Parkway Ford Lincoln

Good service. Got my vehicle seen in a timely manner. Got this issue fix and my vehicle back on the road. Got my vehicle seen in a timely manner. Got this issue fix and my vehicle back on the road. More

Service iis very good friendly efficient ifind it to be very very very good thanx very very very good thanx More

Great service and a great group of professionals ready to help you with your questions help you with your questions More

Usually am very happy with this dealership but not happy this time at all. Service was to be 1 hour I sat for 2 1/2 hours! this time at all. Service was to be 1 hour I sat for 2 1/2 hours! More

Everything was perfect , they have done the great job , very friendly and ready to solve all the queries. very friendly and ready to solve all the queries. More

One of the best dealership in the town.Excellent and very professional services.Very knowelable team member with excellent ethical approach to customers.Alwyes ready to help to solve any problems with our ne professional services.Very knowelable team member with excellent ethical approach to customers.Alwyes ready to help to solve any problems with our new Ford Escape. We would highly recommend this dealer shop place. More

The reception process, assessment,explanation and answered questions were exemplary. Service was done in a sensitive and timely manner. I am completely satisfied! Thank you all. answered questions were exemplary. Service was done in a sensitive and timely manner. I am completely satisfied! Thank you all. More

Very professional and accommodating! Happy with the Service department. Always able to adjust to my schedule. Happy with the Service department. Always able to adjust to my schedule. More

I was referred to this dealer from my normal one to get some body work and a warranty item repaired. Went online and made an appointment weeks in advance. Was contacted to confirm the service needed, ord some body work and a warranty item repaired. Went online and made an appointment weeks in advance. Was contacted to confirm the service needed, order parts, VIN number etc. Appointment 1 - Dropped off vehicle in the morning. At end of the day, they called to say the body shop didn't have time to look at it and they had to order parts for the warranty repair (guess they forgot to when I made the appointment) Appointment 2 - Dropped off vehicle in the morning. A service employee put a "this vehicle has been sanitized" sticker on my window the second I pulled in. Makes me wonder if they actually sanitize them. Got a call at the end of the day saying the body shop AGAIN didn't have time to look at it. Suggested I called their body shop directly to book next time. Claimed warranty repair was done. Appointment 3 - Made an appointment with the body shop. Took literally 3 minutes for a photograph and a "we will email you if this repair is approved through Ford" conversation. This was done by the receptionist so difficult to understand why this couldn't have been arranged in the 15+ hours my vehicle had been in their lot previously. The warranty repair is still not fixed but thankfully the body shop side of Parkway was on the ball with good communication. I emailed the service manager and a GM 15 days ago, no response to date. I hope this isn't the norm but it seems as if communication is not one of their strengths. I've dealt with a number of local dealerships in my years and have never experienced this much frustration or lack of communication. 2 stars because the collision centre was great to deal with when I finally was told to deal with them directly. More

We always get excellent service at Parkway Ford Lincoln. We recommend our friends to go to Parkway Ford. We recommend our friends to go to Parkway Ford. More