Parkway Nissan

leom responded

Following is part of what I sent to Parkway Nissan VP of Operations, Mr. Ilya Pinassi (could not include graphic attachments of email) I just bought a car at Parkway Nissan and I feel your Mr. Grant Thompson has screwed me over for most of a Factory Service manual stated in the contract as a deliverable. Other than not being able to reach anyone at Parkway Nissan today (seems all of your sales staff and even receptionist are unavailable), you are my first line of contact to hopefully engage a reasonable plan towards an acceptable outcome. When I first refused to accept the car due to defective window tinting, your Mr. Thompson advised the wrinkles and air bubbles will disappear in a few days. Well Mr. Pinassi, I have been around enough to know the signs of force on the plastic and the longitudinal ridges resulting, not to mention air bubbles of which neither just “disappears”, contrary to what Mr. Thompson would like me to believe. So I got off to a very bad start with someone reminding me of the stereotypical sleazy car salesman. I won’t go into the lesser details, but the latest issue is your salesman Sam, along with Mr. Thompson assured me the manual was now complete 3 weeks later and I can take delivery. I have that statement in text messages from Sam to support the verbal confirmations received from both persons. Today I found that you have delivered 1/3 of the manual, exactly the same level of completion you were at 2-1/2 weeks ago. I firmly believe Mr. Thompson has taken a childish recourse to my actions through long delays, lack of cooperation, offensive behaviour and misleading information. Below is a summary of what you delivered and what you owe me now. And below that, is our contract which is quite clear . . ”Complete Factory Service Manual to be included”, of which your Kaley Wickman indicated is a quite common deliverable for your fleet customers. I would hope to receive a response from yourself within 72 hours, ideally with a plan to move forward. Failing that, I will begin to exercise all available options with a goal towards a timely resolution of this matter. Regards, NOT DELIVERED DELIVERED 34 Sections 3901 pages 24 Sections 1531 pages MISSING MISSING REC'D REC'D PAGES RECEIVED WERE THROWN IN A BOX LOOSE LEAF STYLE, NOT PUNCHED NOR PLACED INTO BINDERS. Contract includes this statement: ”Complete Factory Service Manual to be included” Contract is for a 2016 Nissan Murano SL, net price $38,808 + $5,45 taxes cdn including tinted windows, pearl paint, cargo package, ...