Parkway Nissan

Service department wanted to charge full price for something partially covered under warranty Warranty work was billed for 1.9 hrs had my vehicle for 5 hrs ... had a oil change and tire rotation at something partially covered under warranty Warranty work was billed for 1.9 hrs had my vehicle for 5 hrs ... had a oil change and tire rotation at the same time ... the service advisor tried to justify the length of time caused by oil change and tire rotation... not a mechanic here but if a tire rotation and oil change takes 3 hrs ??? More

Stay awya from service department in this dealership' Recall R22A2 Nissan is recalling over 322,000 Pathfinder SUVs from the 2013 through 2016 model years because their hood latches may mal dealership' Recall R22A2 Nissan is recalling over 322,000 Pathfinder SUVs from the 2013 through 2016 model years because their hood latches may malfunction. Latch in Pathfinder 2014 is malfunction for almost 2 years and its getting worst with every season. As per Nissan statement to the National Highway Traffic Safety Administration in a document that it does not yet have a fix for the problem but advice customers to try clean and lubricate -HOOD LATCH if problem persist contact Nissan dealer. As per Nissan letter if vehicle experiences issues with hood lock assembly and or secondary latch Nissan dealer will replace lock assembly. As per advice we booked appointment with service at Parkway Nissan of Stoney Creek, in order to complete recall, we had to take off day off work, drive 25 km and back home from Waterdown and wait 3 hours to work to be completed. We were in shocked learning that genius technician had diagnose our problem as sticking release cable and gratefully spray with W-40 or other lubricant latch and lock mechanism and we were offered service for changing hood release cable for total of 276.83 $ Technician identified as ACHR who completed his task (spray w40) and diagnose release cable to be replace must be a genius and should be awarded by Nissan as per Nissan statement as he discovers root cause of issue “Nissan told the National Highway Traffic Safety Administration in a document that it does not yet have a fix for the problem” and changing latch is temporary solution, preventing accident s to happen, most likely permanent as their gathering more information” As in our Case secondary latch does not hold the hood closed, as designed, while the vehicle is in motion, the hood may open without warning and obstruct the driver’s forward view, increasing the risk of crash., risking injury and death. This how Nissan is committed to the safety and security of their customers and their passenger More

I bought my Nissan Murano from this dealer . First of all they are all excellent staff. Helpful and very polite. Their service team is very knowledgeable. Specially service manager Jeff and Chan First of all they are all excellent staff. Helpful and very polite. Their service team is very knowledgeable. Specially service manager Jeff and Chantal they both are awesome. Recommend to everybody to use this dealer for their new car buying option. Will get seamless service More

Recently purchased a new vehicle from parkway Nissan. The experience was great. The sales team very friendly and informative. They were able to answer all our questions and the sale went smoothly. Thank The experience was great. The sales team very friendly and informative. They were able to answer all our questions and the sale went smoothly. Thank you to Roy, Janel and Mike, I would highly recommend you to go and see this team More

I bought a used vehicle June 2021 from Parkway Nissan. Sales experience was fine, but vehicle had two safety issues. One was that the driver's side headlight was pointing very low at the ground. Took it b Sales experience was fine, but vehicle had two safety issues. One was that the driver's side headlight was pointing very low at the ground. Took it back and they 'adjusted' it so it was pointing up higher than the other headlight. Took it back again and now they are about right. Second issue was brake noise from the rear. The brakes rotors were really corroded and should not have passed safety. Kept taking it back and they kept saying they were fine. Checked them myself and found the rear caliper pins were seized. Took it back again and they said they were 'done' after 10 minutes, didn't see any NASCAR pit crews in there so I believe they did nothing. Did the brakes myself for about $800. They really just did not want to do anything, even to meet minimum safety standards, and they were happy to keep lying to me about it and wasting my time until I gave up. I assume that's what they wanted. More

Overall riview Overall good dealership to deal with, we dealt with tony and we were happy with the service. We would recommend them to others. Car night they provi Overall good dealership to deal with, we dealt with tony and we were happy with the service. We would recommend them to others. Car night they provide for new purchases is a good idea. More

Just drive AWAY I purchased a dealer demo 2016 Nissan Rogue SV late December 2016. The Dealer who's car I purchased was my salesmen (Kal). Kal told me NUMEROUS times I purchased a dealer demo 2016 Nissan Rogue SV late December 2016. The Dealer who's car I purchased was my salesmen (Kal). Kal told me NUMEROUS times in the dealership parking lot in front of the people I was with, that the vehicle (his) I was purchasing would be SAFETY CHECKED. There was a NAIL in one of the all season back tires that at the TIME OF THE SAFETY CHECK the nail would be taken care of. I purchased winter tires as I drive approx 800 km/week for work. The vehicle had 4889 KM on it at time of purchase. Lots of other issues arise with the car (the sun visor smacks me in the face as soon as i bring it down...Kal NEVER noticed this while driving the car for nearly 5000 km?!) Of course he didn't! It was the end of the year and he needed to hit that quota! Service Manager (his name escapes me) informs me a safety was NEVER done on my vehicle (safety is done starting at 5000km he told me) KAL should have known that seeing as HE'S a car salesmen, don't you think?! And that the tire was never repaired. WORST CLIENT EXPERIENCE I'VE EVER ENCOUNTERED! IF you want to be lied to, head on over to Parkway. More

Still cannot get Parkway Nissan to deliver After several months Parkway Nissan owner Ilya Pinassi has yet to deliver to contractual obligations. After review of months of emails, appearances su After several months Parkway Nissan owner Ilya Pinassi has yet to deliver to contractual obligations. After review of months of emails, appearances suggest adolescent egocentrism is the heart of the matter for Grant Thompson and Ilya Pinassi, owner of Parkway Nissan and Redhill Toyota. Parkway Nissan has not denied they have yet to deliver, but for some unfathomable reason, Thompson had prepared a "Release" agreement for my signature as a prerequisite for Parkway to fulfill its obligations stated within our purchase agreement for a 2016 Murano SL for $33,671. Within that agreement Parkway is to deliver a "Full Factory Service Manual" of which I wrote in an earlier complaint on this site. Here is the body of the agreement: For good and valuable consideration, of you receiving the COMPLETE SERVICE MANUAL, the receipt and sufficiency of which is hereby acknowledged, LEE xxxx and PARKWAY NISSAN LTD. hereby release and forever discharge one another and their respective successors and assigns of and from all actions, cause of actions, damages, claims and demands whatsoever, which they had, now have or they, their successors and assigns or any of them hereafter can, shall or may have against one another for any reason whatsoever, including but not limited to all action, causes of action, damages, claims and demands arising out of the sale of the 2016 NISSAN MURANO vin number 5N1AY2GF6GN378076. I agree that myself or any family member, relatives or friends will not in any way pursue this matter any further by way of social media, legal consul or any other manner whatsoever. I fully understand any breech of this agreement could result in legal action taken by Parkway Nissan LTD. This is coming from the management of Parkway Nissan and I am somehow supposed to control what others around me (family, friends,...) are allowed to say or speak about?? What does Parkway have to hide that is so dear to their heart and prompt such an idea this agreement will solve their problem? More

Our 2016 Nissan Murano. We just purchased a 2016 Murano from Tony Aceti and very pleased with the service we received from Tony . Tony was very knowledgeable and answered all We just purchased a 2016 Murano from Tony Aceti and very pleased with the service we received from Tony . Tony was very knowledgeable and answered all our questions . We would recommend Toney Aceti and Parkway Nissan to our friends and family . Thank you, Joseph and Denalda Barracosa More