Ottawa Honda

Confident Service The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and similarly they provided an explanation of the work that they would complete in a way that I understood. I felt confident that my car would be returned to me as it should be and when I did pick it up at the appointed time the car was ready to go and there were no surprises. I am confident that the work that was done needed to be done, that the work that was done was done correctly and that I received good value for the cost. I would recommend Ottawa Honda to anyone that was looking to purchase or lease a vehicle and I would similarly recommend Ottawa Honda to anyone that was looking for a place to have their vehicle serviced just as Ottawa Honda had been recommended to me. More

Bought my first car here! Bill was friendly, straight forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and h forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and honestly AND provided supporting articles/reviews. Overall, it was a great experience and I'm very happy to have chosen Ottawa Honda as my dealership. Thanks Bill! More

I will recommend this place for service. The staffs are very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help y very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help you. Thanks Ottawa Honda, Richmond Road, Ottawa. More

Purchased a New 2013 Honda Pilot Touring and Bill H was very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. W very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. When we picked up the truck he showed us all of the options and security features. With this experience we will be back for sure....THANK YOU BILL H. More

I own a 2008 Honda CR-V and have had it in for service several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon abo several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon about 3:30 pm and asked to have an oil change done while I waited. I had no appointment but when my maintenance light came on I thought I'd take a chance and get it serviced. It was nice that the service advisor said it would be no problem to get it done and that I should go to the lounge and have a coffee and they would page me once the work was completed. I made a coffee, sat down and watched about 1/2 hour of the news and was suddenly paged. I went to the service department and was pleasently surprised to find my CR-V ready to go. I was in and out in a total of about 45 minutes, NOW THAT'S GREAT SERVICE. Thanks Ottawa Honda for your great service, even the coffee was good. Bob Ward More

From the test drive to the car delivery Bill and his co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highl co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highly recommend Bill as a dealer. Dmitri More

Friendly and knowledgeable service, efficient paperwork process, car was ready on time, and I received a thorough explanation/demonstration of all of its features. Nick was a pleasure to deal with! Highly process, car was ready on time, and I received a thorough explanation/demonstration of all of its features. Nick was a pleasure to deal with! Highly recommend! More

very friendly staff. paperwork done in time. no delays. received my car on the day promised and got a full explanation of the options in my car. price was also very reasonable. received my car on the day promised and got a full explanation of the options in my car. price was also very reasonable. More

I found that our salesman, Bill Hourston, had just the right amount of "friendliness". I felt that he was tuned into what we wanted and yet there was absolutely no pressure, which would have sent me out right amount of "friendliness". I felt that he was tuned into what we wanted and yet there was absolutely no pressure, which would have sent me out the door. He was as accommodating as possible and fully explained the various options available for both buying and leasing. I felt very comfortable at all times and in fact I will probably be bringing my father to meet with Bill. Laurie Martin was also very helpful in explaining the various warranty options and even though I had been determined not to take any of them, I did actually buy into the Honda Plus. Again, there was no pressure from her part, just a very matter-of-fact approach. I don't know about other customers but I find that refreshing, and it was a pleasure dealing with both these individuals. More

Before finally purchasing my 2013 Civic I had had several telephone conversations with Nicholas Bryant, as well as other sales representatives from other Honda dealers in Ottawa and beyond. Invariably, I alw telephone conversations with Nicholas Bryant, as well as other sales representatives from other Honda dealers in Ottawa and beyond. Invariably, I always came back to Nick. Even over the telephone he conveyed a sense of honesty and business ethics. My positive intuitions were finally confirmed when I actually met Nick for the first time. From our very first conversation, I felt that Nick was being up front and honest, explaining to me the various purchasing options available to me, comparing his product with others and essentially de-mystifying the oft-times stressful experience when purchasing a vehicle. I just wish I had discovered Nick when I purchased my 2012 Odyssey at a less than ethical Toronto based Honda dealership. Because I live in the east end and have my vehicle serviced at an east end Honda dealership, I had expected (wrongly as it turned out) some client loyalty with the purchase of a new vehicle. Nick and Ottawa Honda worked much harder in getting my business by listening to my needs and making me an attractive offer. Oddly enough, Nick and Ottawa Honda provided me with a sense of loyalty that I have not experienced at the east end dealership, where I have my vehicle serviced. I suggest that Ottawa Honda build a dealership in Orleans! More