OpenRoad Toyota Richmond

I am delighted to highly recommend Open Road Toyota for excellence in service. The superior product is a given and I could not be happier with my purchase of a 2021 Prius Prime. There was a problem with th excellence in service. The superior product is a given and I could not be happier with my purchase of a 2021 Prius Prime. There was a problem with the salesperson I had dealt with in the purchase transaction. That being said these things can happen and it’s not the focus of this review at all. My focus and recommendation is most importantly how the situation was handled. The General Manager, Russell Daniels personally reached out and communicated a thoughtful plan to set the situation to rights and it was clear that he made the time to connect with me as a valued customer. Mr. Daniels introduced me to the Assistant Service Manager, Johnny Ly who was a pleasure to deal with and offered beyond service plus. Johnny made sure every detail was addressed and delivered exceptional service. Between these two representatives of Toyota Canada I could not be more pleased to have purchased a vehicle from this dealership and feel secure that I am in knowledgeable hands that have clearly proven that customer service is not an empty promised but a sure sign of a high value placed on customers to match the value of the superior product they deliver. I will be a lifelong customer and will always be pleased to direct family and friends to Richmond to experience this exceptional dealership. More

Sam sold me a 23 4Runner and the experience was great. Afterwards we had a bit of key swapping so my wife and I could organize our kids and Sam went way beyond himself to help out. He was super helpful an Afterwards we had a bit of key swapping so my wife and I could organize our kids and Sam went way beyond himself to help out. He was super helpful and I’d go back in a heartbeat More

Need new or used car? Open Road Toyota Richmond, is the only place I go. Just a month ago, a friend ask me to help her buy a two years old car. I told her I usually call a Open Road Toyota Richmond, is the only place I go. Just a month ago, a friend ask me to help her buy a two years old car. I told her I usually call around or go around but the year 1999 I purchased a used Toyota Previa to Open Road Toyota, I have a amazing experience, since then every time my family and friend needed the new or used car, Open Road Toyota is the only dealer that makes you feel happy. Alex Mislang help me, my family and friend so much. Now just a week ago Alex help my another friend to purchase a brand new Corolla Cross AWD. She is so happy and exited to drive her new car. Again thank you Alex Mislang of Open Road Toyota Richmond. More

Sent a good friend to the dealership and Grant took good care of them throughout the whole process and got there new vehicle within a few months. My friend was very happy. care of them throughout the whole process and got there new vehicle within a few months. My friend was very happy. More

Referred my friend Sharleen Ng to Alex Mislang and she bought 2021 Infinity QX80, she is very happy because Alex helped her to find the car that she really wants.Alex was very friendly and has deep knowle bought 2021 Infinity QX80, she is very happy because Alex helped her to find the car that she really wants.Alex was very friendly and has deep knowledge about the vehicle. I highly recommend Alex, he is your go to salesperson at this location. More

I bought 2 cars from them in last 7 months first cars in 4 days tranmission burned and they let me wait for 2 months and I get the replacement car now that car has engine problems cost me thousands never de 4 days tranmission burned and they let me wait for 2 months and I get the replacement car now that car has engine problems cost me thousands never deal with them again More

I got the car I have been wanting for a very long time for a great price. Macke Lim were very accommodating, kind, and easy to deal with. Everything went smoothly and I appreciated the positive experience for a great price. Macke Lim were very accommodating, kind, and easy to deal with. Everything went smoothly and I appreciated the positive experience buying my dream car Rav 4 XLE. Find him if your going to purchase your dream car, highly recommended. More

I want to express my heartfelt appreciation to Kuya Alex Mislang, Who helped me to get our New Rav4 xle 2024 prime. He was accommodating, friendly and informative. I will recommend Kuya Alex Mislang service Mislang, Who helped me to get our New Rav4 xle 2024 prime. He was accommodating, friendly and informative. I will recommend Kuya Alex Mislang service to my friends and family. God bless you and your family as well Kuya Alex. More

We purchased a 2019 Rav4 Limited from Open Road Toyota. Our sales rep was Sam Liang. Very positive experience. He was knowledgeable about the vehicle and very personable to deal with. Will go see him again Our sales rep was Sam Liang. Very positive experience. He was knowledgeable about the vehicle and very personable to deal with. Will go see him again when we're in the market for our other vehicle. Thank you Sam. Appreciate your positive support with our experience with Open Road. More

I recommend my friend to Mr Alex Mislang and he bought a 2014 Toyota Yaris. Mr Alex is a friendly and very accomodating product advisor, thanks to Mr Alex Mislang 2014 Toyota Yaris. Mr Alex is a friendly and very accomodating product advisor, thanks to Mr Alex Mislang More