Otto's BMW

Dealer lost the keys to our new vehicle before delivery then promised to order a new set. Weeks passed. Emails and phone calls were not returned. Different stories provided by different managers. Overall e then promised to order a new set. Weeks passed. Emails and phone calls were not returned. Different stories provided by different managers. Overall exceptionally poor communication and service. More

Back to Hunt Club expanded location-Excellent service I was impressed by Otto's service this morning on their first day back at their new and expanded Hunt Club location. Not only did they take care of t I was impressed by Otto's service this morning on their first day back at their new and expanded Hunt Club location. Not only did they take care of the emergency repair on my vehicule, they did so seemlessly. First, the directions to the new service area was very good (leading you promptly to the new expanded service bays) and the service was outstanding. There were many people around that made sure that clients were all taken care of, that questions were promptly answered. Mike provided his excellent advice and assistance even taking the time to show me the new (huge) garage area and the much improved waiting area. I am sure that they did have lots of loose ends as one expects the first day of a move but what was impressive is that they managed to make it seemless to the clients/me. This experience confirms my decision to have chosen Otto as a dealership even it is means a longer drive than Elite which happens to be very close by my home. More

Long Distance Purchase Otto's BMW had the car I wanted, a 328xi M Sport CPO, but was I prepared to drive over four hours to see and potentially buy it?? Masood Janali was Otto's BMW had the car I wanted, a 328xi M Sport CPO, but was I prepared to drive over four hours to see and potentially buy it?? Masood Janali was my contact from Day 1 and assured me that he would take care of me, and that I would love the car. Being a demanding customer, I decided to put Masood together with his colleagues Don Grande and Bijan Sanei to the test. I am glad that I did as the three of them delivered on all accounts. Thanks! More

Otto's and my bucket list My family and friends have known for years that owning a cabriolet was on bucket list. So, I had been looking around for a long time (years) before he My family and friends have known for years that owning a cabriolet was on bucket list. So, I had been looking around for a long time (years) before heading out to Otto's last month. I knew about the quality of the BMW product but I was not sure, rather, anxious to see if the staff would match the high reputation of their product. From the time I walked in, I was greeted by a very professional staff member and my whole experience was great until I drove out of the show room last week with their first 2019 BMW 430i x drive cabriolet. I can only say that the sales manager and his team are professional people who helped me with my dream of owning a cabriolet and they went out of their way to make sure I would happy with my decision. Te sales manager and his team added a very nice personal touch to the whole experience before I drove away and I will remember this feeling for a long time. More