Park Lane Chevrolet Cadillac Buick GMC

Vehcile was Vandalized Vechile was Vandalized while in the care of Park Lane for service, and the dealership is taking no responsibility for the repairs required. This was Vechile was Vandalized while in the care of Park Lane for service, and the dealership is taking no responsibility for the repairs required. This was a loyal customer for over 30 years! More

Faulty Inspection Went to Parklane on April 5 to have my engine inspected because i was almost certain there was coolant leaking into my oil and the head gasket had blo Went to Parklane on April 5 to have my engine inspected because i was almost certain there was coolant leaking into my oil and the head gasket had blown. I was told by service advisor Ken that there was nothing wrong with my engine, A1 condition in his words. My car had been misfiring for several days and he assured me it was probably just the spark plugs. So i decided to book an appointment to have them change my spark plugs the next day. I would have done it myself but it is a pain. After waiting 6+ hours i finally got a call that the work was done and I could pick up my car. The next morning, April 7, on my way to work, my car started spewing massive amounts of stinky smoke out of my exhaust and violently shaking and chugging. Tell tale signs of a blown head gasket. I couldn't even make it home after work and my car died on the side of the road. Called Parklane this week to speak to Ken about his "engine inspection" and the fact that he ignored me when I told him what i thought the issue was, and he took no responsibility for it. He told me there is nothing he can do for me. I wouldn't have put 200+ dollars into a car that had a blown head gasket, but he told me my engine was fine! This guy obviously has no idea what he's talking about and shouldn't be advising people about their cars. Satisfaction guarantee my xxx. More

Great service and follow-up Dealt with Matt B. The service was no pressure, friendly and inviting. Will buy again from this dealership for sure. Any questions I had were answered Dealt with Matt B. The service was no pressure, friendly and inviting. Will buy again from this dealership for sure. Any questions I had were answered very quickly. More