Orleans Kia

Worst service and Integrity I've Experienced 2013 KIA Optima used vehicle purchased in March 2018 with a 4 year KIA 5 Star Extended warranty. Paid $2950 for warranty. It's on the bill of sale. Th 2013 KIA Optima used vehicle purchased in March 2018 with a 4 year KIA 5 Star Extended warranty. Paid $2950 for warranty. It's on the bill of sale. The wipers seized on the vehicle on Saturday in a rain storm. My son took it to Donnelly KIA in Kanata (nearest dealership). They couldn't find the warranty in the system. My son paid $400 for the repair so he could get on his way. I followed up. As it turns out, KIA Orleans doesn't appear to have registered the warranty. They essentially stole $3000. When I went there today, I was told that yes, I have a warranty but in order to get the money back, an investigation into what went wrong has to take place first leaving my son out $400. The Donnelly KIA said they could refund his card right away but now, it turns out it's Orleans KIA that made the error. The manager, Gerry Johanson, made excuses about not being able to look into it right away... This dealership knows something went wrong. Why can't they refund my son and deal with the issue with KIA behind the scenes? My son shouldn't have to pay the price for what is clearly their error. This is only the latest issue with this dealership. It's has been nothing but trouble since the vehicle delivery. It wasn't ready on time, things weren't done that were promised... This dealership's business motto clearly lacks integrity and shouldn't be trusted. They clearly don't understand how to provide customer service. I would like one of two things to happen and quickly. Either refund the extended warranty as it isn't worth the piece of paper it's written on. I feel the dealership essentially stole $2950 plus tax from my son because in KIA's eyes, there is no warranty. Option 2 is to refund the $393.81 and register the warranty as it should be. Either way, my son shouldn't be out money because of KIA's incompetence. More

Horrible service Poor salesmanship, terrible after sales service. Red carpet and champagne for you to purchase one of their vehicle, but once purchased they simply di Poor salesmanship, terrible after sales service. Red carpet and champagne for you to purchase one of their vehicle, but once purchased they simply disappear and quickly loose their smile and memory of promised deals. I think they don't even care about their reputation! it's all about selling, about stats and numbers. I must be masochist as that's the 3rd car we get at this location... I guess I learned my lesson, my Stinger is the last car I purchase at this branch (and maybe at Kia). Moreover, the recent change in ownership was actually extremely damaging to the quality of service. Previous staff was OK, but new owners are disrespectful, don't return calls, barely know how to handle clients with civilized manners. This branch's manager should promptly act to restore customer's service and confidence. Folks, most importantly: take notes in front of them on every stuff they say while they are saying it! They lie as they breathe. Don't be naive, don't sign anything before triple checking (e.g. contract length, total price paid, etc)! It's all about service, their cars are actually very good cars! I love my Stinger GT! More

Who really is in charge Had $500 hold on vehicle with copy of deal just before Xmas. Got a call on Boxing Day finance manager wanting to change deal and back out of original Had $500 hold on vehicle with copy of deal just before Xmas. Got a call on Boxing Day finance manager wanting to change deal and back out of original deal!!! Going in to get $500 visa hold back and picking up our ownership for our trade in. Maybe they should be giving down payment from now on when making a deal since they don’t follow through. Salesman says “Out of his Control”, Finance manager says “I’m just the finance manager”. Who really is in charge. More

Worst Service Your Money Will Buy Never never buy a KIA and if you've already been suckered into buying one never take it to the Orleans dealership in Ottawa. They are very rude from t Never never buy a KIA and if you've already been suckered into buying one never take it to the Orleans dealership in Ottawa. They are very rude from the person answering the phone, to the service center to the management. My 1 year old KIA is experiencing major electrical issues to the point where the vehicle sometimes won't turn off and other times won't start. Whatever is wrong with it is very low priority according to the dealership. This is because it's under warranty and they don't stand to make any money. The first person my wife spoke to made fun of her English accent. They've had our KIA since last Thursday and they "may have time to look at it next Thursday or Friday" this is because they have paying customers to take care first I guess. KIA should close this xxxx down. More

Service department The worst service department there is they never take responsibility for anything they will rip you off take your money and always say it’s not thei The worst service department there is they never take responsibility for anything they will rip you off take your money and always say it’s not their fault if something happens I brought in my vehicle to get some warranty work replace lower control arm bushing’s they broke some bolts to get to that work and it ended up costing me almost $1300 and still my vehicle is not right my steering wheel leans to the left it is not centred they say it’s not their fault and want to charge me again that is terrible More

Service d'inspection sur le véhicule Le personnel est très courtois. Le cadre est agréable.Le service est rapide. Le Kia d'Orléans a tout les astuces pour te faire vivre une belle expérie Le personnel est très courtois. Le cadre est agréable.Le service est rapide. Le Kia d'Orléans a tout les astuces pour te faire vivre une belle expérience. More