OpenRoad Hyundai

Just read the previous review and I have to add my own. Just cannot let someone get away with giving these guys 5 stars. The service department at this dealership has got to be the biggest rip-off I hav Just cannot let someone get away with giving these guys 5 stars. The service department at this dealership has got to be the biggest rip-off I have ever encountered. They are constantly trying to sell you service you do not need. The service requirements of the manufacturer are already fairly conservative but the service these salespeople are trying to sell you is totally unwarranted. For example, they tried to convince me that I required a full transmission service at 38,000 kilometres. When I asked her why it needed servicing so much sooner than the Hyundai manual asked for, she said it was because I was "driving the Santa Fe under extreme conditions". I challenged her on her statement telling her that the vehicle was being driven by a single person only a short distance to work - in the lower mainland and not up north. If this was "extreme conditions" then the vehicle had a defective transmission and it should be replaced. Boy did she back off. Another example of a blatant rip-off is their brake "service" for $120. Ask them what they actually do for $120. NOTHING! They inspect and blow off some dust. You can get the same thing for free and Budget Brake and Muffler. Remember, these people at the service desk are on commission and they make money every time they sell you "service". More

Traded in my Rav4 for the new 2012 Santa Fe. My Rav was originally purchased from Openroad Toyota. I received excellent service from both sales and service at Toyota and expecting the same at Hyundai. So f originally purchased from Openroad Toyota. I received excellent service from both sales and service at Toyota and expecting the same at Hyundai. So far so good. My sales person was knowledgable and helpful. Introduced me to the service department and they have the same amenities to keep me occupied. I love my Santa Fe! More