better Business Bureau, Pathway Hyundai returned my deposit. But so far not one of these three people has apologized for the humiliation they caused me! If you like being deceived or if you enjoy being humiliated, I recommend you visit Pathway Hyundai. I guarantee you will remember this visit for the rest of your life. I especially recommend those employees who deceived and humiliated me: Tyler Tribble - General Sales Manager, Kevin Spears - Sales Manager, Jordan Tournageau - Sales and Leasing Associate Welcome to Pathway Hyundai! More

Worst dealership I ever had to do with! Rude, liars on what to the car. I had the car with AC and noise on the brakes. Getting back there they declined anything to do with that with so much Rude, liars on what to the car. I had the car with AC and noise on the brakes. Getting back there they declined anything to do with that with so much arrogance! Will fix the problem but they will sure hear from me and other customers!!!! More

Made an appointment for a safety recall to replace a fuse. When I arrived I asked them to check to make sure they had the part. I had previous experience with them not stocking common parts. They then fuse. When I arrived I asked them to check to make sure they had the part. I had previous experience with them not stocking common parts. They then informed me that it wasn’t in stock and that it would take at least a day to get. More

My daughter went yesterday to purchase a Hyundai Venue ,with my son ,after researching it. Dealt with a salesperson IHAM and he was so rude and judged a book by the cover as he didn't take them seriously ,with my son ,after researching it. Dealt with a salesperson IHAM and he was so rude and judged a book by the cover as he didn't take them seriously , so they left and went to the Myers Nissan dealership and they were so nice them the bought a car yesterday. This is not the first time that they judged young people. My son went to by a Veloster a few years ago and they treated him so bad. Then next day he went to buy a Subaru WRX . Great customer sales team! More

They are the worst dealership I have ever dealt with. They are after your money and they don't care about you and what they sell you, don't make a deal until you shop around and inspect the car at anothe They are after your money and they don't care about you and what they sell you, don't make a deal until you shop around and inspect the car at another shop, they don't stand by what they sell, they trick you in so many different ways - READ contract many times before you sign. I will never buy anything from them Their mentality is the same from top managers all the way down to salespersons .- More

Brutal customer service. Both service and sales not helping whatsoever with what I am thinking is a lemon at this point. Would NEVER recommend Pathway Hyundai to anyone. DO N Both service and sales not helping whatsoever with what I am thinking is a lemon at this point. Would NEVER recommend Pathway Hyundai to anyone. DO NOT buy Hyundai Hybrids! 2 cars now, under 100km. electrical issues with no fix. More

I'M DEEPLY DISAPPOINTED WITH PATHWAY. THE NEXT AFTER PURCHASING MY SANTA FE, A STRANGE AND LOUD NOISE EMERGED FROM BENEATH THE CAR. DESPITE INITIALLY DISMISSING IT AS A COLD START BY ONE THE NEXT AFTER PURCHASING MY SANTA FE, A STRANGE AND LOUD NOISE EMERGED FROM BENEATH THE CAR. DESPITE INITIALLY DISMISSING IT AS A COLD START BY ONE OF THE MANAGERS, IT PERSISTED AND WORSENED. PATHWAY REFUSED TO INSPECT THE CAR, SO I HAD TO PAY FOR THEIR SERVICE DEPARTMENT TO DO SO. IT TURNS OUT, THE REAR MUFFLER CANISTER IS RUSTED, CAUSING THE NOISE. HOWEVER, NEITHER PATHWAY NOR THE AFTERMARKET INSURANCE I WAS URGED TO BUY ARE WILLING TO COVER THE COST. I'LL USE ALL AVAILABLE LEGAL MEANS TO ENSURE MY CAR IS FIXED, INCLUDING ORGANIZING PROTESTS WITH MY FAMILY AND KIDS IN FRONT OF THEIR BUILDING EVERY DAY. More

Traded my 2013 Santa Fe XL for a 2022 Palisade . Love the vehicle . A gold star for Frank Gamache . His product knowledge is a 10/10 . Also a great guy . The Palisade is the 7th Hyundai for our imm Love the vehicle . A gold star for Frank Gamache . His product knowledge is a 10/10 . Also a great guy . The Palisade is the 7th Hyundai for our immediate family . 3 from extended family. All from Pathway . I highly recommend Pathway overall . More

Pathway Hyundai delivered an excellent service. I was able to get my car with maximum support and understanding. The key to making a deal with Pathway Hyundai was their transparent process. Nothing I was able to get my car with maximum support and understanding. The key to making a deal with Pathway Hyundai was their transparent process. Nothing was hidden. Stephanie and Iham went above and beyond to make this possible. Thank you. More