Orleans Toyota

terrible customer service, this dealership demonstrates a complete lack of care for their customers, an overall absence of organization and communication, and shown themselves to be entirely incapable of ret complete lack of care for their customers, an overall absence of organization and communication, and shown themselves to be entirely incapable of returning phone calls or emails. it is very disappointing that Toyota, a very reliable vehicle brand, is represented so poorly by the rude, unhelpful, and uncaring staff of Orleans Toyota. they simply need to be better. More

Very impressed with the professionalism and personal touch I received by Zora and Matthew. Zora isn’t just about the sale, she takes the time to get to know her clients. She didn’t give up until she fo touch I received by Zora and Matthew. Zora isn’t just about the sale, she takes the time to get to know her clients. She didn’t give up until she found exactly what I wanted. Matthew pushed to get everything I wanted added, while still managing to get me into my new car within a few days of its delivery. I highly recommend this location and team. Thanks again Zora and Matthew, I love my new car! More

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership! More

We have just picked up our 6th Toyota vehicle (5 RAV4 & 1 Highlander) from Orleans Toyota. Our sales person Zora was simply amazing. She took the time to explain all the new features and everthing about ou Highlander) from Orleans Toyota. Our sales person Zora was simply amazing. She took the time to explain all the new features and everthing about our new RAV4 Hybrid Limited (our first time with a Limited, and 3rd time with an Hybrid). Zora is the best, she is very knowledgeable and extremely pleasant to deal with, plus she is bilingual! We will go back to Orleans Toyota when comes the time for our 7th vehicle and definitely deal with Zora again. Thank you Orleans Toyota. More

I've been dealing with this dealership for the past 4 years. Service, and now Sales. I have to say that I'm surprised with the other comments, because I have never received anything but great service. years. Service, and now Sales. I have to say that I'm surprised with the other comments, because I have never received anything but great service. On my last visit, I traded in my Venza for a 2025 Crown. Impeccable service from John Mathieu, from end to end. I would definitely recommend John and team for for a smooth transaction. More

I needed winter tires for my new 2024 Toyota Hatchback, a semi-annual check up and advice on the two scratches and dents. I had many questions and wasn't sure what to buy and where . Zacharie Lagardere, the semi-annual check up and advice on the two scratches and dents. I had many questions and wasn't sure what to buy and where . Zacharie Lagardere, the service manager, resolved all my issues to my utmost satisfaction. Extremely professional, knowledgeable, friendly and accommodating, he resolved everything most successfully. He explained in detail what are my best options (saving me a lot of money), ensured the best tires were installed (with covers!), explained what was done on my car (under the warranty) and even provided me with the best scratch and dent specialist reference. I am very grateful to him for taking such care of what I needed and will definitely highly recommend his services. Thank you again! More

Fantastic and friendly experience buying my new Rav4 Hybrid Limited this summer. Aron and Michel went beyond expectations. I enjoy my new wheels with all the bells and whistles, helping the environmen Hybrid Limited this summer. Aron and Michel went beyond expectations. I enjoy my new wheels with all the bells and whistles, helping the environment one car at a time. Thank you Michel and Aron. I look forward to being served in Orleans. More

I am warning all of you unless you’re missing out this review so if your car is under warranty with this dealer then stay away cause it’s big rip off don’t step in cause if your is just parked but your od review so if your car is under warranty with this dealer then stay away cause it’s big rip off don’t step in cause if your is just parked but your odometer starts at 160 dollars and talk over talk to hold there as much as possible…. I was even told my car on recall for 5 types of issues to be inspected but since i asked them to stop the watch cause it’s time consumption and money so i was being letting dow and i m on my own now and money was taken just like that…. Be aware if you’re the prey to this jungle and good luck 🤞 More

BE AWARE of the Service Centre recommending work on your vehicle that is not required. I was advised my RAV4 Hybrid needed new brake pads and rotors for a cost of just over $1,800.00. I waited and took my v vehicle that is not required. I was advised my RAV4 Hybrid needed new brake pads and rotors for a cost of just over $1,800.00. I waited and took my vehicle to a brake specialist and was advised the pads had worn only 1/4 of the way (new pads were 12mm thick and mine had 9mm left) and the rotors were a bit surface rusty (not on the rotors wear surface but elsewhere) but completely functional. I am very disappointed with Orleans Toyota and can no longer trust them. This is the second time this dealer has recommended work that was not required and my reason to post this review. I suspect they may comment that they do not recognize my email address; however, I did not want to use the email address for the angst that would likely ensue. That said, this is a legitimate review and complaint. I will no longer go to this Dealer. More

Bought a 2012 Nissan Rogue SV. Found out the AC Compressor was fryed. The salesman did absolutely nothing to resolve the issue and he did not follow up on my purchase. Will not buy Found out the AC Compressor was fryed. The salesman did absolutely nothing to resolve the issue and he did not follow up on my purchase. Will not buy their again ever. More