OpenRoad Toyota Richmond

Great experience and excellent services for a first time car buyer. Our dealer, he"s awesome, very helpful, approachable and friendly, we are so happy. for a first time car buyer. Our dealer, he"s awesome, very helpful, approachable and friendly, we are so happy. More

Appalling Customer service! If there is a negative rating, that's what this dealership will get from me. I currently drive a 2003 Honda CRV and am in the market for a new SUV, s If there is a negative rating, that's what this dealership will get from me. I currently drive a 2003 Honda CRV and am in the market for a new SUV, so went to Open Road Toyota to test drive the Rave4. First of all, we (my husband and I) were in the show room for a long time before a salesperson who is doing nothing at that time, finally asked if we needed help. We said yes and he tried to get another salesperson over to attend to us. This salesperson said he was busy, so the original salesperson reluctantly said he will help us. After taking down our details, he went away to arrange for the test drive car. He was gone for a long time, so I looked around and noticed that they have a promotion for aeroplan points if you test drive one of their vehicles, so when the salesperson returned, I asked about this. His response was "if that's all you are here for, then don't bother to test drive, I can just give you the points". After the test drive, he asked me if I liked the car and I said I did, at which point he said "want to buy it now?". Told him I still have a few other makes to test drive before I can make a decision. His response was "don't bother doing that. You should just buy this". When I made it clear to him that is not going to happen right away, he simply walked away. I am totally appalled by the rudeness, insensitivity, horrible attitude and poor customer service of this place and will never come back. More

Awful customer service Scheduled an appointment two weeks ago. They called a day before because they over booked. Last minute cancellation. I waited two weeks for this appoi Scheduled an appointment two weeks ago. They called a day before because they over booked. Last minute cancellation. I waited two weeks for this appointment. They can't accommodate me until next week. More

Worst Customer service experience. I had seen a pre owned car on the toyota website and based on that I put a down payment. 3 days after when I went to dealership they changed the price I had seen a pre owned car on the toyota website and based on that I put a down payment. 3 days after when I went to dealership they changed the price and increase by 4000$ saying that we dont know who change the price and told me that they cannot give me on that price. TOtal cheating to the people. Manager told me to prove the website price.. which they had already changed during morning time. Never ever go to this dealership.. Just wasted my time. IS THIS TOYOTA??? Cant believe. And they are having slogan in their brand as MOST TRUSTED BRAND...what a joke.. More

Absolutely the worst customer service!! ABSOLUTELY THE WORST CUSTOMER SERVICE!! I would give them negative stars if I could! I was in the market for a new 4runner and went to Open Roa ABSOLUTELY THE WORST CUSTOMER SERVICE!! I would give them negative stars if I could! I was in the market for a new 4runner and went to Open Road because it was the closest place to my home and I have been taking my older vehicle there for service. . I knew what I wanted and I know what the prices are so I went in to take a look at their stock. The first time I went, I walked around the lot and showroom for over 30 minutes before I finally had to find someone to help. There are lots of staff there but none seem that eager to assist the customer. When I finally flagged someone down, we sat down and discussed what was available. I gave my number and details and went home waiting to hear back. I dropped in four times and called several times to touch base. Nothing....When I finally got someone's attention they gave me a ridiculous price and were not interested in negotiating. They do the old back and forth with the 'Sales Manager' and say there's nothing they can do for me. When I go to talk to the 'Manager', his minions tell me that he doesn't talk to customers!! Can you believe that? How do they stay in business? Their staff is rude, and condescending and look like they all just got out of high school. So I took my money and went to Peace Arch Toyota in White Rock and bought a brand new 4Runner. I told them my experience with Open Road and they said they hear that all the time about them. I called Peace Arch Toyota that day and when I showed up, they had 2 4Runners out front and ready for me to test drive. We sat down and we agreed to a price that was $3000 cheaper than Open Road wanted for a Demo model they were trying to flog. And I didn't really try that hard to negotiate. I probably could have gotten a better deal! Awesome customer service at Peace Arch!! Friendly and well educated. Do yourself a favor and talk to the adults at Peach Arch and save yourself time, money and lots of grief! Stay away from Open Road! They suck!! More

Very Helpful Great experience getting my new car!!! I am a 25 years old girl that have no idea of cars and the service was great, clear and helpfull. So Glad of Great experience getting my new car!!! I am a 25 years old girl that have no idea of cars and the service was great, clear and helpfull. So Glad of my purchase XD More

I am grateful for my car sales consultant BRANDON HARBOUR! I have just arrived in Vancouver for 2 weeks. I have no idea in buying a car here. However, i do really need one as soon as possible. When i walked in I have just arrived in Vancouver for 2 weeks. I have no idea in buying a car here. However, i do really need one as soon as possible. When i walked in SUBARU which locates in 3511 No.3 Road, Richmond, BC V6X 2B8 for looking for a car. Mr BRANDON HARBOUR received me. He is a very friendly, patient, sincere young man. He was according my requirements to describe a Toyota car for me. He also helped me to obtain some discount from his manager FRASER YOUNG. I do really love this company service. I am very satisfy with their serve! More

deceiving pratice A dealership try to deceive customers by all means. I sent in my van for regular service, the service guy came up with a long list of repairs "need A dealership try to deceive customers by all means. I sent in my van for regular service, the service guy came up with a long list of repairs "needed", amounted to thousands of dollars; and scary stories, tried to scare me into agreeing to do them. I rejected. Then a sales person called to ask me whether I would like to sell my van because there was a "low inventory". I asked about the price they would pay for a "high in demand" van, the answer was "that depends on what kind of new car I would like to buy" from them. I insisted on an estimate on the value of my van; he came with a number less than half of same year, same model vehicles with way higher mileage asked on the market. Tried their very best to get money out of their loyal customer! Disgusting! More

Questionable ethics I put a $500 deposit on a vehicle here and when I went back they had sold it. Apparently getting their vehicles off of the lot is more important that I put a $500 deposit on a vehicle here and when I went back they had sold it. Apparently getting their vehicles off of the lot is more important that customer service, ethics and, last but not least, abiding by the law!! More

Lots of customers doesn't justify lack of service Having lots of customers doesn't justify having a low quality service and most of all if you are looking for financing you shouldn't be discarded or d Having lots of customers doesn't justify having a low quality service and most of all if you are looking for financing you shouldn't be discarded or downgraded with bad customer attention. Never answered phone calls or mobile phone numbers. They smile at you if you are a clean cash customer but if you are not that kind of customer then they have others to attend to so you better not touch this dealer if you plan to have many questions on your financing options or the car itself. Also they don't propose options to you but rather give you "what they have" or what you tell them specifically, so where is the initiative ? Thanks a lot but no thanks, I hope next time I have enough money on cash I can get a better service. More