Ottawa St-Laurent Jeep & RAM

Disappointing experience. After a long search for a specific and unique vehicle, I finally found one at Ottawa dodge. I was prepared to travel from Windsor Ontario for this veh After a long search for a specific and unique vehicle, I finally found one at Ottawa dodge. I was prepared to travel from Windsor Ontario for this vehicle. Mike T. was the salesman I dealt with and I can't say enough great things about him. He was always on the ball and made purchasing a vehicle from 10 hours away a cinch. He went above and beyond over and over again. He even went so far as purchasing my son a ball cap and helping me plan some tourist attractions. 5 stars plus for Mike T! The dealership though was very disappointing. I got sick from the flight so when my son and I arrived I quickly took care of the purchase, did a quick once-over of the vehicle, and rushed out to get to the hotel to rest. Since the vehicle was just 1.5 years old and was purchased from a dealership I made the assumption it would be clean, so to realize how dirty it was on further inspection was disappointing. Even worse was the mouse droppings I found all over it! Also, I assumed there would be an owners manual and all the floor caps (for when the seats are out) would be accounted for. It was also missing all of the valve stem caps (which protect the stem sensors). I called the vehicle after returning to Windsor to inform them of these things and was told i could have paid them to clean the van? What? I have never heard of a dealership selling a dirty van, or charging hundreds to have it cleaned. If I lived in Ottawa I would never a filthy van full of mouse poop from them again! I feel like they didn't feel the need to rectify the situation because I live so far away. Anyway, great salesman, lousy dealership. More

good experience 4 out of five is considered an excellent rating in my books. A 5 is considered perfect and no one is perfect. Although everyone I dealt with while the 4 out of five is considered an excellent rating in my books. A 5 is considered perfect and no one is perfect. Although everyone I dealt with while there was amazing. More

Nice people, sweet deal! Sometimes you have to drive a bit to get a great deal. Ottawa Dodge is just an hour away from our hometown of Cornwall. Our sales rep, Bonnie worked Sometimes you have to drive a bit to get a great deal. Ottawa Dodge is just an hour away from our hometown of Cornwall. Our sales rep, Bonnie worked diligently at finding what my wife and I were looking for... right on site! (great inventory). She listened to our wants and needs and as a result, we found the perfect match. Thanks Bonnie for your patience and professionalism. Nicky took care of all the paperwork and legalese in a prompt and painless manner. Overall, a great experience! More

Accommodating - above and beyond We are extremely pleased with the vehicle we purchased from this dealership and Blake was wonderful to deal with. He went out of his way to work aroun We are extremely pleased with the vehicle we purchased from this dealership and Blake was wonderful to deal with. He went out of his way to work around our restrictive scheduling and was extremely accommodating with regards to our family needs by providing a private area for breastfeeding while we were at the dealership. We were able to bring the vehicle to our own mechanic before finalizing the purchase and when there was a miscommunication regarding the time the vehicle would be ready for pick up Blake went above and beyond by arranging to have the vehicle brought to us later the same day. We felt that Blake made a significant effort to help make car shopping with a newborn go as smoothly as possible. What excellent customer service. More

Trading in our old jalopy Joe and Geoff from Ottawa Dodge were amazing with our trade-in for our new vehicle. They bent over backwards to help us out and poor hubby had his sl Joe and Geoff from Ottawa Dodge were amazing with our trade-in for our new vehicle. They bent over backwards to help us out and poor hubby had his sleep interrupted to sign papers. As my husband is a truck driver and on the road alot, we only had a day to find and purchase a vehicle. Everyone was awesome and put us in an awesome new jeep, thank you to all of Ottawa Dodge, I am telling all my friends and family of the great job you did and would for sure recommend them to anyone looking for a new or used vehicle. Thanks guys, we are so happy :) More

Service Experience with the dealer was very good, the seller was very nice and very affordable and compelling too. So by his will, Mr mike can convince us to Experience with the dealer was very good, the seller was very nice and very affordable and compelling too. So by his will, Mr mike can convince us to buy the car. Only one thing the car wash was not a good job, because the car wash was very dirty we put the car inside. More

2015 Trailhawk Blake was very knowledgeable about the Trailhawk and was very helpful with the questions that I had asked him. The deal was put together quickly and Blake was very knowledgeable about the Trailhawk and was very helpful with the questions that I had asked him. The deal was put together quickly and so far I am very happy with my purchase and the experience around it. More

A pleasant experience I had a very good experience working with Jordan Chin. I had come in during a sale where they had someone from Chrysler come in and I have to say I wa I had a very good experience working with Jordan Chin. I had come in during a sale where they had someone from Chrysler come in and I have to say I wasn't overly impressed with him however once he was out of the way and I was able to deal with Jordan and his manager it was a much more pleasant time. Jordan was patient and willing to listen to my ever changing wants and needs. He was responsive to my calls and emails and even went out of his way to deliver some items he couldn't get to us on the day of vehicle delivery. Thank you Jordan and your team for making it a simple and pleasant buying experience. Thanks, The Kromms More

Can't thank this girl enough Lubna is the best there is!!! She made my experience easy, personal and enjoyable. She was there for whatever I needed, a text or phone call away at a Lubna is the best there is!!! She made my experience easy, personal and enjoyable. She was there for whatever I needed, a text or phone call away at all times. Would not have wanted to buy my first jeep from anyone else. More

Great friendly people Blake Hanson is very polite and very helpful. Great knowledge and takes the time to show you how things work. Quick response to e-mail and txt! Thanks Blake Hanson is very polite and very helpful. Great knowledge and takes the time to show you how things work. Quick response to e-mail and txt! Thanks Blake! More