OpenRoad Toyota Richmond

deceiving pratice A dealership try to deceive customers by all means. I sent in my van for regular service, the service guy came up with a long list of repairs "need A dealership try to deceive customers by all means. I sent in my van for regular service, the service guy came up with a long list of repairs "needed", amounted to thousands of dollars; and scary stories, tried to scare me into agreeing to do them. I rejected. Then a sales person called to ask me whether I would like to sell my van because there was a "low inventory". I asked about the price they would pay for a "high in demand" van, the answer was "that depends on what kind of new car I would like to buy" from them. I insisted on an estimate on the value of my van; he came with a number less than half of same year, same model vehicles with way higher mileage asked on the market. Tried their very best to get money out of their loyal customer! Disgusting! More

Questionable ethics I put a $500 deposit on a vehicle here and when I went back they had sold it. Apparently getting their vehicles off of the lot is more important that I put a $500 deposit on a vehicle here and when I went back they had sold it. Apparently getting their vehicles off of the lot is more important that customer service, ethics and, last but not least, abiding by the law!! More

Lots of customers doesn't justify lack of service Having lots of customers doesn't justify having a low quality service and most of all if you are looking for financing you shouldn't be discarded or d Having lots of customers doesn't justify having a low quality service and most of all if you are looking for financing you shouldn't be discarded or downgraded with bad customer attention. Never answered phone calls or mobile phone numbers. They smile at you if you are a clean cash customer but if you are not that kind of customer then they have others to attend to so you better not touch this dealer if you plan to have many questions on your financing options or the car itself. Also they don't propose options to you but rather give you "what they have" or what you tell them specifically, so where is the initiative ? Thanks a lot but no thanks, I hope next time I have enough money on cash I can get a better service. More

Very insane manger and salespeople Went to trade 2003 Camry se. Gave me value of 500 for trade. I sold on Craigslist for 5500 very next cash no questions asked privately . So please don Went to trade 2003 Camry se. Gave me value of 500 for trade. I sold on Craigslist for 5500 very next cash no questions asked privately . So please don't waste ur time going there. More

Toxic sales person. My husband and I was in the dealership to re negotiate the deal he had made with Alex Mislang. My husband was in the dealership 2 days ago, but after My husband and I was in the dealership to re negotiate the deal he had made with Alex Mislang. My husband was in the dealership 2 days ago, but after coming home that day he had bad feeling re the deal, Alex has not allowed him to make any negotiation but was sort of pushed to this deal. When we came there and told Alex that we want to keep our trade in car but we want to keep the negotiated price, he said that it is ok, my husband had 3-4 times repeated that he wanted the same price as they negotiated.Alex repeatedly said that it is ok. We waited in the store and then he approached us saying that it cannot be that price cause we were taking the trade in car. We were confused after several times of telling him of what we want earlier and he agreed, now he said in an annoyed manner it cannot be. Alex lost his cool, his voice and bodily expressions showed anger and come up to my husband blaming my husband in an angry manner that my husband was wrong in doing that. The dealership advertises 3 day money back guarantee, we actually did not have possession of the car. My husband felt so dis respected the way this sales person acted towards us, another sales person tried to make the deal with us but because of this excruciating toxic attitude we had already made up our mind that we will take our business somewhere else where we will not be disrespected and intimidated.It looks like this is not the first time this has happened,I agree with previous comment that this type of unprofessionalism greatly affect your business. More

Worst Customer Service We went there last week to have a look on their 2014 Sienna and met one of their agents named, Alex Mislang. At first he was nice in assisting us and We went there last week to have a look on their 2014 Sienna and met one of their agents named, Alex Mislang. At first he was nice in assisting us and in answering our questions but when we were hesitant in closing the transaction because of the trade-in value of our car, he suddenly lost his cool. We requested for a day to think it over and he insisted that it should be done right away since there will be another manager on the next day. He told us that if we were not decisive enough to buy the car, we would have not bothered the appraiser and wasted their time. On our way out of the showroom, he also told us to go elsewhere as he could not accommodate us anymore as we could not transact sensibly and are not serious buyers (as we did not close the deal). I never thought that visiting a showroom (our 1st time at Open Road Richmond) should compel us to buy at once leaving us no room to think for such investment. We have been to some other dealerships but have never been mistreated and intimidated in the way this agent did to us. So far, this is the worst customer service experience I had. Your employees reflect your company's image and surely this one is a shame. This lack of professionalism in treating your customers can hurt your business if this becomes an ongoing practice in your dealership. More

Incompetent technician & service agent I have a Rav4. Few days ago, the engine light, VSC, and the brake lights were all lighted up. I brought it to this dealership early this morning and t I have a Rav4. Few days ago, the engine light, VSC, and the brake lights were all lighted up. I brought it to this dealership early this morning and told them about the lights. In addition, I mentioned that I felt weird with the brakes. When I pressed the brake pedal, the pedal appeared to be leaking air or fluid. The guy said they would check for all the symptoms. Around 1 pm, I received a phone number said the car is ready to pick up. I went there around three. The guy said everything is fine and all the lights have been reset. They charged me $100 for running the diagnosis. I asked them what are the results. He said poor gas quality that might trigger the lights!!!! I started my car and found the brake light was still lighted up. Moreover, the brakes seemed to be worse than this morning, not responsive until I pressed all the way down. I told the same guy. He said the brake light was not on earlier. He checked and said that is a different problem. I have to leave my car there again but it may take another 1.5 hours or longer and they may no have time to work on it today. I said I told him the problem earlier but he insisted it is a different problem. What a idiot. Charging $100 just to reset the lights without even take a look at the potentially life-threatening problem. Be careful! don't go to this dealership for service. Otherwise you'll get ripped off!!! More

They told me my service was about one and half hours. But it takes Richmond Toyota 4 hours to do the service. I was late for my next appointment. The rep seen to be careless and said the car has been taken a it takes Richmond Toyota 4 hours to do the service. I was late for my next appointment. The rep seen to be careless and said the car has been taken apart. There is nothing they can do. The reason was because they took the car in hours after my appointment time. I am very mad and feel helpless. They told me it is very common they are being late. Then he said the car will be ready in another hour. Very bad attitude and customer care. No one seen to be care. Do not come here for your service. More

I was really impressed with Open Road Toyota, Jeremiah I was really impressed with Open Road Toyota, Jeremiah Pineda took away the hassle of buying a car and provided excellent customer service. All the I was really impressed with Open Road Toyota, Jeremiah Pineda took away the hassle of buying a car and provided excellent customer service. All the cars looked immaculate and prices looked hard to beat. I highly recommend them. More

I have purchased Toyota car from Open Road Toyota and I'm very happy with my purchase. I would definitely recommend this dealership to others. I have a great experience from here. Sales Manager Trevor Sy I'm very happy with my purchase. I would definitely recommend this dealership to others. I have a great experience from here. Sales Manager Trevor Symonds was very helpful, courteous, friendly and knowledgeable. He and other staff at Open Road Toyota help me in purchasing my car without any problems they are present to answer all my questions. More