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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,196 Reviews of Ottawa St-Laurent Jeep & RAM
November 06, 2015
Service sucks On November 3 I made an appointment for an oil change in my 2014 eco diesel ram 1500 and two recalls one first wiring in the steering column and the On November 3 I made an appointment for an oil change in my 2014 eco diesel ram 1500 and two recalls one first wiring in the steering column and the computer upgrade for the airbags. As a businessman I allotted three hours for this to be done out of my busy schedule The service manager comes to me and says the upgrade has blown the computer says who will put me in a rental vehicle and I will have to come back the next day. He then proceeded to tell me that these things happen blah blah blah and trying to put the blame on something else and I told him that I don't put up with stupidity and stupid people. I then asked that the rental will not cost me a cent been it was not my fault and he insured me that everything will be covered. The next day when I came back to the dealership with the rental I told him the vehicle needs to be refilled to where I picked it up at just under three quarters he told me that that was my responsibility to fill the fuel after telling me the day before that everything was to be covered so I was $35 out of my pocket there. I guess he didn't like the idea that I called him stupid the day before and shows me a paper as a paragraph highlighted from headquarters stating that doing this upgrade it may damage or blow the computer so make sure you have one in stock before doing this procedure I guess he didn't understand that second part. He obviously didn't check to make sure that he had one in stock or talk to me as a customer to see if I was willing to go ahead with the upgrade which I would've told him no. I would've rescheduled the appointment when he had a computer back up. I then asked him for some type of compensation for the extra hours out of my schedule and I let him know that I make $100 an hour and a three hour job turned into eight hours so I'm out $500 and I was told Owell that's life. I payed my bill and made it clear that it will be the last time I have to pay a bill here that I will not be returning and I will get my stuff done somewhere else. I guess customers are just moneybags I was treated like I was stupid and didn't know anything about vehicles. The word-of-mouth is a very powerful tool and me and my rich friends will be taking our business elsewhere too bad for use guys maybe when you're on the unemployment line maybe then you'll wake up and smell the coffee More
by Unhappy customer one
Employees Worked With
Charles binelle I think Service manager , Charles Dinelle, Warren Haywood
November 06, 2015
New Dodge Merv was quite helpful with helping me locate the right vehicle and for the right price. It is hard to find a vehicle that is suitable for my driving Merv was quite helpful with helping me locate the right vehicle and for the right price. It is hard to find a vehicle that is suitable for my driving conditions. Am thankful that Merv introduced me to the new dodge! More
by Bigboy13
November 06, 2015
Excellent Customer Services I was more than happy with my experience with everyone I death with at ottawa Dodge Fiat. They staff there was very friendly and informative, everyon I was more than happy with my experience with everyone I death with at ottawa Dodge Fiat. They staff there was very friendly and informative, everyone was walking around with a smile on their face. Thanks again Dodge Fiat. More
by Shawna_30
Employees Worked With
Sean Gibson
November 05, 2015
Purchased car out of province and on line Jason is very friendly and helpful. He went above what we were expecting and we were pleased with our experience dealing with Ottawa Dodge. Thank yo Jason is very friendly and helpful. He went above what we were expecting and we were pleased with our experience dealing with Ottawa Dodge. Thank you. More
by Denise
Employees Worked With
Joe Conte
November 04, 2015
Purchase a 2015 Dodge Journey SE It was a pleasure dealing with Mike Tshilombo . He explain to us all of our options Never imposed his opinion Ask the wright questions A positi It was a pleasure dealing with Mike Tshilombo . He explain to us all of our options Never imposed his opinion Ask the wright questions A positive experience with our new purchase More
by Inspector
Employees Worked With
Joe Conte
November 02, 2015
Was not expecting to buy a vehicle especially so far from home (North Bay). The prompt, efficient service sold me on the purchase. Jessey went a long way to make the purchase as proble especially so far from home (North Bay). The prompt, efficient service sold me on the purchase. Jessey went a long way to make the purchase as problematic free as possible. Would recommend Jessey any time. Very satisfied with the service. More
by martello
November 02, 2015
Excellent Customer Service An extremely positive experience with our recent purchase. Jessy Derepentigny took the time to assess our needs and in a timely manner found the righ An extremely positive experience with our recent purchase. Jessy Derepentigny took the time to assess our needs and in a timely manner found the right vehicle for us. Considering the fact that we were committed to buying a different brand of truck at a different dealership, Jessy and the dealership staff presented us with the information that we needed to make a decision that we are comfortable with and secure in the knowledged that we were treated in a trustworthy fashion. Great job guys. We will be back and will not hesitate to refer others to Jessy and this dealership. lv More
by LV
November 01, 2015
Excellent customer Service! Had a wonderful experience buying our new Jeep Cherokee. Merv Williams was perfect. Totally understood what our needs were and found us the vehicle we Had a wonderful experience buying our new Jeep Cherokee. Merv Williams was perfect. Totally understood what our needs were and found us the vehicle we absolutely love. Thanks for a great buying experience and we look forward with dealing with you again in the future. Thanks Very Much Mark and Val More
by trailblazer
November 01, 2015
Great buying experience - outstanding salesperson Blake was easily the best salesperson we've ever dealt with while purchasing a car. Great knowledge, easy-going, no pressure and honest. Couldn't be h Blake was easily the best salesperson we've ever dealt with while purchasing a car. Great knowledge, easy-going, no pressure and honest. Couldn't be happier with our experience. More
by earl
October 31, 2015
Great experience Went in looking for a jeep, lucky enough to find a 2015. Merv knew jeeps. Easy to work with. Funny man. Helped us a lot with our desicion . Went in looking for a jeep, lucky enough to find a 2015. Merv knew jeeps. Easy to work with. Funny man. Helped us a lot with our desicion . More
by Newjeep2015
