Ottawa St-Laurent Jeep & RAM

Good experience My overall experience was a good one. it was an absolute pleasure dealing with Herby Pierre in sales and the manager, Mike Gervais as well. I was offe My overall experience was a good one. it was an absolute pleasure dealing with Herby Pierre in sales and the manager, Mike Gervais as well. I was offered fair trade in value on my vehicle and a good price on the new Ram. I would recommend this dealership. More

Met my needs Found the vehicle I wanted for the right price and good value. Dilshan did a great job. Would have no issues dealing with him again. Found the vehicle I wanted for the right price and good value. Dilshan did a great job. Would have no issues dealing with him again. More

Did not feel pressured to buy No issues whatsoever, was a pleasant experience. Buying a car can be very unpleasant at many dealerships, did not feel that here. Mike listened to w No issues whatsoever, was a pleasant experience. Buying a car can be very unpleasant at many dealerships, did not feel that here. Mike listened to what I wanted, despite my numerous demands! Once we agreed on a deal, I met with Joe the finance guy, and again, no pressure from him. I've been to many dealerships where it's high-pressure from sales and finance, and I've never purchased from any of them. So please don't change your approach and I'll be back when the time comes for another vehicle. Also dealt with Mike and Decio and again, pleasant and not high-pressure. And I must also mention the 2 receptionists I dealt with, both were friendly and helpful. I also appreciated the bilingual service! More

Attentive customer service My sales person was very attentive to my needs in purchasing my vehicle, the finance person was also very knowledgeable and i left the dealership with My sales person was very attentive to my needs in purchasing my vehicle, the finance person was also very knowledgeable and i left the dealership with knowledgeable information. I felt no pressure and left with what i wanted. I also must add that the staff has been very compassionate and understanding. Keep up the great customer service! More

No pressure no rush very friendly Great experience did not feel pressured they took the time to get what I wanted and left feeling satisfied with a brand new dodge truck Great experience did not feel pressured they took the time to get what I wanted and left feeling satisfied with a brand new dodge truck More

Great overall service Michael Leblanc, Decio and Joe were great to deal with. Not your typical experience as they did not push, they asked and listened. Negotiations were Michael Leblanc, Decio and Joe were great to deal with. Not your typical experience as they did not push, they asked and listened. Negotiations were good and reasonable. Happy all around and would definitely recommend. More

New 2017 ram 1500 purchase Amazing service in sales . Contact Decio and Ventura in sales . Joe in finance. And Sean and Peter in parts. Great people. Great service. Makes everyt Amazing service in sales . Contact Decio and Ventura in sales . Joe in finance. And Sean and Peter in parts. Great people. Great service. Makes everything a smooth transition. Highly recommended. More

No comment C était très bien mais la seule chose c était un peu trop long pour moi qui doit aller travailler et etre en retard pendant 3 jours C était très bien mais la seule chose c était un peu trop long pour moi qui doit aller travailler et etre en retard pendant 3 jours More

Final deal not clearly described leading to dissapointment. Allan was very clear on what I proposed. Waive the service fees ($1300), provide a loyalty incentive ($1500) and include the electronic inhibitor at Allan was very clear on what I proposed. Waive the service fees ($1300), provide a loyalty incentive ($1500) and include the electronic inhibitor at no cost. I understood that the sales manager was reviewing the offer, however it appeared that he was researching for me the purchase of a new vehicle. This wasted my time. In the end, Allan indicated that the offer was for the asking price. I had to specifically asked whether any of the original offer was accepted. I was disappointed to find out in the sales finance office that indeed the service fee of $1300 was not included in the final price but rather added to the price. In the end I was successful only in having the price of the rust inhibitor reduced by $200. I would say that, I didn't get what I wanted - a reduction in the price of the vehicle. At that point I just wanted to walk away from the deal. I understand that the price of the vehicle was recently reduced and I do believe that I did buy a great truck at a reasonable price. Advice to Allan - be more forthright when presenting a counter offer. No one likes to be messed around. Hope this helps you in your career. Ken More