Otto's BMW

Great service and great people! Efficient and reliable. Easy to deal with the staff. Going on 3 years with BMW and looking to stay with this dealership in the future. Efficient and reliable. Easy to deal with the staff. Going on 3 years with BMW and looking to stay with this dealership in the future. More

Great service ! Very good service advisor . Helped with issues I had with remote start . Quick Very good service advisor . Helped with issues I had with remote start . Quick More

Very good service, very reasonable so far as I have felt pressure to get additional service that wouldn't be covered by the service inclusive agreement. pressure to get additional service that wouldn't be covered by the service inclusive agreement. More

Great service: Prompt response to requests, repairs done with careful attention to detail and finished on time ,clear easy-to-understand reports, car returned clean, shuttle service. The fact that Otto's with careful attention to detail and finished on time ,clear easy-to-understand reports, car returned clean, shuttle service. The fact that Otto's is family-owned shows in the way Service staff interact with BMW owners. At Otto's, Customer Service is elevated to Customer Care. More

I had a deeply disappointing experience at BMW Otto’s in Ottawa. As I walked through the dealership, I noticed the staff actively locking car doors as I approached, preventing me from even looking inside. W Ottawa. As I walked through the dealership, I noticed the staff actively locking car doors as I approached, preventing me from even looking inside. When I politely asked them to unlock the vehicles so I could view the interiors, they refused. The sales team showed no interest in engaging with me or offering assistance, making me feel unwelcome and unvalued as a potential customer. It was clear that my presence was treated as more of an inconvenience than an opportunity to provide quality service. Based on this experience, I cannot recommend BMW Otto’s to anyone looking for a respectful and professional dealership experience. More

Great service, good communication, on time finish, and shuttle service. Location is very good, easy access shuttle service. Location is very good, easy access More

My experience purchasing a 2025 IX was superb and the sales team (Meylani Susanti and Sales Manager) were approachable, courteous and accommodating. Thank you. sales team (Meylani Susanti and Sales Manager) were approachable, courteous and accommodating. Thank you. More

Great service, repairs always well done and respectful. Grest shuttle service as well coverring the entire National Capital area. Grest shuttle service as well coverring the entire National Capital area. More

Leasing our 2025 X3 was an enjoyable experience, from start to finish. We picked the options we wanted and that was all we had to do. A few months later, our new vehicle arrived. The paperwork was easy, start to finish. We picked the options we wanted and that was all we had to do. A few months later, our new vehicle arrived. The paperwork was easy, and the transition from the old lease to the new lease was seamless. They made everything so easy. More

Excellent service staff. Always willing to go above and beyond. Marco, Mike and the service reception staff deserve special mention. Always willing to go above and beyond. Marco, Mike and the service reception staff deserve special mention. More