Owasco Audi Dealership

David Aquino I just purchased my third new VW vehicle with David and two were my daughter's buying their first car. David has great product and program knowledge I just purchased my third new VW vehicle with David and two were my daughter's buying their first car. David has great product and program knowledge which as a real estate salesperson I can appreciate. I just returned my 2014 Jetta through the dieselgate buyback program and David was there all the way to make sure I received everything I was entitled to in a timely manner. I've bought many new vehicles in my life and if it's going to be a VW we're calling David. More

False promises Ordered an Audi. It was months late in being delivered. They tried to charge me more than what we had signed on the agreement. (This is illegal). Over Ordered an Audi. It was months late in being delivered. They tried to charge me more than what we had signed on the agreement. (This is illegal). Overall lots of broken promises and poor service. More

Lack of basic customer service skills So I'm just coming out of the dealership. My son ( who is a car pro) spoke w Zach over the phone the other day on my behalf, was promised a good deal So I'm just coming out of the dealership. My son ( who is a car pro) spoke w Zach over the phone the other day on my behalf, was promised a good deal and was told the car im interested in would be here today and we could come to seal the deal. We drove close to about 100 kms and I took time off from my busy clinic to be there only to be told the car was not there and it had beeen sold - no respect for our time to give us a courtesy call to inform about the change- forget that, he didn't even have the basic courtesy to acknowledge our presence and only spoke w my son - lol not knowing who had the final word in closing the deal- the deal which most likely is not going to be- atleast with this sales person ! You lost it big time , not for the dollars but a basic thing as respect! More

Body panel damage occurred to my vehicle during service. The rear driver side quarter panel of my car had damage when I received the car back from the dealership the panel had been scratched paint chip from The rear driver side quarter panel of my car had damage when I received the car back from the dealership the panel had been scratched paint chip from the rear bumper it was hiden with touch up paint I unfortunately did not meticulously view the car upon receiving it back from the dealership after service was performed on the automobile. The damage to the driver side tail light and rear bumper paint paint chip had been covered Buy touch up paint obviously put on there by the dealership. what pisses me off the most is the fact that they never told me and informed me of the damage. I would not under any circumstances recommend Audi Owasco dealership for repair of any kind. I recommend for you to find another dealer I'm not the kind of guy who can't afford a a high-end car. The service I received from Mercedes far exceeds Audi in my opinion Mercedes in Whitby Ontario scores at 10 Owasco in Whitby Ontario scores far below one. Personally I would highly recommend not dealing with Audi Owasco Whitby More

Sold me a car with an accident without disclosure I Purchased a pre owned Audi from Owasco. When I got it home, the sun hit it on a certain angle that showed a slight discolouration so I took it to a I Purchased a pre owned Audi from Owasco. When I got it home, the sun hit it on a certain angle that showed a slight discolouration so I took it to a close friend who is a professional auto body person. He informed me that the vehicle has been in a substantial collision, a rear end collision to be more specific. Being that I had only owned the vehicle for a couple days, I took it to the dealership to ask them about this only to be told that the dealership was "too busy" and would have to book to look at it in a weeks time. I insisted that they look at it immediately as many other issues were quite prominent, for example severe shaking over 120 kms, there was no sound coming from the speakers and loud wind from the passenger side window when driving. After putting up a fight, they agreed to have a quick look. They took it for a drive only to return and tell me that there were no issues found whatsoever. Upon FINALLY getting my car in for a full inspection and driving a rental car for a week, I was told that the damage was cosmetic and "not a big deal". They also mentioned that they fixed the damages up which is 'con artist' for "we destroyed any evidence that you had". To keep this short, It is now over 2 months after purchasing the vehicle and I still have shaking on the hwy, whistling from the window, no sound from the speakers and more recently had the transmission start to slip. There is one change however, they have formally informed me that they are not legally obliged to replace the vehicle or refund my money so they have chosen not to do so. I now have an expensive vehicle that I hate. I would avoid these people at all costs. READ YOUR REVIEWS FIRST!!! More

I helped my son transfer a lease for a 2013 Audi Quattro. Owasko repeatedly verbally and in writing told us that the security deposit would also be transferred at the end of the lease. After the transfer was Owasko repeatedly verbally and in writing told us that the security deposit would also be transferred at the end of the lease. After the transfer was completed we were notified that there was no security deposit and that they made a mistake and gave us the wrong information. When asked repeatedly for a credit for the amount of the security deposit they said that they are not responsible and that it doesn't matter what they said or wrote. After many emails a personal visit and a promise to look into what said (verbally and in writing) they still fail to make good on their promise. They act as if we are a bother. How can a reputable business say something and not stand behind what they say! How can a consumer protect oneself! This is dishonest and it doesn't seem to bother them. I would never buy anything from them and certainly not recommend family or friends to a business that behaves this badly. John More