Owasco Audi Dealership

The worse experience I ever have from this dealership. The sales person ( Fred Li), The Certified Pre-Owned Sales manager ( Andrew Mccaughley) the most obnoxious people I ever met. I bought a Pre-Owned 20 The sales person ( Fred Li), The Certified Pre-Owned Sales manager ( Andrew Mccaughley) the most obnoxious people I ever met. I bought a Pre-Owned 2022 A3 from them for my daughter, and they refused to install winter tire which is on Rims before I pick up the car without charge. When I spend $40000 for a car, I think it was not too much to ask. The sales manager tried to avoid me even after I mentioned that I was waiting for him to talk. They wanted me to lie in my google reviews to show the five star. The sales guy ( Fred Li) walk way from us when we were picking up the car because I pointed out some issue in the car and raise my concern. Then the 2nd guy who came to walk around the car at the time of pickup, I think his name was Christian or something, even does not know that all car come with tire changing tool by default and he is a sales person he claimed. I ask him about the tool kit as I did not see that in the trunk, he said to me that all sedan after 2012, does not come with any tools anymore. I was surprise and call my friend who has Audi and we laughed. So I went to check my self the demo car in the showroom and there it is. So I check my car again it was sort of hidden under the spare tire. And this sales guy does not even know that. I question the integrity and qualification of this guy to be a sales person. This people are so ignorant and unprofessional I WOULD SUGGEST ANYONE WHO READ THIS, DO NOT VISIT THIS DEALER AT ALL. if the sales person does not know that tool kit is part of the car by default, and lie about it by saying it does not come anymore with the car, I do know how much else they lie to you. But I have to say the Finance Manager ( Tammy Wood) was very co-operative and helpful. The car has half tank gas when we were picking up, I ask and the sales person said that the only provide full tank gas if it is a new car. I laughed at myself. I picked up the car from those roadside use car dealership, they even provide full tank. I was so upset and did not wanted to argue further so ignored it. People, watch out for this sales manager and sales guy, even you visit this dealer after reading this. I WOULD NOT RECOMENT ANYONE NOR I WILL VISIT THIS DEALER FOR ANYTING AT ALL. THEY ARE FULL OF FOOLS. More

Bought my 2019 Q5 through Steve Kisil, traded in my Q5 and all went very well, from Tammy, Andrew and Steve all were very helpful. Picked up my new vehicle and Steve went over the Q5 with me even know I h and all went very well, from Tammy, Andrew and Steve all were very helpful. Picked up my new vehicle and Steve went over the Q5 with me even know I had one already which was great. Would recommend Steve if your looking for a vehicle. Thanks Guys. More

The worst experience Ive ever had. So far there has been an issue with every oil change I’ve had. Washed my car with dirt rags and left swirl marks, locked my keys up in the after hour So far there has been an issue with every oil change I’ve had. Washed my car with dirt rags and left swirl marks, locked my keys up in the after hours box and lost the code and I’ve had to call them to find out when my car was ready because they “forgot” to call me back. Extremely unprofessional service especially from a luxury car dealership. I’ve had better customer service when I was in my Chevy Sonic (my first car ever). If I wasn’t still under warranty I’d never go back. Oh, and good luck getting a hold of anyone on the phone. More

My wife and I bought a used A-4 through Steve Kisil. He made the process painless! He was very patient, answered all our questions and made valuable suggestions - all with no pressure. All the necessar He made the process painless! He was very patient, answered all our questions and made valuable suggestions - all with no pressure. All the necessary paperwork was handled efficiently. The car was detailed inside and out when we returned to pick it up. He is very knowledgeable of the vehicle which was evident when he sat in the car and showed us all the important settings that we needed to drive the car off the lot. It was a real pleasure to work with Steve and the whole experience was enjoyable. We highly recommend Steve to anyone looking for an Audi. More

I want to thank Steve Kisil Audi Brand Specialist. He was excellent and took the time to show my wife her new car in a respectful and informative manner. He was honest and easy to deal with and followed up a excellent and took the time to show my wife her new car in a respectful and informative manner. He was honest and easy to deal with and followed up any time we had an questions. Tammy from the business office was very efficient and helpful as well. I hope their service department is as good as Steve and Tammy were. Cheers Gary and Maggie Edney More

Very disappointed,drove 6+hours round trip,to purchase an Audi Q5 bad service,bad deal all round. Should have stayed with “LEXUS”. Not traded down to “Audi”. Mario and Ann. Audi Q5 bad service,bad deal all round. Should have stayed with “LEXUS”. Not traded down to “Audi”. Mario and Ann. More

Terrible Upsellers Brought my Q5 in for annual service which was part of the AUDI Care service package. Very simple service. They called to say my steering wheel was out Brought my Q5 in for annual service which was part of the AUDI Care service package. Very simple service. They called to say my steering wheel was out of alignment and that I was probably tracking when I drove. Nonsense. However against better judgement I authorized alignment of steering wheel (not the tires). $180 later I pick up the car get on the highway and my hands are now at the 8 and 2 position in order to go straight. Call back dealership, have make another appointment to have issue addressed. Took a week to get appointment. Wasted 2 hours at appointment. "Fixed" the problem. I was told that it was not adjusted correctly the first time but it happens sometimes. Liars, liars and incompetent. WOULD NEVER EVER RECOMMEND THIS DEALERSHIP. More

Audi broke down on 401 and had to be towed there, no loaner back to Toronto on Saturday so glad for the service. So we arranged for transportation and why would I go to purchase a vehicle there ? Every loaner back to Toronto on Saturday so glad for the service. So we arranged for transportation and why would I go to purchase a vehicle there ? Every other Audi dealer is much more helpful. More

Unscrupulous Business Practice Good evening Mark, I know you are away until July 15th but I thought I would email you this evening after the interaction I had with your employee Good evening Mark, I know you are away until July 15th but I thought I would email you this evening after the interaction I had with your employee(s). If you would kindly read the email chain below between my father and Greg, you can see how the situation unfolded. I have also copied you on various emails that have flown between myself and Greg and or Tammy. Unfortunately the auto industry is not my trade, but I am fortunate enough to have a father with enough experience to review my deals. Mark I do feel the wool was pulled over the sheep’s eyes in this situation, and I have a very bad taste left in my mouth. If I did not have a father with the experience who could advise me on this deal, I would have been stripped naked and left in the street so to speak. That is not fair. That is not proper or moral business practice, and I do believe a man is only as good as his word. The deal proposed benefitted both parties in this situation, but as the truth of the trade started to unfurl - your team went silent, backed up and held their ground to protect themselves. I would not have had ill feelings towards the dealership if they had taken my offer, knowing that I had caught the upsell. I would have actually bought the car. Please review this correspondence and discuss with your management team the correct procedures and to not take advantage of every payment buyer who walks through the door. Everybody deserves fair game, but this was one sided from the beginning. More

Worst experience ever Purchased two Audi's in 2017. Spoke with Tammy regarding the Audi after care which is a big scam. Our car had some scratches that still need to be fix Purchased two Audi's in 2017. Spoke with Tammy regarding the Audi after care which is a big scam. Our car had some scratches that still need to be fixed. Escallated further to the GM mark who really needs a lesson on customer service. Considering legal action and filing with the BBB.. Would never recommend these ceooks again. More