Otto's Subaru

UPDATE - buyer beware: We can all agree that a good reputation is hard to earn, harder to build, and hardest to retain. Yet, it is unclear why transparency and honest dealing are hard concepts to fa reputation is hard to earn, harder to build, and hardest to retain. Yet, it is unclear why transparency and honest dealing are hard concepts to fathom for the sales folks here. When a delivery date stretched from the initial 4-6 weeks to 12 weeks (and counting) with no end in sight, there was no one to own up to a clear example of misleading a customer to secure a deal. Instead, there was an astounding level of arrogance and self righteousness that no one exhibited better than Bryan Zhang, the so-called manager. Apparently, it is more appropriate to blame poorly worded emails for failure to demonstrate honesty when it comes to delivery dates of a vehicle. Instead, one experiences a shouting, angry, rude, unprofessional and defensive individual who is process-blinded as opposed to customer-oriented. It takes a certain type of attitude to blame everything and everyone for incompetence instead of looking in the mirror. This could have been handled so much better, but if you were Bryan, you blame Subaru Japan, the shipping boat, the Vancouver and the Halifax Ports, the Toronto receiving, the delivery truck, and the customer. Clearly, someone slept through Sales 101. What a shame! More

Very disappointing after sale service. Included unwanted items on bill, poor cleaning of car, car options not as advertised and failed to notify of important Starlink feature. Included unwanted items on bill, poor cleaning of car, car options not as advertised and failed to notify of important Starlink feature. More

I bought a new WRX from Otto's and it was a great experience. I needed a second car and went to Toyota, Hyundai, Honda, Mazda and VW. Most of my experiences weren't positive. In some cases, it was l experience. I needed a second car and went to Toyota, Hyundai, Honda, Mazda and VW. Most of my experiences weren't positive. In some cases, it was like they were doing me a favour by finding me a new car "in this climate". Walking into Otto's was a breath of fresh air. The sales person, Sami Musleh, was kind, friendly, answered all my (many) questions and wasn't pushy about buying. I ended up coming later after going to several dealerships and again, Sami was friendly and gave me all the time I needed to get my stuff in order. Pick up was so nice as well. The car was spotless, the winter tires were on, the financing person made sure I was in and out fast (as I had another meeting to go to) and there was a nice give basket waiting for me in the car with chocolates, wine, socks, cookies and more. I can see why this place has so many loyal customers. More

I wouldn't even give it 1 star but there is no less of a point, They have had my son's car for 5 months for a mechanical problem, took them 2 months to figure out it needed a motor job, that was warranteed, point, They have had my son's car for 5 months for a mechanical problem, took them 2 months to figure out it needed a motor job, that was warranteed, Each week its "the motors coming , it will be done next week" 5 MONTHS LATER , still no car, still no motor. During this time he was not even given a rental. Now he also has a damage claim, because while it is out sitting there in their lot, it was damaged during a hail storm. Do not recommend ever going to them, take your vehicle to a small town local garage, do not waste your time here. More

My wife and I have just bought our 7th new Subarus from this dealership since our first 1990/91 Loyale. The experience here is comfortable, realiable, bullet proof built quality by all staff just like how this dealership since our first 1990/91 Loyale. The experience here is comfortable, realiable, bullet proof built quality by all staff just like how a Subaru is built. Otto's family will guaranty your family satisfaction. More

Sammi, was perfect he got me a honda civic and is one of the best guys, ive met, when dealing wit service it can be tough but he was amazing and provided me with great service. Keep up the great work ! the best guys, ive met, when dealing wit service it can be tough but he was amazing and provided me with great service. Keep up the great work ! More

We purchased our NEW 2022 Subaru WRX 4 DR Sport-Tech 6 sp from salesperson Allez Jetha. When we walk in to the first thing that we notice no pressure from any employees. We where introduced to Allez and we from salesperson Allez Jetha. When we walk in to the first thing that we notice no pressure from any employees. We where introduced to Allez and we already new what we wanted in a Subaru. All options where explained to us before our purchase and any question where answered that day. We would like to thank all of the Otto Staff and especially Allez Jetha that was there for us from the beginning to the hand over of the keys including the Basic Vehicle and the Options. He also contacts us a few days later to see if he can be of any assistance or question on our new purchase......Very knowledgeable on our new purchase since he also owns a Subaru WRX. Rachelle & Robert. More

This review references our recent purchase of a 2023 Subaru Crosstrek from Otto Sales, Ottawa. Our dealings with the salesperson, Sami Musleh, were and continue to be excellent. We made a decision to pu Subaru Crosstrek from Otto Sales, Ottawa. Our dealings with the salesperson, Sami Musleh, were and continue to be excellent. We made a decision to purchase 5.5 months before delivery and Sami kept us informed every step of the way. The decision to purchase from this dealership was very much influenced by the outstanding service provided by Sami. We have recently taken delivery of our Crosstrek and continue to keep in touch with Sami for some "fine tuning" on how our vehicle operates. He is responsive, knowledgeable and very accommodating. More

Went there last week to check on my radio that was not working , I thought it would be a quick fix , they told me come back in 2 weeks you need an appointment , so I went to a small independent garage and working , I thought it would be a quick fix , they told me come back in 2 weeks you need an appointment , so I went to a small independent garage and he took a quick look under the hood and fixed it In one minute , they are too big for there britches , wont go back there again More

Extremely dissatisfied with the service department. My mom was charged over $1200 to fix a sound that was still there upon pick up of the car. She also was to have an oil change that was never complet My mom was charged over $1200 to fix a sound that was still there upon pick up of the car. She also was to have an oil change that was never completed or acknowledged after the fact. The service manager said the costs were justified but the are clearly not. We provided a video of the noise later that evening. She had an excuse for that which does not make sense. Also, she could not guarantee a loaner for all the trouble and had a rude, dismissive tone in her email. Our family is very upset with the situation and would not recommend this service department to anyone. More