Ontario Chrysler Jeep Dodge Ram

Amazing service The service team at Ontario Chrysler is amazing . Anthony,Grant and Anna are very helpful polite and respectful always make me smile and I always fee The service team at Ontario Chrysler is amazing . Anthony,Grant and Anna are very helpful polite and respectful always make me smile and I always feel I'm in good hands. Thanks so much for the quick service . Keep it up this is a real team . More

Excellent Customer Service Very pleased with the customer service from Ted and the service department. Thank you very much. Highly recommend this service centre for all your c Very pleased with the customer service from Ted and the service department. Thank you very much. Highly recommend this service centre for all your car needs. More

Excellent Service department It was my first time yesterday at Ontario Chrysler in the service department. I purchased a used Chrysler from a private sale many months ago, but I j It was my first time yesterday at Ontario Chrysler in the service department. I purchased a used Chrysler from a private sale many months ago, but I just wanted to get the car all tuned up before fall and stopped by to try Ontario. I feel I was treated fairly and had my car taken care of, even though I didn't have a history with this dealership. I will be back! More

Great customer service We have been dealing with Ontario Chrysler for over 8 years. We recommend them to our family and friends. The staff is knowledgeable and friendly. We have been dealing with Ontario Chrysler for over 8 years. We recommend them to our family and friends. The staff is knowledgeable and friendly. More

Salesman Richard Mroz helped us throughout the process. When we were ready for a replacement car, my friend recommended Richard Mroz at Ontario Chrysler. Richard was very easy to work with and made the proc When we were ready for a replacement car, my friend recommended Richard Mroz at Ontario Chrysler. Richard was very easy to work with and made the process completely painless. More

Anna Mazzei is awesome! Anna made sure I received the best service for my vehicle. When I told her my problem, she knew right away what possible issue my car could have and w Anna made sure I received the best service for my vehicle. When I told her my problem, she knew right away what possible issue my car could have and went above and beyond make sure everything in relation to that issue was checked and serviced on. My car is running so smoothly now! Also, everyone there is super nice and treats you like family. It makes for a very nice experience. Thank you for everything Anna! More

Look up Sam Dyer for your next vehicle. Sam was very helpful and extremely professional. He helped me find the vehicle I wanted with all the options too. Thanks for your help Sam. Bob S Sam was very helpful and extremely professional. He helped me find the vehicle I wanted with all the options too. Thanks for your help Sam. Bob Stacey More

Professional and exceptional James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James answered all my questions and was very helpful in guiding me towards the perfect vehicle. He was professional and went the extra mile. Thanks James More

Human touch works best My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical link My visit yesterday was kind of typical of my experiences in my own 'business' as a teacher. The human connections were great, while the technical links were slightly flawed. Our Service Advisor, Anna Mazzei, was efficient and professional, while being personable and genuinely caring about my experience at the same time. She did a little bit of research into my file to make sure I wasn't overcharged and then corrected the bill as soon as she saw that I had indeed been overcharged. (It seems the computer didn't pay attention to the research that Anna did.) However, there was also another person, an older lady, whose role seemed very minor at first glance. I don't think I learned her name, but she was the person who put the mats in the vehicles when they first arrived in the service area. In addition to that, she sought out my 5 year old son, (after we had been there a half hour or so,) and asked him if he wanted a balloon, which she then got with him. Her dealings with him were warm and friendly and he enjoyed the gift. Later, as we were leaving, she made sure we got out of the tight parking situation in the back by seeing us back and sending us off safely. I'm not sure you can dictate as part of a job description the genuine caring Anna and this lady showed me and my son. They were warm and compassionate and human. I will come back, because of my experience with them. In a slightly strange contrast, the computer didn't seem as "on the ball". In addition to overcharging me, (which thankfully was overridden by Anna before I was even aware of it,) the computer sent me a couple of emails that were superfluous and kind of silly. After I returned home with the truck, I received an email reminder of my appointment the next day, (so it was off by one day.) Additionally, I received another email a day later with a pdf of the (uncorrected) invoice, asking me to pay the bill when I pick up my truck. Hmmm. It seems as though the left hard drive doesn't know what the right keyboard is doing. Perhaps that's understandable, as that is a big dealership, but I had always thought computers were good at remembering things. A word to Management: These people I have talked about may not be very high on the corporate ladder, but they were the people who made sure I was satisfied and my son was happy. No owner of the company came out to thank me for coming down from Barrie (or even for buying my truck there). I didn't even meet the Service Manager. Nor would I expect that. That said, I think it shows a real commitment to making sure the customer's experience is great when a company employs people such as those I've mentioned. Richard Branson (founder of Virgin) is right. You don't make the customer #1; you make your employees #1 and they will do right by the customers, because the employees are valued, happy, healthy and feel safe. Anna and that lady both deserve some meaningful recognition for their treatment of me and my son; please give them it. More

excellent experience We bought our first car through Mickey and Joe at Ontario Chrysler and had a fantastic experience! Being first time car buyers, and wanting to buy a u We bought our first car through Mickey and Joe at Ontario Chrysler and had a fantastic experience! Being first time car buyers, and wanting to buy a used vehicle, we were quite apprehensive that we would end up with a lemon or paying too much. However, Mickey and Joe did an awesome job walking us through the whole process and offered us a competitive price that was even better than what was listed in the Canadian Red Book (manual of used car values). We would highly recommend Ontario Chrysler for their exceptional quality and service. We would be happy to work with this dealership and Mickey and Joe again in the future. More