OpenRoad Volkswagen

They called my car as shi* He called my car as "SHI*" and that day was my Bday. I got brand new 2018 Tiguan end of Feb and had many issues. I visited more than 5 times for He called my car as "SHI*" and that day was my Bday. I got brand new 2018 Tiguan end of Feb and had many issues. I visited more than 5 times for the broken down camera for lane assist, a software problem, rattling noises etc. and still have noise issues and a software issue. (Those problems are just enough to make me mad but let's move on.) After 3rd visit for noise issue, service adviser`s attitude was changed, and probably today was not his day. I made appointment 3 weeks ago but today he is asking me to come back later because they were not sure about the reason why. He said they have another car sitting there more than 1 month and still working on it. This made me little bit confuse but I tried to talk with him cause it doesn't make sense. I asked "Then what`s the point I made appointment and wait 3 weeks? I spoke 2 other advisers and got reminder call 2 days ago, and no one said anything about it" he said "I DON'T KNOW" Little more frustrated but still I tried to be calm and asked "Can you at least do the same job as last time? it worked on that side and I just need little extra work on the other B pillar" and he said "IT'S GOING TO BE WELDING JOB., so we can`t just do what you ask. We gotta figure out the reason first" I was like...'welding???' I showed my car friendly tech "Dave" and explained what happened and TECH SAID THEY DON'T DO WELDING FOR NOISE ISSUES at least for my cases. Anyhow, Dave helped me out and he asked adviser to give me loaner car. Finally, the adviser and I were looking at my car in parking lot, and he looked really upset. I still don't understand why he is upset. The person who is really upset about the situation is ME!!! And He said "You can stay inside. I`ll get that SHI*" I don't think that he thought I don't understand what he said. It was just totally inappropriate and rude to say that to a customer and not a proper way of asking for forgiveness about what he lied especially on someone's birthday with irresponsibility like I DON'T KNOW. When I met him first time months before for the issues, he said "You have warranty so you are more than welcome to visit here and we can fix your issues" with smile. I understand that a car can have problems, but should I feel this bad for the visiting? with my warranty? I know noise issue is not good money making job for the service person and hard to figure out specially in this busy season but I made appointment every time I visit and always ask nicely. Or should I beg every time to fix brand new car that I bought from them? Where are those nice smiling people when I bought this car??? its only 5 months ago!! I`m not asking to hear "Sorry for your inconvenience" which I never heard from them. I hope I can visit anytime without this uncomfortable atmosphere. By the way, your tech "Dave" and the other adviser "Dom" they are the best people in that place :) I hope I can see my car soon :) More

Used to be a good , now Customer Service is non-existent. I bought a top of the line VW car at the Burnaby Store and have received nothing but a run-a-round from most departments ( esp. Service ) . They don't I bought a top of the line VW car at the Burnaby Store and have received nothing but a run-a-round from most departments ( esp. Service ) . They don't return calls. They make more of an effort making excuses for not doing something rather than actually doing something to get what you need done. Very frustrating company to deal with. If you're buying a VW ... check out a different dealership because after-sales service of all kinds is important but mostly non-existent at this dealership. When talking to Ben Lovie the General Manager about my poor service there was no attempt to understand my position ... He concluded the conversation with: "We're done" and hung up on me. To say he was rude is an understatement. He shouldn't be the manager until he has some Customer Service training. More

Sales Bought a new VW from them, good sales team, especially Sales Associate Raj who worked both us and the Sales Manager until we were all satisfied. Full Bought a new VW from them, good sales team, especially Sales Associate Raj who worked both us and the Sales Manager until we were all satisfied. Full marks Raj, you made the deal and we felt good about it. More

Fantastic, Friendly, knowledgeable, and professional Great, friendly, Knowledgeable, staff. highly recommend anyone wanted to buy a car, looking for parts, and service to this delasership Thank you very Great, friendly, Knowledgeable, staff. highly recommend anyone wanted to buy a car, looking for parts, and service to this delasership Thank you very much to Ben, Shane and Austin and their Open Road Vw Team. Keep up the great work. Only dealership to service my car. More

Professional and Knowledgeable You keep my R happy with your knowledge and frendy and Professional staff. Thank you. Kristine Tom and Techs are the best. Happy R Happy driver. You keep my R happy with your knowledge and frendy and Professional staff. Thank you. Kristine Tom and Techs are the best. Happy R Happy driver. More

Golf R pre-order Sam was very helpful and responsive during the order/build/shipping process. Andy was also a great resource and kept me well informed with the lease Sam was very helpful and responsive during the order/build/shipping process. Andy was also a great resource and kept me well informed with the lease transfer. Despite challenges in working with the dealer of my previous lease, they were able to provide a reasonable deal. Financing office was forthright and open about the options. It seems that the team here is not on commission, and it shows in the level of customer care and focus. More

Oil change The reception was very good, the driving service was pleasant and fast, the oil change didn't took long. Moreover they cleaned my car and change my ti The reception was very good, the driving service was pleasant and fast, the oil change didn't took long. Moreover they cleaned my car and change my tires after that. The staff was very friendly and effective. They know their job. In one word the service was perfect. More

great experience On time courteous relaxed helpful I would return to this location, as I was treated well, it was a clean and nice atmosphere. Very helpful On time courteous relaxed helpful I would return to this location, as I was treated well, it was a clean and nice atmosphere. Very helpful More

Service advisor Chris is friendly and very helpful. He is also very knowledgeable and setup shuttle to drive me to and from Metrotown. The driver is als advisor Chris is friendly and very helpful. He is also very knowledgeable and setup shuttle to drive me to and from Metrotown. The driver is also very nice and friendly More

Console Storage Compartment I am very happy this time with the Parts Dept. They don't know how long to take to fix my car and gave me a courtesy ride to Lougheed Mall. I want t I am very happy this time with the Parts Dept. They don't know how long to take to fix my car and gave me a courtesy ride to Lougheed Mall. I want to give compliment to Brian. My new car hatch was too high for me and he did something which solved the problem and he helped me out this time too. Don is nice, I asked him questions and he politely answered me. I am waiting for him to call me regarding dash camera, hopefully he won't forget. Katheleen is great and helpful too. Hopefully they will continue to provide great service. This rating is specially for the Parts Dept for this service only. I did not write the review for the Sales Dept last time. More